Why Orange suck (well I think so anyway) .... - HotUKDeals
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Why Orange suck (well I think so anyway) ....

Simon_G Avatar
8y, 10m agoPosted 8 years, 10 months ago
Bought a mobile phone, had it 9 months now, out my 18 month contract, never really had a decent reception in my house but put up with it. I want to move to another provider (T Mobile and O2 work fine in my house) so I called Orange the other day to ask them to downgrade my plan so that i could pay up the contract.

(You have to realise that I am on Dolphin £35 a month with a Sony Ericsson W200i, so not a big phone costing hundreds, no free gift etc.)

Anyway the guy on the other end said that i could downgrade as I was 9 months into the contract but could only go down one level in the plan, meaning that I would only go down to £30 a month. He then told me that I could only downgrade once in the lifetime of the 18 month contract. Not impressed. I could understand if i had an expensive phone or a free gift that needed to be paid for, but I don't. The advisor didn't want to know.

Do the other networks do this or just Orange?
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Simon_G Avatar
8y, 10m agoPosted 8 years, 10 months ago
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#1
i dont think you can leave a contract without good reason

unless you cancel your direct debit by asking your bank

some companies will not even let you downgrade- only upgrade on plans

ps- you must be mad to by paying such a high price per month with the phone you got

very cheap phone- orange give muh much better phones on the same price plan you talk about
#2
Orange are pants for broadband aswell. They downgraded my speed in peak times cos I used 5gb's over their fair useage policy one month (August last year) and it's still slow now! Phoned up to get my MAC code the other day cos my contract ends February 2nd and foe some reason my connection cuts out for a minute every 15 minutes or so now! Coincidence? I think not!
#3
i dont think you can leave a contract without good reason


As long as you pay off the remainder of the contract you can go when you like. 18 Months ago I dropped my TMobile contract to the lowest they had at the time and paid it off no problems. Orange on the other hand obviously dont.
#4
did you take out insurance with the phone by any chance?
#5
The phones not worth insurance tbh. Anyway ive found orange one of the best with reception maybe its your phone?
#6
no its area dependant.

at uni i have excellent reception but at home my reception is pretty ******
#7
I would agree orange are **** - but they got you into the contract whether with or without bribes so are planning to keep you there.

Have you thought about buying a passive repeater and sticking it on your window to improve the signal?
#8
AFAIK, after 6 months, Vodafone let you downgrade to £20.. And you can change tarriff monthly
#9
Orange are a bunch of cowboys, I will NEVER use them again. They added extras (additional texts, internet packages etc) on to my contract totalling £10 a month, was never told about any of this when buying or agreed to any of it - I didn't notice though as they never sent me a single bill, just debited the amount and you don't notice a relatively small additional charge coming out of your account each month, but of course that totalled almost £200 over an 18 month contract. Of course it's partly my fault for not realizing but without a bill I couldn't tell, just assumed all charges were for calls, so always tell friends to steer WELL clear of those thiefs. Back with Vodafone now who have never given me any problems.
#10
Don't know for sure, but have read it several times in relation to other posts, that it all seems to depend on who you are talking to on the day and if they are having a good day or not? :?

I would certainly try them again, more than once if you have to, and see who/what you can get?

Not saying you'll get any more joy out of them, but it's got to be worth a try. ;-)
#11
Decided to pay off the contract at £30 a month, so 9 months left at £30 = £270. Orange seem ok with it as they are still getting their money.

I am looking at getting a N95 8GB (the black one) to replace my Ipod Touch i sold on here earlier and Ebay want £300 for one. As I have 9 months left, a new N95 8GB on a 12 Month contract means I wont be losing out on too much, but means going over to O2 or Voda, which I am not overly keen on to be honest. I know I can get a decent O2 signal in my house as the other half has an O2 phone, so thats no problem.

At least I will be free from Orange, who I wont be going back to anytime soon.
#12
you can down grade once a month on an orange contract once u r half way through contract and there is always a way out loop holes suspend it
#13
Contract taken out before 1st June 2007

15 CHANGES TO YOUR CONTRACT

15.1 we reserve the right to make changes to your Contract

When you Register you are asked to choose a Service Plan and to indicate which Orange Additional Services you require. You may switch to a higher Service Plan at any time. You may switch to a lower Service Plan as often as you like after 6 months following your Connection to the Network, unless otherwise stated. In the event you do switch Service Plan and add to or cancel Orange Additional Services you must give us not less than 10 days notice before your Billing Date (subject to the terms of any promotional offers you have accepted). We do, however, reserve the right to vary the terms of this Contract from time to time and to make changes to your Service Plan. We acknowledge that if we do increase the Charges, withdraw Orange Additional Services or introduce new mandatory Charges - or if your contractual rights are affected to your detriment - you may terminate your Contract in accordance with Condition 4.3. If you do not give notice within one month of our notifying you of any change(s), you will be taken to have accepted the change(s).

Contract taken out after 1st June 2007

15 CHANGES TO YOUR CONTRACT

15.1 we reserve the right to make changes to your Contract

When you Register you are asked to choose a Service Plan and to indicate which Orange Additional Services you require. You may switch to a higher Service Plan at any time. You may switch once only to the next lowest Service Plan after one half of your Minimum Term has expired, unless otherwise stated. You must read the rules of your chosen Service Plan as they may restrict your right to change Service Plans during your Minimum Term. In the event you do switch Service Plan and add to or cancel Orange Additional Services you must give us not less than 10 days notice before your Billing Date (subject to the terms of any promotional offers you have accepted). We do, however, reserve the right to vary the terms of this Contract from time to time and to make changes to your Service Plan. We acknowledge that if we do increase the Charges, withdraw Orange Additional Services or introduce new mandatory Charges - or if your contractual rights are affected to your detriment - you may terminate your Contract in accordance with Condition 4.3. If you do not give notice within one month of our notifying you of any change(s), you will be taken to have accepted the change(s).

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