Xbox 360 Broken query - HotUKDeals
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Xbox 360 Broken query

dandoc2 Avatar
9y, 6m agoPosted 9 years, 6 months ago
Hi my friends xbox just died -- ring o death obviously and he cnt play anything

He bought it from hmv.co.uk back in november -- i told him you just return it to them and get a new one

So he rang the customer helpline ( which is **** ) and they sed send it back to microsoft which you DONT do as they just send you a refurb

So what should he do - he emailed them before so awaiting response in next couple of days

My 360 broke and i sent it back to boots and no hassle i got a new one easy

Daniel
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dandoc2 Avatar
9y, 6m agoPosted 9 years, 6 months ago
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#1
Double post?

He just needs to keep hassling HMV or actually send it back to microsoft!
#2
Iom-RF
Double post?

He just needs to keep hassling HMV or actually send it back to microsoft!

Yeh but microsoft sent u a crappy refurb one
[mod]#3
Well if HMV won't take it back he has no other option unfortunately.
#4
Isn't the frst year the retailers problem and the 2nd (thank you EU) the manufacturers?
#5
Syzable
Well if HMV won't take it back he has no other option unfortunately.

I shall update when he updates me
#6
Now just a random idea but what if you ask Microsoft to only send your xbox 360 back and you take note of the serial number or write on the side in UV pen?

If they really do send back someone elses refurb then i'm surprised someone at Microsoft hasn't smelt the potential lawsuit.
#7
Iom-RF
Now just a random idea but what if you ask Microsoft to only send your xbox 360 back and you take note of the serial number or write on the side in UV pen?

If they really do send back someone elses refurb then i'm surprised someone at Microsoft hasn't smelt the potential lawsuit.


You cant do that - its in the Warranty that they reserve the right to send you a refurbished unit.
#8
Yeah lots of companies send out refurbs. My PSP broke, I was sent a refurb. It looked practically brand new.

I don't know why people moan about them so much. Would you rather have some one elses fixed console, or keep your own broken one?
#9
Yes but the principle is youve bought a brand new console from a shop at full price which breaks and you get a second hand one back

Now if i wanted a 2nd hand console i could have got it for a fraction fo the price

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