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Worst Customer Service Experience Of 2016

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So I thought I'd share this story with you guys and at the same time ask you what your worst Customer Service Experience of 2016 has been! I decided to take advantage of the tesco third off toys in o… Read More
Maverick77 Avatar
7m, 1d agoPosted 7 months, 1 day ago
So I thought I'd share this story with you guys and at the same time ask you what your worst Customer Service Experience of 2016 has been!

I decided to take advantage of the tesco third off toys in order to get our little one a present for Xmas. I selected clic and collect (as I'm a cheap skate and wanted to avoid postage costs). I received an email saying that my order would be ready Saturday. Perfect I thought and on finishing work Saturday afternoon I made my way to Tesco. I quickly found the quick and collect counter where a young lady asked for my surname and promptly disappeared. A few minutes later she returned and asked to see some id. Unfortunately I'd left it in the car and offered to punch up the email I had received, containing confirmation number my name etc. Supposedly this wasn't good enough and she disappeared again telling me that I'd need photo id :/, whilst she was gone the lad working next to her told me not to worry about it as the email was fine. I thanked him and waited for her to return. When she did she again asked me for Id. The lad explained to her that he'd seen my email and it was fine. After they'd "discussed" things for a while she accepted what he said and informed me she couldn't find it anyway. Supposedly the email said it was arriving Saturday but I would get another when it was actually there. As I then went to walk away from the desk a roll cage turned up. She called me back and said it might be on there, why didn't I go look around the store for 5 mins and she would have it ready for me when I returned. Great I said and sauntered off browsing the xmas gifts isle for said time. I then returned to the counter. The young lady wasn't there and after a few minutes waiting the lad who had been working with her finished serving his customer and asked if he could help me. I explained to him shed asked me to return after she had had chance to unpack the roll cage. He looks at me and says "she went on her break mate". So I ask "when will she be back?". I'm informed "40 minutes". So I explain the situation to him, he goes out back, comes back with parcel, I sign for it, take it home and find the missus already bought the same thing.
Maverick77 Avatar
7m, 1d agoPosted 7 months, 1 day ago
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(3)
banned 8 Likes
Maverick77
Still though my best story to date is when I bought a payg phone on 3 that worked for a month and then wouldn't make or receive calls. Took it back to the three shop who said it was 1 day over there exchange policy date, contact customer service who will help you. Contacted customer service who couldn't help and who I couldn't understand very well. Went back to the three shop who contacted their customer service. Spoke to them who couldn't help and for told to contact a different number. Called them, couldn't help, transferred to another number, couldn't help got transferred to someone in the uk. They couldn't help. All the time I'm asking to send the phone back for a replacement because it doesn't work and they're making me try this and that. I the end I give up after about a month and a half of this and hang up on them, decide to follow it through legally instead. I buy a phone on EE instead and about two weeks later I'm sorting out adding an add on package with them and mention the whole 3 fiasco to the woman on the phone. She has a think and goes I bet I know what that is do you still have the phone. She asks me for the phone serial number which I give her. She types something into her computer and says "its been barred by three". I thank her and contact three. Oh that explains it they say your phones barred. I didn't want it barred I say. Must have happened in error they say, we will unbar it. Great problem solved. 2 weeks later still not unbarred. Again I do through 4 different customer services and still no resolution. It appears they have no unbarring department. I end up having a big argument with a guy who promises that it will be unbarred by Monday and he agrees if it isn't he will send a new phone. Monday comes and its still barred however true to his word he arranges and couriers a new phone (wrong colour). While process took about 3 months and as an apology 3 gave me £10 credit (I lost about £30 that was on there). I chucked the 3 sim and put my EE one in it. No problems since!

Forced myself through your first wall of text, not bothering with this one.
6 Likes
I don't think you do a lot of shopping if that's the worst you've been hit with. Incidentally, I usually have the opposite experience with Tesco C&C so I guess it must depend on which store you go to.
6 Likes
this is worth a 'cool story bro' but not a picture of it
thanks

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6 Likes #1
I don't think you do a lot of shopping if that's the worst you've been hit with. Incidentally, I usually have the opposite experience with Tesco C&C so I guess it must depend on which store you go to.
banned#2
This place is in with a shout!
#3
The woman asking for ID was maybe misinformed so I wouldn't say that's too bad. Also did she say she was personally going to be looking through the roll cage for the item or did she just say she would sort it out? It might have been that someone had told her to go on her lunch and the other person said they would sort it.
Anyway, best thing to do is complain there are then.
6 Likes #4
this is worth a 'cool story bro' but not a picture of it
thanks
banned#5
After reading all of that the outcome wasn't really that bad. A pain I agree but nothing to get angry about. Some might not have called you back.
2 Likes #6
American Airlines lost my luggage mid-August, only got compensation this week. Had all kids clothes in and we had to buy them loads of stuff out there.
Impossible to speak to someone who could help and was promised to be paid in 21 days. Took about 70 days and that was only because we emailed the CEO and posted on Twitter.
Christmas was nearly cancelled :)

Edited By: Spenfica on Dec 19, 2016 19:01
1 Like #7
In all honesty I found the whole thing quite amusing...in retrospect;)
2 Likes #8
does say you will receive an email when instore and to take the card with you that you paid with, however there has been a time when I didn't get an email and only the other day wasn't asked for the card or id. if you had waited for the email and took the payment card then you would not have had the worse experience of 2016.
1 Like #9
Threatening emails from Groupon counts as the worst ever never mind this year
#10
You could have stolen that phone. They gave you the parcel without any id, so Yeh I agree that's bad customer service :p
#11
Still though my best story to date is when I bought a payg phone on 3 that worked for a month and then wouldn't make or receive calls. Took it back to the three shop who said it was 1 day over there exchange policy date, contact customer service who will help you. Contacted customer service who couldn't help and who I couldn't understand very well. Went back to the three shop who contacted their customer service. Spoke to them who couldn't help and for told to contact a different number. Called them, couldn't help, transferred to another number, couldn't help got transferred to someone in the uk. They couldn't help. All the time I'm asking to send the phone back for a replacement because it doesn't work and they're making me try this and that. I the end I give up after about a month and a half of this and hang up on them, decide to follow it through legally instead. I buy a phone on EE instead and about two weeks later I'm sorting out adding an add on package with them and mention the whole 3 fiasco to the woman on the phone. She has a think and goes I bet I know what that is do you still have the phone. She asks me for the phone serial number which I give her. She types something into her computer and says "its been barred by three". I thank her and contact three. Oh that explains it they say your phones barred. I didn't want it barred I say. Must have happened in error they say, we will unbar it. Great problem solved. 2 weeks later still not unbarred. Again I do through 4 different customer services and still no resolution. It appears they have no unbarring department. I end up having a big argument with a guy who promises that it will be unbarred by Monday and he agrees if it isn't he will send a new phone. Monday comes and its still barred however true to his word he arranges and couriers a new phone (wrong colour). While process took about 3 months and as an apology 3 gave me £10 credit (I lost about £30 that was on there). I chucked the 3 sim and put my EE one in it. No problems since!
#12
Scottish power taking three months just to apply an opening meter reading, then trying to tell me that the problem was caused by me having a new meter fitted ( which I haven't). needless to say as soon as they did finally update it I left them.
or
sky customer service who give you a different answer to the same question every time you speak to them.
#13
3 days on hold with Plusnet's "Dedicated new customer hot line", which strangley, is EXACTLY the same number as their normal tech support line.

Never did get through; finally figured out their router cock-up on my own (sent with wrong user details and password "for my convenience").
#14
delusion
You could have stolen that phone. They gave you the parcel without any id, so Yeh I agree that's bad customer service :p


yea and the op would be moaning saying " I can't believe they have my shopping away without ID"

Edited By: drtongue on Dec 19, 2016 19:20: spilling
1 Like #15
NPower without a shadow of doubt ... Then 2 recalls to Argos were less than rewarding .
#16
Because of a Virgin cock-up I was without Internet for over a month. Their CS was useless.
banned 8 Likes #17
Maverick77
Still though my best story to date is when I bought a payg phone on 3 that worked for a month and then wouldn't make or receive calls. Took it back to the three shop who said it was 1 day over there exchange policy date, contact customer service who will help you. Contacted customer service who couldn't help and who I couldn't understand very well. Went back to the three shop who contacted their customer service. Spoke to them who couldn't help and for told to contact a different number. Called them, couldn't help, transferred to another number, couldn't help got transferred to someone in the uk. They couldn't help. All the time I'm asking to send the phone back for a replacement because it doesn't work and they're making me try this and that. I the end I give up after about a month and a half of this and hang up on them, decide to follow it through legally instead. I buy a phone on EE instead and about two weeks later I'm sorting out adding an add on package with them and mention the whole 3 fiasco to the woman on the phone. She has a think and goes I bet I know what that is do you still have the phone. She asks me for the phone serial number which I give her. She types something into her computer and says "its been barred by three". I thank her and contact three. Oh that explains it they say your phones barred. I didn't want it barred I say. Must have happened in error they say, we will unbar it. Great problem solved. 2 weeks later still not unbarred. Again I do through 4 different customer services and still no resolution. It appears they have no unbarring department. I end up having a big argument with a guy who promises that it will be unbarred by Monday and he agrees if it isn't he will send a new phone. Monday comes and its still barred however true to his word he arranges and couriers a new phone (wrong colour). While process took about 3 months and as an apology 3 gave me £10 credit (I lost about £30 that was on there). I chucked the 3 sim and put my EE one in it. No problems since!

Forced myself through your first wall of text, not bothering with this one.
#18
Approved food.
#19
MrScotchBonnet
Maverick77
Still though my best story to date is when I bought a payg phone on 3 that worked for a month and then wouldn't make or receive calls. Took it back to the three shop who said it was 1 day over there exchange policy date, contact customer service who will help you. Contacted customer service who couldn't help and who I couldn't understand very well. Went back to the three shop who contacted their customer service. Spoke to them who couldn't help and for told to contact a different number. Called them, couldn't help, transferred to another number, couldn't help got transferred to someone in the uk. They couldn't help. All the time I'm asking to send the phone back for a replacement because it doesn't work and they're making me try this and that. I the end I give up after about a month and a half of this and hang up on them, decide to follow it through legally instead. I buy a phone on EE instead and about two weeks later I'm sorting out adding an add on package with them and mention the whole 3 fiasco to the woman on the phone. She has a think and goes I bet I know what that is do you still have the phone. She asks me for the phone serial number which I give her. She types something into her computer and says "its been barred by three". I thank her and contact three. Oh that explains it they say your phones barred. I didn't want it barred I say. Must have happened in error they say, we will unbar it. Great problem solved. 2 weeks later still not unbarred. Again I do through 4 different customer services and still no resolution. It appears they have no unbarring department. I end up having a big argument with a guy who promises that it will be unbarred by Monday and he agrees if it isn't he will send a new phone. Monday comes and its still barred however true to his word he arranges and couriers a new phone (wrong colour). While process took about 3 months and as an apology 3 gave me £10 credit (I lost about £30 that was on there). I chucked the 3 sim and put my EE one in it. No problems since!
Forced myself through your first wall of text, not bothering with this one.
ADS?
#20
John Lewis - customer service worse than Currys / PC World
#21
Expedia.co.uk, booked a flight/hotel/car package, but my hotel has gone missing! Must have moved to Bombay! (_;)
#22
plodging
NPower without a shadow of doubt ... Then 2 recalls to Argos were less than rewarding .
Definitely nPower for me too. Guy came out and misread the meter, bills went up to £550 a month and the chew it took to sort it out. Every time I rang, each person I spoke to contradicted the previous person, none of them new what they were doing. Luckily I finally spoke to a lady who sorted it all it without a problem weeks later. Had she been the first person I spoke to it would have been sorted on day 1!!
#23
RossD89
Because of a Virgin cock-up I was without Internet for over a month. Their CS was useless.
cs? contraceptive system? yeah you can get pregnant the first time - babies are expensive
#24
ee broadband , moved house without bb for 3 months 20 odd phone calls to them and lots of promises from them what a fiasco.
edf power there app tells you if there is a cheaper tariff which advised there was a edf tariff that's cheaper so went on to edf chat to be told they cant move me onto this new tariff I need to go through a comparison site so went to the comparison site and because I'm a edf customer they cant move me onto the new tariff either what a waste of 4 hours.
Quidco bought insurance using there own quidco comparison which didn't track so added manually 8 months for it to be declined
1 Like #25
In 1 word I will win this hands down... "Vodafone"
#26
tescos..really windy day and trolley blew into my car. costing about £100 to fix ding and scrape...their excuse.." guy on trolley duty sick so not stored away " and wouldn't accept any responsibility. absolutely zilch zero apology. not their responsibility... even after they took pictures and everything..that was over 2 years ago and haven't been back since...asda may have no staff but at least fruit lasts longer and food is cheaper.. :(
1 Like #27
RossD89
Because of a Virgin cock-up I was without Internet for over a month. Their CS was useless.

A plus for us though (_;)
1 Like #28
callu80
tescos..really windy day and trolley blew into my car. costing about £100 to fix ding and scrape...their excuse.." guy on trolley duty sick so not stored away " and wouldn't accept any responsibility. absolutely zilch zero apology. not their responsibility... even after they took pictures and everything..that was over 2 years ago and haven't been back since...asda may have no staff but at least fruit lasts longer and food is cheaper.. :(

There's always the Small Claims Court...
1 Like #29
Went to pick up a Royal mail parcel from a delivery office. The name on the package said W Nathaniel Daniels.
Lady asks for my ID. My ID says William Nathaniel Daniels. She wouldn't give it to me and I had to rearrange for home delivery.

Some people are real jobsworth. They are only there to clock in and out.
#30
Tesco click & collect is a SHAMBLES I'll never use it again EVER
#31
MrScotchBonnet
Maverick77
Still though my best story to date is when I bought a payg phone on 3 that worked for a month and then wouldn't make or receive calls. Took it back to the three shop who said it was 1 day over there exchange policy date, contact customer service who will help you. Contacted customer service who couldn't help and who I couldn't understand very well. Went back to the three shop who contacted their customer service. Spoke to them who couldn't help and for told to contact a different number. Called them, couldn't help, transferred to another number, couldn't help got transferred to someone in the uk. They couldn't help. All the time I'm asking to send the phone back for a replacement because it doesn't work and they're making me try this and that. I the end I give up after about a month and a half of this and hang up on them, decide to follow it through legally instead. I buy a phone on EE instead and about two weeks later I'm sorting out adding an add on package with them and mention the whole 3 fiasco to the woman on the phone. She has a think and goes I bet I know what that is do you still have the phone. She asks me for the phone serial number which I give her. She types something into her computer and says "its been barred by three". I thank her and contact three. Oh that explains it they say your phones barred. I didn't want it barred I say. Must have happened in error they say, we will unbar it. Great problem solved. 2 weeks later still not unbarred. Again I do through 4 different customer services and still no resolution. It appears they have no unbarring department. I end up having a big argument with a guy who promises that it will be unbarred by Monday and he agrees if it isn't he will send a new phone. Monday comes and its still barred however true to his word he arranges and couriers a new phone (wrong colour). While process took about 3 months and as an apology 3 gave me £10 credit (I lost about £30 that was on there). I chucked the 3 sim and put my EE one in it. No problems since!

Forced myself through your first wall of text, not bothering with this one.


Admit it, Monday night tv is crap so you read it anyway ;)
#32
caverncity
does say you will receive an email when instore and to take the card with you that you paid with, however there has been a time when I didn't get an email and only the other day wasn't asked for the card or id. if you had waited for the email and took the payment card then you would not have had the worse experience of 2016.


I disagree the other issues were resolved but telling me she would find my package and then going on break us just plain naughty!
#33
And the winner of the 2016 Worst Customer Experience Award is.......drum roll......

AXS Tickets, they actually put ticket touts to shame. They sell identical general admission tickets at different price rates without making it clear on their website.

Their customer service is non-existent. If you contact them by phone they charge 7p per minute and if you are lucky enough to speak to one of their CS team they promise to call you back but never do. And if you try to contact them by email, they never respond.

The member of their CS team blames it on the exceptionally high call/email volumes, however, I prefer to say that it's down to the fact that they don't employ enough staff to deal with customer enquiries.

Rant over and goodnight.
#34
JohnnyRoller
In 1 word I will win this hands down... "Vodafone"
Me too
1 Like #35
I had an issue with Scottish power boiler cover....the boiler had a faulty flow switch....I only know as I have probably had at least 1 if not 2 per year for 8 years! any way new guy comes out smashes a circuit board while battering it with the back of his screwdriver....and buggars the whole boiler up.....part is now obsolete so 2500 for a new boiler thank you very much. obviously complain to which I didn't receive a penny spoke to every person that could have ever worked for Scottish power and was told by nearly all of them...that there service as one of there employees put it was **** at best..... after breaking the boiler the engineer said to me "I tell you what give me a hundred pound and I'll put an electric shower in for you".......but the funniest part of all was there service engineer manager phoning me a month later and saying he is really sorry but he thinks he knows a way to get it working....which I politely said this was a month ago I have a new boiler now........his reply I **** u not was " phone the company who put it in explain what has happened and get them to take the new one out...put the old one back in and I will come fix it"
#36
I decided to take advantage of the tesco third off toys in order to get our little one a present for Xmas.

So if Tescos wasn't doing the 1/3 off your little one would not get anything?
Questions worst customer service against worst parent

only joking
#37
Mods on here (_;)

Kidding :D...... Half kidding.

John Lewis surprisingly, along with GAME of course and Amazon
#38
iD mobile messed up my number port (although blamed the carrier I was leaving, Three)... it was a split port, meaning I could make calls but anyone who tried to ring me got a busy tone... This went on for 8 weeks, in which time iD tried to bill me for me and my partner's line which was under my name.... I paid my partner's but said I'm not paying mine due to the fact no one can ring me.... Thanfully it was a 30 day rolling contract but the way I was treated by their c/s was pretty poor... basically talking to teenagers who couldn't give a monkeys.... Now I have bad 'credit' standing with cpw, as tried to get a phone and got declined even with good credit. Must be because CPW owns iD.... typical, their mistake and customer loses out,.
#39
TalkTalk.
#40
Vodafone and cex.

Read my reviews on trust pilot for the stories.

To the OP: the tesco Faq says you need both an I.D and the confirming email, not one or the other.

http://www.tesco.com/direct/click-and-collect/

You were lucky the other guy was helping out.

If this is your worst experience of the year, I'd love to have something like that compared to what I spent months of hell fixing my Vodafone contract mess, or the only way is Essex **** who sold me broken goods in Cex.

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