Woolworths 10ft Pool - Dreadful service - HotUKDeals
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Woolworths 10ft Pool - Dreadful service

christay Avatar
1d, 5m agoPosted 1 decade, 5 months ago
Hello all

Placed an order for the 10ft pool on woolworths online on the 31st May.

Got a message to say despatched on the 2nd June.

9th June, no sign of pool, so posted message online on their messaging system asking where it was.

13th June - No answer, so sent another message online on their messaging system.

14th June - Message from customer services saying they were trying to track the item and to be patient.

16th June - Still nothing, so messaged again.

16th June - Same day reply to saying it had been returned to warehouse because it was damaged in transit! Said I would be refunded. No option to get another pool sent out (I note that it is in stock - although at a higher price).

What are my legal rights at this point?

I have asked to speak to a customer services manager, but no response so far.

I will also send out a letter of complaint today.

All I want is the pool at the original price of 34.99 + delivery!

Chris
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christay Avatar
1d, 5m agoPosted 1 decade, 5 months ago
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#1
Here is a geographical number for Woolworths customer services department: 01706 862789

Do you want to try giving them a call and see if there's a decent response?
#2
Hi

I called them this morning.

All they would say is that the order had been refunded and if I wanted the pool, I would have to place a new order online (at the higher price).

I then asked for an address where I could write to complain - the customer services guy gave me the address for Woolworths House - letter is drafted and will go out today.

Chris
#3
christay
Hi

I called them this morning.

All they would say is that the order had been refunded and if I wanted the pool, I would have to place a new order online (at the higher price).

I then asked for an address where I could write to complain - the customer services guy gave me the address for Woolworths House - letter is drafted and will go out today.

Chris

Good Luck. Do let us know if there's any comeback from them. Customer service wise - that seems prety horrific for a large retailer, who should know better.

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