Me and the OH have been living together for 3 years in the same property, we have been paying £11 per month by direct debit and all of a sudden, whoooosh, a revised bill arrives asking for £25 per month.
I rang the man in Asia to query the bill and he asked me if we were low, medium or high usage.
I remarked that its up to THEM to tell me what usage we were and asked him to look at the meter readings, he explained that they have NEVER taken a meter reading at my property.
I asked him how they can charge me almost 150% extra without even knowing how much we have used.
Is this normal? I find it very strange.
Makes my blood boil, inept muppets