www.graingergames.co.uk problems - HotUKDeals
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www.graingergames.co.uk problems

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Ordered a game off http://www.graingergames.co.uk earlier this month they taken payment off me card right away had a email the next day saying it been dispatched waited 2 weeks and well nothing so i t… Read More
shazar Avatar
6y, 6m agoPosted 6 years, 6 months ago
Ordered a game off http://www.graingergames.co.uk earlier this month they taken payment off me card right away had a email the next day saying it been dispatched waited 2 weeks and well nothing so i thought i contact them, well it turns out you can only email them or write to them via snail mail. After a week of trying to get them to even reply to me emails i had to give up and contact me credit card company who inform me i had a refund put on me card from these guys yesterday.

Ok at-lest i got a refund in the end but dam no replys to my emails no email to even say you refunded me this is just plain poor customer service and i was wondering if this was an isolated case or has anybody else had poor dealings with http://www.graingergames.co.uk?
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shazar Avatar
6y, 6m agoPosted 6 years, 6 months ago
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#1
Grainger Games Ltd -
http://www.graingergames.co.uk - 22 The Boulevard, Dunston, Gateshead, Tyne And Wear -
0191 460 7003
#2
Were you get the number ? as the contact us button just has the email and snail mail address?
#3
Googled grainger games!
#4
Just rang em they said i have to contact them though the website email address as that's just a shop number and they don't have anything to do with the online stuff.
#5
Yes, you are right, thats the Gateshead store! Sorry!
#6
No worrys thanks for trying.
#7
Hi all,


I had the same story that shazar had. I ordered (on the last week of april 2011) online console games off them in worth of £250!!!
I had nothing form them since. The money was deducted immediately but after that nothing happened. They did not inform me at all about When they dispatch the package.
I contacted them via the same method that shazar said but there is no reply at all !

Now I have to contact my bank to retrieve the funds I lost for the order.

Never buy from them! There is no customer service at all ! Now I have to run after my money just because I trusted them!
#8
I think they should be removed from HOTUKDEALS trusted merchnats list.
1 Like #9
http://i.imgur.com/RrB8b.png

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