Will o2 unlock your previous generation iphone after resigning for new 3GS Contract - HotUKDeals
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Will o2 unlock your previous generation iphone after resigning for new 3GS Contract

ascen Avatar
7y, 5m agoPosted 7 years, 5 months ago
Hello all,

I have some iphones from previous contracts and I am considering signing up for a new 3GS contract. The issue I have is that I want my previous iphones unlocked. When I went to a store and talked to them and they said they would never unlock them and to go to a third party to unlock.

Im an iphone developer and I'm not too keen to go the third party route primarily because I need clean environments to develop on.

Has anyone been successful in getting o2 to unlock their old iphones? If so how? I feel they are being unreasonable in this situation, I've done my time to justify their subsidy of the iphone in previous contracts, and feel a bit miffed at their dismissal of my request and claim they will never do it.

I travel extensively so I'm tempted to approach some carriers overseas and see what they have to say.

Thoughts?
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ascen Avatar
7y, 5m agoPosted 7 years, 5 months ago
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banned#1
I always thought phone companies HAD to give you an unlock code for the phones you owned because of OFCOM rules!
#2
guv
I always thought phone companies HAD to give you an unlock code for the phones you owned because of OFCOM rules!


can you expand on that for me?
1 Like #3
Ofcom Rules at this link http://www.ofcom.org.uk/static/archive/Oftel/consumer/advice/faqs/mobfaq3.htm
SIM locking is permitted under current EU and Oftel guidelines as mobiles sold are subsidised - therefore it is allowable for the mobile companies to recover the associated cost of subsidising the mobile phones sold.

However, mobiles should be able to be unlocked once the subsidy has been recovered. This should generally be within a year if not before.

Charging for the associated admin costs of unlocking a mobile is acceptable, but customers should not expect to pay more than £30 + VAT

So yes O2 should unlock iPhones after the contract has ended
banned 1 Like #4
dcx_badass
I've never heard of O2 or Apple unlocking an iPhone, just do it yourself.


Probably because it's so easy to DIY. However, legally O2 have to provide the unlock code if requested.
#5
I've never heard of O2 giving unlock codes out for the iPhone.
#6
dcx_badass
I've never heard of O2 or Apple unlocking an iPhone, just do it yourself.


the reason i dont want to do it myself is because i need the phone to be clean when developing on it. ultrasnow plus other software unlocking methods are only temporary also, each iteration of the firmware and baseband causes it to be locked again. a proper unlock from o2 or apple will permanently unlock a phone, not just per firmware and baseband. there was a 6 month delay between v2 firmware unlock and the release of the v2.1 unlock...

so in response to your statement, sure i can unlock it, but it isn't really the best answer.
#7
dcx_badass
Get a turbo sim or similar instead then.

Or...gasp (and it's a big gasp), you could maybe....just maybe.... ring O2 and just ask them!


GASP! i had called and unsurprisingly experienced inconsistent advice! GASP! i was asking if anyone had been successful in getting an official unlock from o2 (with justification why i wanted this) not for alternatives.

GASP!




GASP!

so ill refer you back to my original post, it you read it carefully you will understand what was being asked, not what was _not_ being asked ;) i thank you for your suggestions nonetheless.
banned#8
ascen
GASP! i had called and unsurprisingly experienced inconsistent advice! GASP! i was asking if anyone had been successful in getting an official unlock from o2 (with justification why i wanted this) not for alternatives.

GASP!




GASP!

so ill refer you back to my original post, it you read it carefully you will understand what was being asked, not what was _not_ being asked ;) i thank you for your suggestions nonetheless.


mate get a life
banned 1 Like #9
Suggest twriting to O2 stating intention to persue via OFCOM if they continue to refuse required service.
1 Like #10
guv;5573265
I always thought phone companies HAD to give you an unlock code for the phones you owned because of OFCOM rules!

Unfortunately those were the old rules where mobile companies had to give an unlock code after the subsidy had been recovered the phone which was generally considered to be at the end of the contract or a certain number of top ups or times for a pay as you go phone. After that the networks had to provide an unlock code although they were allowed to charge an admin fee for this.

However all that was thrown out the window and the current status is that networks can do whatever they want with sim locking, therefore O2 don't have to provide an unlock code for the Iphone and now Vodafone have followed this and similarly won't provide an unlock code for the Storm at all:
[FONT=Arial][SIZE=2]There are now no specific guidelines relating to the mobile companies' policies, in terms of the length of locking period and the charges for unlocking. Oftel decided that setting particular conditions for SIM locking would be less effective than customer pressure on the mobile companies: properly informed customers can select a provider bearing in mind the importance of locking restrictions to them, rather than Oftel setting [/SIZE][/FONT]


http://www.ofcom.org.uk/static/archive/Oftel/consumer/advice/faqs/mobfaq3.htm

John
#11
thanks for the advice people.

Im going to try and apply pressure using the information from crd67s link: http://www.ofcom.org.uk/static/archive/Oftel/consumer/advice/faqs/mobfaq3.htm

If that fails, I will follow up with a letter to the Trading Standards Department or OFCOM as squyrrell suggests. they did not say when i got my iphone contracts that they would never unlock the phones even after the contract is expired and subsidy of the phone recouped.

johnmcl7, cheers for that information, so there is the possibility that o2 will play hard ball.

Ill let you all know how it goes.

R added to the appropriate people. - thanks :D
#12
gsettle24
mate get a life


Got one! Fortunately it isn't in forum trolling *whew* :thumbsup: - for a moment there I was worried.

Rep added for your insightful, useful and life changing advice... or perhaps not...
#13
ascen;5611281
thanks for the advice people.

Im going to try and apply pressure using the information from crd67s link: http://www.ofcom.org.uk/static/archive/Oftel/consumer/advice/faqs/mobfaq3.htm

Whatever you do, don't use that link - it basically says that O2 don't have to unlock your phone. The top part mentions the old guidelines but further down it details that O2 are under no obligation to unlock the phone.
If that fails, I will follow up with a letter to the Trading Standards Department or OFCOM as squyrrell suggests. they did not say when i got my iphone contracts that they would never unlock the phones even after the contract is expired and subsidy of the phone recouped.

There's little point in contacting OFCOM as they've washed their hands of phone unlocking as the link above indicates, O2 are well aware of this as are Vodafone which means any threats to contact OFCOM are entirely empty.

John
#14
John: Thank you! :)
#15
Sorry if I'm sounding negative, it's just so you know what you're up against - there were rumours last year that O2 were going to be offering unlock codes for Iphone 3G pay as you go handsets after a year but I don't think that ever came to anything.

Personally I think it's wrong that OFCOM have essentially removed guidelines for unlocking devies as their original set were entirely reasonable for both the network and consumer. I don't think anyone has managed to take the issue any higher in the UK with O2/Vodafone over the Iphone/Storm, I heard some details about a successful courtcase in another European country against the operator locking the Iphone during a discussion on the legality of Storm locking but never actually saw any details.

John
#16
ok people, the news from O2: they will never unlock it.

News from apple and reasoning for O2 never unlocking it, or even apple unlocking it: O2's contract with apple prevents there being an unlock for an estimated 10 years :( sooooo regardless of whether your contract is over, there is no change in hell of getting the iphone unlocked officially in the UK in the near future. This means third party unlocks are the only way, or possibly scooting over to the continent and persuading a French telco to unlock it.
#17
iphone is not unlockable by a code,only way to do it is by ultrasn0w
#18
boothy
iphone is not unlockable by a code,only way to do it is by ultrasn0w


incorrect, the operator can unlock a phone, but not neccessarily using a code. for example: after 6 months on a contract with orange france, you can get a free unlock. prior to the 6 months you have to pay 100 euro for the unlock. orange france has not been using *sn0w's or other previous unlock methods for their official unlocks.

in germany, when there was legal debate shortly after the initial release there, you could for a short period get the phone officially unlocked....

there are permanent and irrevocable methods to unlock the iphone, regardless of bb firmware, os version etc... these are the official carrier unlock methods

as a developer, i need a permanent unlock for three reasons:
1) i use versions of the iphone os that are not released to the public and thus no 3rd party unlock is ever released
2) i travel extensively - typically 3 nights out of 7 per week
3) development using a 3rd party unlocked phone is not a good platform to test upon they are flakier.

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