Placed an order for the 10ft pool on woolworths online on the 31st May.
Got a message to say despatched on the 2nd June.
9th June, no sign of pool, so posted message online on their messaging system asking where it was.
13th June - No answer, so sent another message online on their messaging system.
14th June - Message from customer services saying they were trying to track the item and to be patient.
16th June - Still nothing, so messaged again.
16th June - Same day reply to saying it had been returned to warehouse because it was damaged in transit! Said I would be refunded. No option to get another pool sent out (I note that it is in stock - although at a higher price).
What are my legal rights at this point?
I have asked to speak to a customer services manager, but no response so far.
I will also send out a letter of complaint today.
All I want is the pool at the original price of 34.99 + delivery!