in my quest to become a better salesman i've always asked what it is that folks like and dont like about the company i work for.
I've worked in a small high street Currys.Digital since the end of April this year after my job at a local computer repair centre ended when I was made redundant after 4 years.
I got the job with Currys within 9 days of leaving the other store and since then I've found it a very different world to PC repair.
I used to sell PCs, laptops, diagnose faults and do repairs along with 3 others at the PC repair store and I have been in retail since I was 16. I was basically the only guy on the shop floor all day every day, with the big repairs and custom PC builds going upstairs to the other lads. I have a CompTIA A+ and N+ with a 98% pass
The Majority of the time at my previous job I had a good natured banter with the customers and most of them were good natured with me.
moving to Currys was weird. just selling, having to learn about TVs and other electronics, which I did my own research for as I found the employee learning centre on the Currys tills, to just be full of hype and buzzwords rather than good information and selling points.
I also found the public to be very different with me.
they ALL want to haggle a deal to 'get one over' the salesman
most assume we're still on commission and loads of it too. (I'm on £5.77 an hour)
a lot seem to think I have no idea what I'm talking about and am trying to spin them a lie and up-sell, and it really gets my back up when they tell me they'll come back with someone else who knows all about said products, or they start phoning people infront of me.
some customers will start throwing names like Dom Littlewood at me in an attempt to haggle with me.
a lot of customers are downright rude and sometimes offensive to our staff.
but we persevere.
Two women told me to shut up cos I had a really annoying voice
one bloke told me if I didnt stop saying how good I thought Plasma TVs were, he was gonna hit me! his own argument against wanting one was that he heard the gas needed to be refilled in them and his mate who owns a bar has had it done....
when the clothes store next to our shop was on fire and we had to evacuate and the fire dept cordoned off our store entrance, a fella asked me to nip in and get him a catalogue on fridges and when I refused for safety reasons, he told me "Lost a sale, I'll go to Comet"
whats your experiences with the DSGi stores and company?
How come they have such a bad rep on this site?
before I worked for them I hardly gave them second thought, if they had a good deal on, I'd go buy from them. simple as.
but there seems to be a total hate for the whole chain here.
are we smart arses?
is it cos we can't haggle anymore?
no freebies or free warranties?
Am just trying to improve my own sales technique here.