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why the hatred for Currys/PC World/Dixons?

slackrat77 Avatar
8y, 3h agoPosted 8 years, 3 hours ago
hello all

in my quest to become a better salesman i've always asked what it is that folks like and dont like about the company i work for.

I've worked in a small high street Currys.Digital since the end of April this year after my job at a local computer repair centre ended when I was made redundant after 4 years.

I got the job with Currys within 9 days of leaving the other store and since then I've found it a very different world to PC repair.

I used to sell PCs, laptops, diagnose faults and do repairs along with 3 others at the PC repair store and I have been in retail since I was 16. I was basically the only guy on the shop floor all day every day, with the big repairs and custom PC builds going upstairs to the other lads. I have a CompTIA A+ and N+ with a 98% pass

The Majority of the time at my previous job I had a good natured banter with the customers and most of them were good natured with me.

moving to Currys was weird. just selling, having to learn about TVs and other electronics, which I did my own research for as I found the employee learning centre on the Currys tills, to just be full of hype and buzzwords rather than good information and selling points.

I also found the public to be very different with me.

they ALL want to haggle a deal to 'get one over' the salesman

most assume we're still on commission and loads of it too. (I'm on £5.77 an hour)

a lot seem to think I have no idea what I'm talking about and am trying to spin them a lie and up-sell, and it really gets my back up when they tell me they'll come back with someone else who knows all about said products, or they start phoning people infront of me.

some customers will start throwing names like Dom Littlewood at me in an attempt to haggle with me.

a lot of customers are downright rude and sometimes offensive to our staff.
but we persevere.

Two women told me to shut up cos I had a really annoying voice

one bloke told me if I didnt stop saying how good I thought Plasma TVs were, he was gonna hit me! his own argument against wanting one was that he heard the gas needed to be refilled in them and his mate who owns a bar has had it done....

when the clothes store next to our shop was on fire and we had to evacuate and the fire dept cordoned off our store entrance, a fella asked me to nip in and get him a catalogue on fridges and when I refused for safety reasons, he told me "Lost a sale, I'll go to Comet"

whats your experiences with the DSGi stores and company?
How come they have such a bad rep on this site?

before I worked for them I hardly gave them second thought, if they had a good deal on, I'd go buy from them. simple as.

but there seems to be a total hate for the whole chain here.

why?

are we smart arses?
is it cos we can't haggle anymore?
bad service?
no freebies or free warranties?
what?

Am just trying to improve my own sales technique here.
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slackrat77 Avatar
8y, 3h agoPosted 8 years, 3 hours ago
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#1
Sorry mate, i'm in a completely different job, but still have to deal with the general public. A lot of them are complete and utter twonks. Thankfully, a few nice ones come along now and then and bring a smile to your face. Ignore the twonks, they will drive you mad else.
#2
I should add, it sounds like a lot of people have "made up their minds" before coming to you, dont try to change their mind (even if they want an inferior product).
#3
For me its the complete lack of after-sales service.
Its like they hound you to get the sale, and there are some very smarmy salesmen who work for them who are so transparently insincere it makes you want to throw up. Then once they have you (the sale) thats it, job done, seeya later.
I've had problems a while back on 2 occasions, both when i took items back, was just greeted with shrugged shoulders, and the 'what u want me to about it' attitude.
I'll never ever deal with them again, but im sure there are nice salesmen who work there.
I just put it down to the way you must be trained, however correct me if i'm wrong.

Have also heard similar on this site, so its not just me.
Hope this helps, and if you're one of the good guys, every credit.
Unfortunately, a few rotten eggs can tar the whole company.
#4
It is simply because you are dealing with the great British public. Of which 99.9% haven't got the decency/brains/common sense they were born with.

And intertwined with that is the fact that some of them are also off their heads!

Good luck in your career - I don't have a problem with Currys & the like. Apart from when I am quietly browsing or choosing a purchase & I get stalked by an over-eager assistant who insists on asking me if I need any help - don't turn into one of them!!
banned#5
sorry i hate the dsgi guys........ lack indepth knowledge about their products........just stand there with their arms folded.......all theyre interested is selling ext warranty......so i use the chain stores to view the products and order online to their competitors normally cheaper
#6
I had it bad too, i worked in a travel agent so we get the whole "i'm just going to nip to the others see if they will do a btter deal then you" and they also think we are desperate for the sale just to earn the £1 per £1000 commission we get lol

Unfortunately people think they know more then the sales person, most of the time they dont but we have to put up with it and smile.Personnally i like a salesman to be polite, friendly and talks to me like a person rather then an idiot.

Try not to get too down hearted, i'm sure you get the odd person who appreciates your skill and knowledge :thumbsup:
banned#7
theres a term used for bad workers - "ex pcworld workers"
#8
I went on a 3 day training course for DSGi called FIVES and the guy running it said I shouldnt have been on it, cos the way I sell, is the way they're trying to get the staff to sell now.

Ask the right questions and know your stuff but don't come off as smarmy or patronising and when the customer answers, listen to them and follow on from there, they'll narrow down their own choices of product if we ask the right q's.
I've done this all along cos I had to know what people wanted their custom built PC to be used for and how much they wanted to spend.

we're supposed to ask "what brings you into Currys today?" OR our own variation to engage the customer.
however, most of the sales staff seem to think this question is mandtory and my mate said at the Metro Centre store, he was asked the same thing 6 times by 6 different sales staff.

oh and the general public arent customers anymore
we're to refer to them as 'guests'.

the 5 point sales plan is
greet
engage
solution
tailor
result.

which is just common sense to me.
be nice
find out what if anything they want
whats it for? who's it for? have they used one before or is it the first time?
what features are they looking for or if they had one before, what did they like about the old one and what would they like in a new one?
find out of they need anything else to go with their new whatever. ink with a printer, antivirus with a PC or laptop, Office, a bag, HDMI leads for a TV etc etc
find out how they intend to pay-one of payment or over terms
make sure before you process the sale that they're happy and have all they need/can afford that day.
process the sale and thank them for their time and patience with you.

I always tell them if they compliment me and say I've been helpful or whatever, if they wouldnt mind repeating their compliments about me to my manager or sales team leader.

don't get me wrong, we do get some genuinely nice and funny people in the store.
like the 85 year old lady who wanted a 50" plasma with all the leads.5 year warranty, delivery and setup, the whole lot.
why?
cos she was spending her kids inheritance money before she died cos she didnt want them getting their hands on it!
awesome!
#9
ROKO
sorry i hate the dsgi guys........ lack indepth knowledge about their products........just stand there with their arms folded.......all theyre interested is selling ext warranty......so i use the chain stores to view the products and order online to their competitors normally cheaper


again lack of interest or enthusiasm for the products we sell has a lot to do with it, plus the warranty is the only thing we make any profit on towards store targets.

we don't get any personal kickbacks from selling it.
banned#10
as a share-holder of dsgi im very concerned about the group....... and so should u esp the word is that the dsgi group are in deep deep trouble....... on the financial markets its being predicted that dsgi will be massively "down-sized" if not entirely wiped out.


certainly the will be job losses in dsgi after jan 2009

do some research and boy uoull get a shock
#11
I have to say all the sales staff at my local currys are fine..never had an issue with them. But when it comes to the after sales part, when a problem occurs, that is where the company lets itself down. I have had 3 major problems with large appliances purchased from Currys over the years and even though they were within warranty the firm (not the sale people) were awful.
We now only buy large appliances from John Lewis...their warranties are longer and free, the delivery is free and the one time we had a fault occur they came to repair the next day with no hassle.

dont be disheartened by the rudeness of the minority, sounds like you have a job you are good at xx
#12
ROKO
as a share-holder of dsgi im very concerned about the group....... and so should u esp the word is that the dsgi group are in deep deep trouble....... on the financial markets its being predicted that dsgi will be massively "down-sized" if not entirely wiped out.


certainly the will be job losses in dsgi after jan 2009

do some research and boy uoull get a shock


My son worked for DSGI until 3 months ago, in the call centre........he left before he was pushed, a lot of his old colleaugues are worried about their jobs at the moment.
#13
What's wrong wih haggling over prices apart from as a nation we are rubbish at even thinking about doing it let alone going ahead with it. Its alot more common in other countries and we as a nation are finally cottoning on to the fact that the price is an invitation to treat and not a fixed selling price :) What joe public have to remember though is it works both ways and we don;t have a god given right to insist that a shop even sells the item to you ;)
#14
ROKO
as a share-holder of dsgi im very concerned about the group....... and so should u esp the word is that the dsgi group are in deep deep trouble....... on the financial markets its being predicted that dsgi will be massively "down-sized" if not entirely wiped out.


certainly the will be job losses in dsgi after jan 2009

do some research and boy uoull get a shock


my job is safe
our shop is very small, DSGi owns the building and there is very little direct competition in the near vicinity (HMV/ARGOS/ASDA)
the shop also makes a big profit every week without fail.

sure some stores may be going if they're not profitable but DSGi are fine.
they're doing very well in Europe with UniEuro and Elkjob or whatever its called.
sure the company were down by quite a bit cos its tough everywhere but its the first time in 25 years they've made a loss.

if they are wiped out as you predict, then I think other similar companies like Comet will follow suit.
especially if Best Buy decide to come to the UK.
#16
When I asked a Currys employee about a Toshiba laptop which boasted "HD To Go" I posed the question"Does that mean that the laptop supports HDCP decoding and would it meets the HD Ready requirements" to which the answer was "It is partially HD". My reply was "Partially HD?" to which the answer was "50%, maybe 60%, possibly 70% HD".

It's no wonder that these employees are treated with disdain when they unashamedly lie to customers.
#17
Njay
What's wrong wih haggling over prices apart from as a nation we are rubbish at even thinking about doing it let alone going ahead with it. Its alot more common in other countries and we as a nation are finally cottoning on to the fact that the price is an invitation to treat and not a fixed selling price :) What joe public have to remember though is it works both ways and we don;t have a god given right to insist that a shop even sells the item to you ;)


very true but as margin is very tight, we are unable to haggle with customers anymore.
I don't make the rules. I just get paid to follow them.

when I started in April, it was no problem if a customer complained, that we could do free delivery or give them a few months of WhateverHappens for nowt.

then in the summer it changed drastically when DSGi started dropping their TV prices by quite a lot compared to other high street stores at the time (which then had to follow suit)

at the shop I work in, any discount is down to manager's discretion as we have a percentage limit on how much we are allowed.
#18
I agree with the posts above, having worked in a few shops I think a lot of it is just the public being twonkers. I reckon, based on the way some people treat sales staff, a lot of the people who come into a shop have not worked in retail (or infact any customer service role!) Don't take it to heart, just appreciate the occasional nice customer you get and take everything else with a pinch of salt.
#19
ElliottC
When I asked a Currys employee about a Toshiba laptop which boasted "HD To Go" I posed the question"Does that mean that the laptop supports HDCP decoding and would it meets the HD Ready requirements" to which the answer was "It is partially HD". My reply was "Partially HD?" to which the answer was "50%, maybe 60%, possibly 70% HD".

It's no wonder that these employees are treated with disdain when they unashamedly lie to customers.


see if that was me, i'd already have made it my job to know the ins and outs of said laptop.
and if I had overlooked something like the HDCP compliance, the first thing I would do is go google it for a definite answer.

bullsh*tting your way out isnt the way to inspire confidence, however, I would say that you were in a minority of customers (sorry, GUESTS) that actually has some background knowledge.

In the last few weeks all I have sold is cheap packard bell and Advent sub-£300 laptops, which no antivirus, office, bag, cover etc
cos people just don't have the money and want a cheap basic laptop for their 8/9 year old to wreck
and often know someone who will give them a hooky copy of the software anyways.

it must be the same in all shops selling electronics tho.
#20
Fair do's as I can appreciate that margins are a lot tighter now as even internet prices these days vary less dramatically as margins are slimmed down.

As to hating DSGi think that's apparant as linked to a Dixon's price on another thread where its actually cheaper for a slightly better spec item compared to the thread its on and still people are making the original item hot LOL.
#21
Hello slackrat77,

Your question intrigued me. I am no big fan of Currys/PC World etc myself, but I am struggling to find a decent answer so I’ve had a think about it all….

I think perhaps one of the main issues is that you’re now purely a salesman, and it’s just a generally different front towards customers than what you were used to as a repairman (OK you mention that you also did sales in your last job but maybe the mix made it less noticeable)

People’s attitudes towards others change when talking to salesmen in general. We are often cautious or sceptical, thinking maybe they will pull the wool over our eyes to make a sale or because as you pointed out, we want to ‘get one over’ (before the salesman gets one over us) or we think there’s a big commission so you’re going to be pushing for the most money or the up sale that we don’t need etc. Yes this attitude is more reserved for say car salesmen rather than shop staff but like cars, buying technology is something that many people find daunting. It’s often expensive and complicated and there is always so much choice.

As for DSGi stores in particular, I do find that there is often a poor opinion of staff and the shops. You certainly seem to know your stuff and take time out to improve your knowledge but I have unfortunately seen more than my fair share of ‘wide boy’ salesmen in the shops who pretend to know all about stuff when they know very little. I have also seen many times there being more staff in a store than customers, and it can be intimidating when you’re approached all the time or feel you’re being watched. I also think that although more recently they do seem to price more competitively, there is a perception that Dixons/PC World is overpriced, particularly compared to online retailers like Amazon and Play etc. I don’t think this attitude is just reserved for DSGi, it’s the industry… it’s the same in Micro Anvika, electronic departments in big stores, independent electronic stores etc etc.

I suppose the best advice I could give you is to try and give unbiased advice, rather than say what you personally think is the best one (thus not offending the fan boys or make people think you’re pushing the one that makes the most profit), answer directly and only give as much info as you have been asked for (lest you might ‘go on a bit’ as those women though lol) and to convince your employers to reintroduce the price matching on web prices! :)

The rudeness and threats are just uncalled for though and no one should expect that! Perhaps you just get a slightly wider range of clientele in Currys than in your old store!

Hope that helps you!
#22
cheers, thats awesome and just the kind of feedback I wanted rather that "I hate them"

I do try stay as unbiased as possible, however in the town I work in it seems that Plasma TVs have AIDS or something.
I would say 8 out of 10 people looking at TVs will tell me very abruptly that they don't want a plasma for the following reasons:

their mate had one and after a few years it 'went off'. not any further explanation, it just went off.
you have to have the gas refilled in them
theres loads of problems with them (in general apparently)
LCD is the newer technology and Plasma is being phased out according to their mate who knaa's his stuff (like).
Plasma's aren't 1080p and they look ****. Despite the fact that surrounding them are several 1080p plasmas playing blu ray!
screen burn (my LCD monitor has screen burn cos I keep leaving it on with no screensaver!

there is some people who will talk about plasma tvs like it murdered their kids. Same with Windows Vista I find.

my manager is a top bloke and he said to me "if you can hand on heart say that every customer you deal with, you make them aware of all choices regarding the product, such as warranty, leads, software etc, even if they don't take it, they go away informed, then thats good enough for me"

I think sometimes we're not confrontational enough to actually say to a customer who wants something at a totally unreasonable price, that they are being unreasonable.

I fully appreciate that everyone, the world over is looking for a bargain.
However asking me to throw in norton, office and a bag with a £350 laptop is unreasonable, as on a £350 laptop, those extras are probably all the profit margin.

the general public a lot of times, dont realise that if we gave stuff away for free, we WOULD go under and then where would your warranty stand?
who would you complain to?

I got bills to pay and i sell things for a living.
this month we were 99.9% of store target, so the only bonus I get apart from overtime hours is £8.
the biggest bonus I had was £163, which is taxed too, cos we did way over target that month.
#23
I bought a DVD recorder in Curry's last Xmas. Reserved it and picked up. At checkout I was asked-

Do you want an extended warranty? Which I expected, and said no.
Then she asked if I wanted a SCART cable. Which I half expected, and said no.
I thought that was it but no!
She then proceeded to tell me that the batteries that come with the remote control only last a few days and did I want some extra batteries! I think I just stood there with my mouth open.
#24
slackrat77
see if that was me, i'd already have made it my job to know the ins and outs of said laptop.
and if I had overlooked something like the HDCP compliance, the first thing I would do is go google it for a definite answer.

bullsh*tting your way out isnt the way to inspire confidence, however, I would say that you were in a minority of customers (sorry, GUESTS) that actually has some background knowledge.

In the last few weeks all I have sold is cheap packard bell and Advent sub-£300 laptops, which no antivirus, office, bag, cover etc
cos people just don't have the money and want a cheap basic laptop for their 8/9 year old to wreck
and often know someone who will give them a hooky copy of the software anyways.

it must be the same in all shops selling electronics tho.


I am not sure I am in a minority, with all due respect. My experience was part of a research for a magazine that I had worked for during my time as an IT journalist. I hav e had PC World tell me that when choosing a monitor, go for the fastest response time (although to be fair, the majority of people do not understand response times are an average or the fastest pixel to pixel change). Another reply from DSG staff to a question about the speed of a computer was "look how fast this cursor moves". The ultimate statement was during an enquiry to which I asked for a recommendation for a cheap printer to which I was shown a Lexmark model. Later on, I was told "Don't buy a Lexmark!".
#25
my local is a tiny store.
Most of he staff are ok, but the store itself is terrible, poor layout, expensive games (apart from the odd clearances) in my experience alot of the staff are ageist. I go in there and get treated the same way you describe people treat you, with people talking to me like I'm retarded just because I've still got a full head of hair.
I also found the staff to be undertrained which resulted in me having to ask for, explain and then work out how much the price promise should have taken off a game.

is that enough?
Like i said i ave nothing against the employees that ar decent individuals but one bad apple spoils the lot for most people and thats why I think currys suffers.
#26
The chap at my local currys was far more helpful than the one at John Lewis. A really genuinely helpful person and didn't try to flog us the most expensive, but told us the ones he would go for, ones he recommends for our situation and even went and got a tapemeasure and measured the height of the TV and width so we knew it woud fit in our very tight fitting cupboard thing where we hide the tv when not using it.
The only thing is - please do not wear too much aftershave, when we went to look at laptops this put me off so much I had to leave.
#27
D00nhamer
I bought a DVD recorder in Curry's last Xmas. Reserved it and picked up. At checkout I was asked-

Do you want an extended warranty? Which I expected, and said no.
Then she asked if I wanted a SCART cable. Which I half expected, and said no.
I thought that was it but no!
She then proceeded to tell me that the batteries that come with the remote control only last a few days and did I want some extra batteries! I think I just stood there with my mouth open.


to be fair, we get nearer store targets for selling an item with an add-on, whether that add on is some batteries or a cable or whatever.
we keep getting told that theres a lot of 'lonely' items leaving the stores.

So offering you batteries for the remote I think is a good idea, however maybe the words she used for persuading you to take them, werent the best choice.
#28
sickly sweet
The chap at my local currys was far more helpful than the one at John Lewis. A really genuinely helpful person and didn't try to flog us the most expensive, but told us the ones he would go for, ones he recommends for our situation and even went and got a tapemeasure and measured the height of the TV and width so we knew it woud fit in our very tight fitting cupboard thing where we hide the tv when not using it.
The only thing is - please do not wear too much aftershave, when we went to look at laptops this put me off so much I had to leave.


ha, awesome.
I asked the guy on the training course that when we said to a GUEST "What brings you into Currys today?" DO we have to appear in a puff of smoke or sidle up to them and say it in the style of Leslie Philips?
banned#29
slackrat77
to be fair, we get nearer store targets for selling an item with an add-on, whether that add on is some batteries or a cable or whatever.
we keep getting told that theres a lot of 'lonely' items leaving the stores.

So offering you batteries for the remote I think is a good idea, however maybe the words she used for persuading you to take them, werent the best choice.


Sorry to let you know, but most people are not interested in your personal target figures. Dont take that the wrong way - but constantly being asked to part with more cash than you intend is annoying. Some will politely say no thanks, others won't. When ever Im asked if I want an extended warranty, I always reply "I already have one - its called the sale of goods act." Not rude - but it sends a message to stop wasting mine and their time.

You might be knowledgeable on the things you sell (and thats great for the company), but I had to laugh about the gassing example you mentioned. I heard that used by a salesman towards someone he was trying to sell an LCD to! I said nothing, but felt like interrupting and putting the facts to this potential buyer.
#30
Some of you may remember the 3 pack of USB leads for 99p in HomeBargains.

My local Currys had EXACTLY the same packs in stock, for a whopping £44.99!
#31
Why would anybody buy from Currys etc.?.

They have a dreadful reputation as a reliable retailer, there are so many better options these days.

I would sooner pay a few quid more and buy from John lewis, at least they do what they say they will do.
#32
At my last PC World the floor staff were lazy and stupid and read specs of a sheet with their faces pretty much touching the paper, when I got my laptop I had to wait 20 minutes for a member of staff to serve me though I told them I just wanted one so I could take to counter and during this time a young couple came up and asked another memeber of staff about the same laptop and a few minutes later the guy came up stood nowhere near any of us then just started reading the specs off the sheet saying things like "its easily upgradable" and I had no idea if he was speaking to me or them as he wasnt looking at anyone, then I waited at a empty counter for 15 minutes for the staff to scan it through.

Another time I said "whats the difference between PATA and SATA" and the guy had a shocked confused look on his face!

For curries the staff dont go near you if you are in the game section but rush over as soon as you go to the tv section, and my ex flatmate bought a laptop in July that died a month ago and they refused to even look at it saying after sale its down to manufacturer etc.
#33
slackrat77
see if that was me, i'd already have made it my job to know the ins and outs of said laptop.
and if I had overlooked something like the HDCP compliance, the first thing I would do is go google it for a definite answer.

bullsh*tting your way out isnt the way to inspire confidence, however, I would say that you were in a minority of customers (sorry, GUESTS) that actually has some background knowledge.


I know a guy who used to work for PC World. He was always told that if he didn't know an answer to a question, he should just bulls*it the customer, and that 9 times out of 10 he'd get away with it because the customer wouldn't know enough to doubt him anyway. And this sort of thing is fairly typical for DSG, it seems.

Ultimately, your company's policy of dishonesty (and it's present in every aspect of your operation, from advertising to sales advice to aftersales support) is why I would never trade with any part of your company, why I beg anyone I care about not to set foot in one of your shops, and why I distrust all of your fellow staff members.

And you, you should not be happy that your job is safe. £5.77 is minimum wage. You are worth more than that, and so is your reputation. Check out the local job market, you can do better.
1 Like #34
OUCH!

theres some bile going on here eh? I did ask I suppose!

I know 100% of customers don't care about sales targets, but you have to accept that we sell things for a living and we work for a company that offers an extended warranty on a lot of products.cos there is a 50/50 chance of the customer saying yes or no.
if we don't offer it to you along with other choices of things like cables, ink etc, then we're not doing our job correctly. I know, you don't care. but when we do our job INCORRECTLY, the customer is the first to complain.

plus throwing out the sale of goods act at the till is very condescending. not polite at all.
its guaranteed to get the sales person's back up.
theres just no need for it. you may aswell shout in their face "F**K you, I know my rights" Just say no thank you, if they push it further, remind them that you've said no thank you already and if they continue to push it you'll buy from somewhere else entirely.
if they havent even explained the benefits that the warranty covers, report them to their sales team leader.

I try to say that if I don't tell them what is and isnt covered by the service we offer, they'll never know and if possible, if they have the time, could they just humour me for a second longer while I explain.
if the customer very adamantly says no, cool. I'll process the sale, knowing I at least OFFERRED to explain.

the only time you need to start quoting the sale of goods act is if something goes wrong and the company won't act accordingly.

As for me working in my current job, I wasnt able to secure another job so quickly in the field I wanted to work in, which is PC repair.
However I like the people I work with and the shop I work in. Am happy.

most customers feel that the shop staff should be qualified to repair computers, laptops and TVs if something goes wrong, but they aren't.
the company has a site on our tills that gives us the correct repair route for ALL the products we sell.
in the case of laptops, they're picked up and repaired by a company called The Tech Guys.

Since I started in April, I have done a huge amount of laptop repairs which in most cases are down to poorly installed software, viruses and spyware stemming from the likes of Limewire and files being shared on MSN.
Laptops come back in with no recovery cds made & passwords on that the customer forgets to tell us.
Fortunately this is my area and in our store the majority of computer problems are sorted out without the laptop having to be returned or sent away for repair.

In cases such as those I almost feel I should charge for my time cos its not down to the computer, but the user.
However those cases are getting less frequent.
[mod]#35
a lot seem to think I have no idea what I'm talking about and am trying to spin them a lie and up-sell, and it really gets my back up when they tell me they'll come back with someone else who knows all about said products, or they start phoning people infront of me.


That quote says it all for me..............Pushy Salesman.

Why should it get your back up that people want a second opinion before spending their money??? What makes you the font of all knowledge that they should trust???

This is just one reason why people don't like the group.........because of jumped up sales people like yourself. :thumbsup:
#36
cos they're rubbish, people 'generally' aren't stupid and will look for the better deal, hence the advent of internet shopping and websites such as this. hardly a difficult concept...........
#37
Another thing is, with PC World, at least, that they deliberately mislead customers over prices. Many of the stuff on their website is far cheaper instore, so any one that doesn't check gets charged the higher price, whilst those that do say it is £x.xx on your website, and they say OK and charge that price.

I suppose at least they do pricematch with themselves, because WHSmiths don't :whistling:
#38
Syzable
That quote says it all for me..............Pushy Salesman.

Why should it get your back up that people want a second opinion before spending their money??? What makes you the font of all knowledge that they should trust???

This is just one reason why people don't like the group.........because of jumped up sales people like yourself. :thumbsup:


Being someone who worked part time at PC World while full time being a web and wap developer I can tell you of a time where that would get your back up, a couple came in asking for a PC and too be honest I cannot remember exactly what their 14 year old son told them but it was 100% incorrect yet they insisted they would go home and get him because he knew all about pc's. At the time I even showed them how he was incorrect yet they insisted because he had told them something he must be telling the truth.

Just because someone they know can write an e-mail or log on to Facebook doesn't make THEM the font of all knowledge :thumbsup:
#39
slackrat77
ose!

I know 100% of customers don't care about sales targets, but you have to accept that we sell things for a living and we work for a company that offers an extended warranty on a lot of products.cos there is a 50/50 chance of the customer saying yes or no.
if we don't offer it to you along with other choices of things like cables, ink etc, then we're not doing our job correctly. I know, you don't care. but when we do our job INCORRECTLY, the customer is the first to complain.

plus throwing out the sale of goods act at the till is very condescending. not polite at all.
its guaranteed to get the sales person's back up.
theres just no need for it. you may aswell shout in their face "F**K you, I know my rights" Just say no thank you,.


Quoting the Sale of Goods Act at Currys sales people is no worse than them trying to flog their rubbish, over priced extended warranties and cables etc.

Because it is " company policy " doesn't make it right.

Currys/Dixons PCWorld are on the slippery slope anyway, I would look for a job with a decent company.
#40
Like most people have stated after sales service is cr*p.

Bought a Sony walkman back in the 80's (they weren't cheap then!). Went wrong within 6 weeks took it back to the store. They blamed me for causing the problem. After a long time in the store they replaced it.

In the late 90's bought a Canon Film camera (box was opened in store to check contents by store staff). Changed my mind 1 day later and took it back to another store. Was given a blank sorry you can't return it it's been opened (even though I explained the store staff had opened it). Eventually after forcing the manager to phone the store I originally purchased the item from they gave me a refund (I actually wanted to exchange it, but after that fiasco ...). Also what really pi**ed me off was that I overheard them moaning that because they were going to do the refund it was going to drag their sales figures down that day !

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