Bought a mobile phone, had it 9 months now, out my 18 month contract, never really had a decent reception in my house but put up with it. I want to move to another provider (T Mobile and O2 work fine in my house) so I called Orange the other day to ask them to downgrade my plan so that i could pay up the contract.
(You have to realise that I am on Dolphin £35 a month with a Sony Ericsson W200i, so not a big phone costing hundreds, no free gift etc.)
Anyway the guy on the other end said that i could downgrade as I was 9 months into the contract but could only go down one level in the plan, meaning that I would only go down to £30 a month. He then told me that I could only downgrade once in the lifetime of the 18 month contract. Not impressed. I could understand if i had an expensive phone or a free gift that needed to be paid for, but I don't. The advisor didn't want to know.
Do the other networks do this or just Orange?