Will John lewis price match Dixons - HotUKDeals
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Will John lewis price match Dixons

£0.00 @ John Lewis
Planning to buy a 37 inch LCD TV for my son Thanks Read More
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8y, 2m agoPosted 8 years, 2 months ago
Planning to buy a 37 inch LCD TV for my son
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8y, 2m agoPosted 8 years, 2 months ago
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#1
Think Dixons are just online now,and so don't think J/L do price match with online retailers.
#2
Not likely - but they seem to be more proactive in bringing their prices down to match the competition.

Well they did with the C10 model 42" Panasonic plasma last week.

so contact them and see what happens I did and had a good outcome

the 5 yr guarantee is a great peace of mind on an expensive buy.
#3
JL terms for warranty
it all seems standard for free, but some bits of it still confuse me.
# A repair service in the event of breakdown of any functioning part of your product, for the period stated by the John Lewis guarantee.
HOW MANY TIMES CAN YOU MAKE A CLAIM? if the tv breaks down again, can you make more than one claim or does it depend on how much the first claim cost?

# We'll provide the repair service without charge up to a cost equal to the original purchase price paid for the product.
SO IF YOU MAKE A SERVICE CLAIM AND YOUR SERVICE COSTS NEAR TO THE VALUE OF THE TV, DO YOU STILL HAVE ANY WARRANTY LEFT? DOES THE REMAINING TIME GET VOIDED IF YOU'VE USED UP YOUR ORIGINAL PURCHASE PRICE CREDIT?
what I'm getting at is, is it just a one shot deal?
or say if your TV cost £500 and your repair comes to £300, do you have £200 of repair credit left?


# All repair services are provided by authorised service technicians.
I know for a fact that its usually independant tv repair companies subcontracted by the local john lewis store. in the north east, its Singh Brothers TV repair in Newcastle.

# If we decide your product cannot be repaired, or is uneconomical to repair, we'll replace it with the same model. If it's no longer available, we'll discuss an alternative settlement with you.

what this means is that if they cannot replace it like for like cos the model is no longer available, you'll more than likely be offerred a pro-rata refund, possibly in vouchers, based on the age of the TV, to choose another tv from them. which in the case of the current LCD and Plasma models is more than likely. 5 years ago what kind of tv did you have? do they still sell those TVs now? so in 4 or 5 years time do you think you'll be able to get a direct replacement for your LCD or Plasma tv?

# Occasionally, we may ask you to pay for the repair and claim the cost of the repair from us.
this bit I really didnt like.


there seems to be no time limit on call out and turnaround time either.
seeing as its been reported that JL take 3-5 days to just price match (it could be faster depending on the store), I wonder how long it takes for them to call out, pick up a tv, deliver it to a repair shop, determine the problem, get it fixed or write it off and deliver the vouchers/fixed tv/bad news back to the customer.

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