Woolworths Customer Service - NOT!' - HotUKDeals
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Woolworths Customer Service - NOT!'

macliam Avatar
1d, 2m agoPosted 1 decade, 2 months ago
I have just had the most unsatisfactory online dealings with these guys. I suggest you treat the online store with caution.

I ordered an item (one of three that day) but did not see a "deliver to store" option (delivery cost was more than item cost). When i tried to view the order, it did not recognise my PW. I got the PW reset and asked for the order to be cancelled. However, it transpires their system closes the order to amendments when it's ready for billing, not dispatch. In this case, 2 MINUTES after ordering!!

I used their express message system to request cancellation. The response took 3 days! They refuse to waive the delivery charge so I'm throwing the item back at them (local store) for a full refund. The prices were good, but ...... That's it for me, I don't like being talked down to, treated like an idiot or a liar and basically being told "like it or lump it".
Other Links From Woolworths:
macliam Avatar
1d, 2m agoPosted 1 decade, 2 months ago
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#1
Ooooo, I'm sorry to hear about your problems with Woolies.Could you not have phoned them to cancel the order?
#2
Just got back from the local store (leicester), when they mean this service is new they mean new,

40 mins waiting at the till whilst 2 chaps tried to work out which button they had to press on the till before they could hand the goods over, well at least they know now
#3
I had exactly the same experience
I did something wrong that meant the collect at store option did not work and somehow I had two items in my basket. I had paid for the lot before realising DOH !! I emailed twice and called but they were no help as they said it had been despatched already. Even though I contacted them immediately! The advice they gave me was to refuse delivery of one item i did not want when it turned upand they would refund when they had processed it back into stock.Seeing as they were packaged together I could not see how I could do that without the other item going "missing" as it would have had no packaging to identify who it came from. I contacted them again and the "customer service" guy said I could return one to my local store for a refund. Oh how they need staff training :roll: they could not work out how to refund an online sale the poor manager was so flustered I nearly told them it didn't matter lol.
Any way my moan is over Woolies Great Deals Crap CS
#4
Sorry to hear about other people's problems, but oh my God!, does it make me feel better knowing it's not just me!!
People in store for collection of the two other items were clueless, but helpful. Lee, on CS was an obnoxious @~$£ - I suggested he sought alternate employment, he closed the "conversation".

I did speak to their phone helpdesk, they reset my password but couldn't change or cancel the order. He said he would get the delivery charge waived or reduced to £1.50 ... dearest Lee said that unless I knew the guys name, no refund. I can think of a few names for Lee ........!

I've written a letter to the store manager, enclosed a print of the correspondence and demanded an apology. Let's see.

Meanwhile the 20% discount is over ... so it's off to the next retailer.
#5
Good Luck!! :-D
hope you get your appology no doubt it will be a standard reply most big companies give. I wrote to B&Q regarding shabby products and even shabbier CS they just gave me a standard reply full of BS!!
#6
whereisthesun
Just got back from the local store (leicester), when they mean this service is new they mean new,

40 mins waiting at the till whilst 2 chaps tried to work out which button they had to press on the till before they could hand the goods over, well at least they know now

Same experience today for my wife, 30 minutes whilst some untrained person tried to figure out how to get the items and hand them over. Come on Woolies how about some staff training, even if its just putting up a poster on the staffroom wall explaining this service! Mutter mutter mutter!
#7
just like to say ive been ordering from woolies since ive been getting the discount deals from here and to tell the truth ive never had a problem...:roll: straight in and straight out with the guds........
Luck of the draw i sus......:wink:
#8
I ordered some items and initially said i'll collect it from the stores,however i changed my mind and tried to cancel the goods. They told me after few emails i have to go into the store and sort it out to get a refund! Very stupid if the whole point is saving time.
#9
mbc127
I ordered some items and initially said i'll collect it from the stores,however i changed my mind and tried to cancel the goods. They told me after few emails i have to go into the store and sort it out to get a refund! Very stupid if the whole point is saving time.


Thanks for your comments mbc. Welcome to the forums here.

I think woolworths need to get their system sorted out... and if things are happening like the stories in this thread, I'm sure the store managers know about the issues... so hopefully HQ will be working to get them resolved.
#10
Latest update. Took the "offending item" back to my local store yesterday. They gave a full refund, including postage ....

What sense does this make?:?

-They have goods returned (a bit dog-eared due to delivery and probably not able to be re-sold). They've paid delivery charges. :-(

- I don't have the goods, but I'm not out of pocket. :|

I also handed in a print of the correspondence with CS and a covering letter, which the helful manager said he would forward on.

Shame that a good idea is so poorly executed.
#11
i recently picked up some items in-store and that went really well. but my experience of having goods delivered has put me right off.

i bought several playstation games, so decided to pay for delivery. then they emailed me to say there was a problem with the security for my credit card and that they didn't have most of my items. i thought great, as i didn't want to pay delivery for only a couple of things.

the next thing i knew my card had been debited and the goods were with me. i took one out and had a look and it was fine. only later did i look at the rest - some were not or poorly sealed and a couple had dents in the cases.

i would still order again, but always have it delivered to store - that way if you are not satisfied you can get a refund there and then.
#12
Similar problems here with woolworths delivering to me an LCDTV that was clearly 2nd hand and had been returned by someone with woolies trying to pass it off as new to me.

Their call centre is also useless and doesnt seem to give a stuff about customer experience so they might have a lot better offers these days but seems u get a lot worse service.......
#13
Not so much poor customer service with Woolies, but poor service.

I went to pick up my 2 TMX Elmos, and one was bashed to bits with the box torn. The guy tried to give me the 'its only the box' line, but it is a presentation box, and I said to him 'how would your kids like it, if they got a ripped box on Xmas Day'. I have a new one on its way. :)
#14
I ordered a Navman on Thursday 1st March to be delivered to Store with an expected delivery date of Tues 6th.

I emailed yesterday afternoon (Tues 6th) to be told it had only been despatched on the 5th and could take up to seven working days.

So much for their "should be delivered by" date.

Two weeks would be ridiculous, I only ordered from them to save arranging someone to be in for delivery from Amazon etc.

Still hoping to see it this week though, as 7 days is worst case scenario.
#15
Orderd an item took 8 days before i could collect. When arrived at store took them 20 mins to find the item, which they gave to me. as they received it. It had been posted to them, wouldn't it have been easy to post it too me instead free. Apart from that had 2 orders cancelled and wrong product sent. one order they cancelled after making me go through a 4 day security check. just got told to write to the head office with complaints, they didn't deal with them on the service desk. Have not used em since
#16
macliam

Meanwhile the 20% discount is over ... so it's off to the next retailer.

What 20% discount.Have i missed something?:?
#17
Casey2901

Still hoping to see it this week though, as 7 days is worst case scenario.


Still waiting!:whistling: :whistling:
#18
bazr
What 20% discount.Have i missed something?:?


The thread was started in September '06. The 20% discount must have been then.
#19
All of the woolworth stores in Liverpool are awful, untrained staff and not enough of them. Always mile long queues because the staff cant work the tills and there is only ever 1 person on. Stuff on the shelves isnt even properly displayed or anything
#20
Casey2901
Still waiting!:whistling: :whistling:


Got it on Friday!

Looks like it had been delivered after all on Tuesday. (Def posted Monday 5th with "Next Day Delivery" stamped all over it.

Hopeless !!!
#21
Ordered a bike from them, and decided to save the delivery charge and have it delivered to the local store.
Ordered 19/02/07
delivered by date they gave me was 23/02/07
arrived..........TODAY!!!
almost a month late! I notice they managed to charge my credit card on the day of order though.
Very poor service.

Jo:?

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