So I thought I'd share this story with you guys and at the same time ask you what your worst Customer Service Experience of 2016 has been!
I decided to take advantage of the tesco third off toys in order to get our little one a present for Xmas. I selected clic and collect (as I'm a cheap skate and wanted to avoid postage costs). I received an email saying that my order would be ready Saturday. Perfect I thought and on finishing work Saturday afternoon I made my way to Tesco. I quickly found the quick and collect counter where a young lady asked for my surname and promptly disappeared. A few minutes later she returned and asked to see some id. Unfortunately I'd left it in the car and offered to punch up the email I had received, containing confirmation number my name etc. Supposedly this wasn't good enough and she disappeared again telling me that I'd need photo id :/, whilst she was gone the lad working next to her told me not to worry about it as the email was fine. I thanked him and waited for her to return. When she did she again asked me for Id. The lad explained to her that he'd seen my email and it was fine. After they'd "discussed" things for a while she accepted what he said and informed me she couldn't find it anyway. Supposedly the email said it was arriving Saturday but I would get another when it was actually there. As I then went to walk away from the desk a roll cage turned up. She called me back and said it might be on there, why didn't I go look around the store for 5 mins and she would have it ready for me when I returned. Great I said and sauntered off browsing the xmas gifts isle for said time. I then returned to the counter. The young lady wasn't there and after a few minutes waiting the lad who had been working with her finished serving his customer and asked if he could help me. I explained to him shed asked me to return after she had had chance to unpack the roll cage. He looks at me and says "she went on her break mate". So I ask "when will she be back?". I'm informed "40 minutes". So I explain the situation to him, he goes out back, comes back with parcel, I sign for it, take it home and find the missus already bought the same thing.