Be careful with this online retailer
I ordered a fridge/freezer from this online retailer called Woolys Direct that often crop-up on Google Shopping. It turns out that they had no intention of sending the item or refunding my money when I cancelled the order. I'm currrently having to pursue the money from my Credit Card company. To put it in perspective, I found out that the company are operating from and old Woolworths store to try to gain Woolies credibility but they are completely unrelated! Most shocking though is that Google have no mechanism for removing a fraudulent company from Google Shopping listings so they will keep cropping and looking cheap. Beware!
UPDATE: It's now been a month since the original cancellation of my order and there's been no sign of a refund to date. Woolys DID email me to tell me that they HAVE refunded my money - but they haven't.
There are now 5 similar experiences to mine listed in this thread.
I'd love to hear any GOOD news that anyone has about this company - by its nature, only disgruntled customers tend to bother adding their experience but It'd be interesting to hear if anyone was pleased with the service they received.
I found Consumer Direct to be excellent when I phoned them so my advice is to call them. Look on saynoto0870.com and find a normal geographical number to call them for your area and save that few pence too. They will send you form letters to send to the Credit Card Company etc.
There are now 8 victims on this thread apart from myself. Still no refund from Woolys in my case and a little bit of the famous "incompetence" at my credit card company has meant that THEY haven't refunded me either.
I haven't heard from a single person who has a good word to say about Woolys in spite of my request to that effect above.
One poster has received a cheque for his refund - but hasn't yet confirmed whether it was honoured or not.
UPDATE 12/10/10. The flood of victims of Woolys seems to have stopped. Is this because they've decided to "go legit" or have they gone out of business?
I've lost count of the number of victims that have reported here - at least 10.
Unbelievable incompetence at my Credit Card Company (Mint) means that I STILL have not received a single written confirmation of my claim or one returned phone call after numerous promises - let alone my actual refund.