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xbox 360 help please - RROD? -

loupomm Avatar
8y, 2m agoPosted 8 years, 2 months ago
as title :(

kids only had it a few weeks, bought for them by my ex, apparently from ebay

what does it mean, what can i do

pic below, xbox no longer working

they say they did nothing, it 'just happened'

thanks guys
loupomm Avatar
8y, 2m agoPosted 8 years, 2 months ago
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#1
http://i169.photobucket.com/albums/u204/loupomm/DSC00017-1.jpg
#2
loupomm
they say they did nothing, it 'just happened'


That's what they all say :lol:.
#3
thats only 1 red light. i think thats overheating.
Leave it for a bit and try again.
#4
deathtrap3000
thats only 1 red light. i think thats overheating.
Leave it for a bit and try again.


is been off overnight and all day, i just turned it on now to take picture?
#5
yh it means overheating, ur lucky its not 3 rings, that means u need to send it off for repair which i did and got back now
banned#7
deathtrap3000
thats only 1 red light. i think thats overheating.
Leave it for a bit and try again.


no its not its a hardware problem unplug make sure all leads are in and the hard drive is attached correctly
One of the lights on the Ring of Light on the front of your Xbox 360 console flashes red
This problem occurs when your Xbox 360 console experiences a hardware failure.
#8
thats fine thats not RROD that is usually the console getting too hot - make sure the power supply thingy ( the big fat thing) is in a open area and not tucked under something

Disconnect everything - leave the PSU somewhere airey and try it tommorow
#9
phone 0800 587 1102 and tell them you have 3 red lights.

say you bought second hand from gamestation and you have one year warranty with microsoft

You will probably get 3rrod as i did. i have had all the 360 problem, no video only sound etc.

It will be repaired free of charge
[mod]#10
What error code is it giving you when you turn it on?
#11
thanks guys, i'll check leads etc, see how that goes
#12
Syzable
What error code is it giving you when you turn it on?


will look, watch this space :thumbsup:

system error E74
#13
loupomm
will look, watch this space :thumbsup:

system error E74


thats the power supply unit - just take it out of the back and push it firmly back in and do the same with the video lead that should fix it
#14
fragaliciousbob
no its not its a hardware problem unplug make sure all leads are in and the hard drive is attached correctly
One of the lights on the Ring of Light on the front of your Xbox 360 console flashes red
This problem occurs when your Xbox 360 console experiences a hardware failure.


?? who said it wasnt a hardware problem??. You cant get overheating software now can you.
[mod]#15
loupomm;3093007
will look, watch this space :thumbsup:

system error E74


Slim chance it could be the AV lead but most likely that it needs to go back to Microsoft.

My guess would be the person on eBay did a temp fix on it and then sold it.........they often don't last long after.
#16
dandoc2
thats the power supply unit - just take it out of the back and push it firmly back in and do the same with the video lead that should fix it


thank you - trying it now!
#17
Syzable
Slim chance it could be the AV lead but most likely that it needs to go back to Microsoft.

My guess would be the person on eBay did a temp fix on it and then sold it.........they often don't last long after.


will i have to pay to have it seen to?


thanks all
[mod]#18
loupomm;3093082
will i have to pay to have it seen to?

thanks all


Yes.........around the £60 mark i think.
#19
see my post
#20
ok - leads taken out, firmly back - nothing

cant be over heating as not been on for 24hours or more?
#21
strike
phone 0800 587 1102 and tell them you have 3 red lights.

say you bought second hand from gamestation and you have one year warranty with microsoft

You will probably get 3rrod as i did. i have had all the 360 problem, no video only sound etc.

It will be repaired free of charge


thank you - wont they ask for proof of purchase or tell from serial numbers?
banned#22
deathtrap3000
?? who said it wasnt a hardware problem??. You cant get overheating software now can you.


THINGS TO TRY
1. Turn off your console, disconnect and reconnect all cables, and then turn on your console.
2. If an Xbox Hard Drive is attached to your console, turn off your console, and then remove the Xbox Hard Drive. Turn on your console, and test for the error. If the error does not reoccur, turn off your console and reattach the Xbox Hard Drive. Run alternate tests by having the Xbox Hard Drive connected and disconnected to see whether the error occurs only when the Xbox Hard Drive is connected. For more information if the on-screen alphanumeric error is E67, click the following article number to view the article in the Microsoft Knowledge Base:
917874 (http://support.microsoft.com/kb/917874/) One of the lights on the Ring of Light on the front of your Xbox 360 console flashes red and you receive one of the following error codes: E67, E68, or E69
3. If an Xbox Memory Unit (MU) is plugged in to your console, turn off your console, and then remove the Memory Unit. Turn on your console again, and test for the error. If the error does not reoccur, turn off your console and reinsert the MU. Run alternate tests by having the MU connected and disconnected to see whether the error occurs only when the MU is connected.
4. If this problem continues, contact Xbox Customer Service.
if you can point out anywhere they mention overheating as a cause i'd be interested

if they had gone with the "turn it off and let it cool down" aproach it would still not be working
#23
mine does that when the controller doesn't connect. See if thats the problem
#24
http://wiinintendo.net/wp-content/6-16-2008-1-33-38-pm.jpg
banned#25
but evedently more than you eh

there ya go pal there's your overheating

SYMPTOMS
The two left quadrants of the Ring of Light flash red on the front of your Xbox 360 console.
Back to the top

CAUSE
This problem may occur when the Xbox console is too hot or is overheating. The flashing lights mean that the internal temperature of your Xbox 360 console has exceeded acceptable temperature limits.
Back to the top

THINGS TO TRY
1. Let your Xbox 360 console cool. You may have to wait several hours for your Xbox 360 console to cool enough. Don't turn on your Xbox 360 console when the console is hot.
2. Verify that your Xbox 360 console has enough ventilation and that the fans are operating. For more information about ventilation, see the "More Information" section.
3. If the two lights continue to flash red after you try steps 1 and 2, contact Xbox Customer Support. For more information about how to contact Xbox Customer Support, please visit the Xbox Support (http://www.xbox.com/support/) Web site.


2 RED LIGHTS
#26
strike
phone 0800 587 1102 and tell them you have 3 red lights.

say you bought second hand from gamestation and you have one year warranty with microsoft

You will probably get 3rrod as i did. i have had all the 360 problem, no video only sound etc.

It will be repaired free of charge



I agree. Call them and say someone told you its 3 red rings of death. Don't say just one cos it's probably outside the one year warranty 3RROD is three years. They will ask for the serial no and check if it been banned online. If it has they won't touch it (speaking from experience). When they get it they will probably fix it, can't see them sending it back saying 'its only one light'! Nowt to lose, they don't charge you to pick it up and examine it as far as I know.
#27
loupomm;3093114
thank you - wont they ask for proof of purchase or tell from serial numbers?

They will, and they'll ask for details of the person who registered it.

After you can't give them that, they'll know its second hand and give you the old "We don't give warrentys on second hand goods, this voids the warrenty." speech, sorry to dent your hopes lou

Happened to me, twice.
x
#28
deek72
I agree. Call them and say someone told you its 3 red rings of death. Don't say just one cos it's probably outside the one year warranty 3RROD is three years. They will ask for the serial no and check if it been banned online. If it has they won't touch it (speaking from experience). When they get it they will probably fix it, can't see them sending it back saying 'its only one light'! Nowt to lose, they don't charge you to pick it up and examine it as far as I know.


thank you - is there a way i can find out if its been banned? we havnt had it online, second hand from ebay?
#29
i say i think it means overheating
you say its a hardware problem
i say i didnt say it wasnt a hardware problem
you start goin apesh!t with the copy and paste
http://i221.photobucket.com/albums/dd57/martinhimself/Funny%20Pics/picard_finger.jpg
#30
t0mm
They will, and they'll ask for details of the person who registered it.

After you can't give them that, they'll know its second hand and give you the old "We don't give warrentys on second hand goods, this voids the warrenty." speech, sorry to dent your hopes lou

x


thanks tomm x

so we are stuffed then? :?
banned#31
loupomm
thank you - is there a way i can find out if its been banned? we havnt had it online, second hand from ebay?


they will soon let you know
#32
loupomm;3093267
thanks tomm x

so we are stuffed then? :?

thing is, i tried to blag it and said i was at work and couldnt get the serial number, simply said "ring up when you're home" twice. Eventually gave it them (Because of past experience) got the speech above.
may be different now, this was about 2 months ago though

good luck hope you get it sorted.
banned#33
deathtrap3000
i say i think it means overheating
you say its a hardware problem
i say i didnt say it wasnt a hardware problem
you start goin apesh!t with the copy and paste
http://i221.photobucket.com/albums/dd57/martinhimself/Funny%20Pics/picard_finger.jpg


google is your friend mate try it sometime that way you wont look like ..... well i think you know the answer to that one.

giving out random info with no actual knowledge tut tut

and the silly pics make you look adolesent
#34
thank you all, what a nightmare!

just rang the ex, hes gonna take it at the weekend as he bought it, to try to sort it

just feel sorry for my son, it was a birthday present from june, but only got it a few weeks ago, waited all that time then this :-( poor fella
#35
Say it's RROD (three red lights) as this has a three year warranty. Say the screen started breaking up with little artefacts (graphic glitches) for a week then just went kaput and started flashing 3 red lights (what mine did).

Don't mention you got it of ebay unless asked specifically and try not to lie apart from the RROD. Give them the serial number (you may need to know the previous owners details to change ownership if he has had a previous problem and registered with MS).

The worst that will happen is that they catch you out and send the thing back.
#36
Ungreat;3093389
Say it's RROD (three red lights) as this has a three year warranty. Say the screen started breaking up with little artefacts (graphic glitches) for a week then just went kaput and started flashing 3 red lights (what mine did).

Don't mention you got it of ebay unless asked specifically and try not to lie apart from the RROD. Give them the serial number (you may need to know the previous owners details to change ownership if he has had a previous problem and registered with MS).

The worst that will happen is that they catch you out and send the thing back.

I believe they test all returns now mate.

I'm still trying to think how she can not say its 2nd hand.
#37
how long ago did your ex buy it????

the seller may offer to refund now its up $hits creek or open a paypal dispute for Item not as described if your within 45 days
#38
faevilangel
how long ago did your ex buy it????

the seller may offer to refund now its up $hits creek or open a paypal dispute for Item not as described if your within 45 days


never thought of that, will ask :thumbsup:
#39
remember you don't have to phone up to get an xbox repaired by microsoft. It can all be done online from the microsoft website.
as can registering the xbox which will then tell you online if it is still in warranty etc.

think its in the support bit under register and repair bit on xbox .com
#40
I had the same light come on mine, and I think it was the same error code too. Had to send it back to Microsoft and when it came back the report that they sent said the problem was with the motherboard.
Was never asked where I had bought the Xbox from, nor was I asked to provide a receipt. They just checked the serial number and said it would be sorted out for free.

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