www.graingergames.co.uk problems - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

www.graingergames.co.uk problems

shazar Avatar
5y, 11m agoPosted 5 years, 11 months ago
Ordered a game off http://www.graingergames.co.uk earlier this month they taken payment off me card right away had a email the next day saying it been dispatched waited 2 weeks and well nothing so i thought i contact them, well it turns out you can only email them or write to them via snail mail. After a week of trying to get them to even reply to me emails i had to give up and contact me credit card company who inform me i had a refund put on me card from these guys yesterday.

Ok at-lest i got a refund in the end but dam no replys to my emails no email to even say you refunded me this is just plain poor customer service and i was wondering if this was an isolated case or has anybody else had poor dealings with http://www.graingergames.co.uk?
shazar Avatar
5y, 11m agoPosted 5 years, 11 months ago

All Comments

(9) Jump to unreadPost a comment
Grainger Games Ltd -
http://www.graingergames.co.uk - 22 The Boulevard, Dunston, Gateshead, Tyne And Wear -
0191 460 7003
Were you get the number ? as the contact us button just has the email and snail mail address?
Googled grainger games!
Just rang em they said i have to contact them though the website email address as that's just a shop number and they don't have anything to do with the online stuff.
Yes, you are right, thats the Gateshead store! Sorry!
No worrys thanks for trying.
Hi all,

I had the same story that shazar had. I ordered (on the last week of april 2011) online console games off them in worth of £250!!!
I had nothing form them since. The money was deducted immediately but after that nothing happened. They did not inform me at all about When they dispatch the package.
I contacted them via the same method that shazar said but there is no reply at all !

Now I have to contact my bank to retrieve the funds I lost for the order.

Never buy from them! There is no customer service at all ! Now I have to run after my money just because I trusted them!
I think they should be removed from HOTUKDEALS trusted merchnats list.
1 Like #9

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!