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Xbox 360 Problem - Advice Please!

Sheep87 Avatar
6y, 5m agoPosted 6 years, 5 months ago
So my trusty 360 got RROD yesterday - turns on, 3 red lights, no display on TV. Its a 2006 model with no HDMI and non Jasper. My question is, is it worth sending back to Microsoft or buy an elite now, or wait a bit and get the new slim? Does it cost to send back to microsoft?

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Sheep87 Avatar
6y, 5m agoPosted 6 years, 5 months ago
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1 Like #1
Microsoft won´t fix it for free anymore as it´s older than 3 years.
And if you send it to them for a paid for repair you´re better off buying a new console as the repair isn´t cheap.
Sell it and buy a new one :-)
Whether you go with a Jasper or the new 360 S with Valhalla chip is up to.
Personally I´d go with the new 360 S. (I am selling our Jasper Elite to a family member and have preordered the 360 S)
#2
TanyaSpace
Microsoft won´t fix it for free anymore as it´s older than 3 years.
And if you send it to them for a paid for repair you´re better off buying a new console as the repair isn´t cheap.
Sell it and buy a new one :-)
Whether you go with a Jasper or the new 360 S with Valhalla chip is up to.
Personally I´d go with the new 360 S. (I am selling our Jasper Elite to a family member and have preordered the 360 S)


Ah OK, that kind of makes up my mind. Im probably gonna go for an elite. Is my old console actually worth anything?
#3
RLOD consoles used to sell for around 30 pounds on ebay.
Haven´t checked in a while though so you better have a look :-)
#4
Thanks, have repped for your help!
#5
Actually not entitely true. A lad in my office sent his 4 yr old xbox to MS and they sent him a new one as replacement without questioning it.

I was going to do this with one I had been given, but someone had already opened it up so the seals were broken.

Also I have no discovered that, other than attached some fans to the side of the xbox there is no way to fix the RROD permanently, best you can hope for is a week or 2
1 Like #6
They will fix it. Sent one back from early 2006 had a replacement sent out, and this was through the website.
#7
Adam2050
They will fix it. Sent one back from early 2006 had a replacement sent out, and this was through the website.


will they just send me an old one (ie non jasper and non hdmi?)
#8
Had the some dilema just last week. Been fine for 4 or so years and then the dreaded RROD. Weird though.... tried it 15 mins later and was working hassle free, has been ever since.

Im going to get the new 360 on day of release. Sell my wireless adaptor to cover part of the cost and keep the current as a "spare"
#9
Sheep87
will they just send me an old one (ie non jasper and non hdmi?)


Usually yeh but its a free box, then sell it and put it towards a new one.

If you go with them and upgrade to an elite they will likely send you any old console.

I personally would send it back get a replacement, and do as you wish.

Wouldn't upgrade as the elite is a big fuss about nothing unless you like black. I got one because it was cheap.
#10
Mine RROD'd a couple of months ago. I assumed it was out of warranty (over 3 years old) so ended up buying a £5 kit from eBay and fixing myself. Took a couple of hours but it's still going strong for now :)

I suppose what Adam is saying is worth a try at least - see if they repair/replace for free despite it being over 3 years old. Otherwise do what TanyaSpace says, sell it off on here or eBay, and then get the Slim model - if mine dies completely then that's what I'm going for
#11
theone
Had the some dilema just last week. Been fine for 4 or so years and then the dreaded RROD. Weird though.... tried it 15 mins later and was working hassle free, has been ever since.

Im going to get the new 360 on day of release. Sell my wireless adaptor to cover part of the cost and keep the current as a "spare"


Probably just overheated and then when you turned it off it sat back in its original position (graphics processor) As that is essentially what happens when you do the replacement X clamp.
#12
MrBrightside1987
Mine RROD'd a couple of months ago. I assumed it was out of warranty (over 3 years old) so ended up buying a £5 kit from eBay and fixing myself. Took a couple of hours but it's still going strong for now :)

I suppose what Adam is saying is worth a try at least - see if they repair/replace for free despite it being over 3 years old. Otherwise do what TanyaSpace says, sell it off on here or eBay, and then get the Slim model - if mine dies completely then that's what I'm going for


Yep its easy to do yourself. But I would try Microsoft first.

Xbox upgrades are a bit of con in the shape that there not that great unless you get one of the newer consoles which don't suffer from RROD. I would of looked at one of the new slims but put off by the enternal hard drive. Hope they don't do this on the next gen. Xbox plus was always the hard drive being portable.:)
#13
hmm ok, im probably gonna sell it as faulty and then get an elite, not bothered about the new slim.
#14
TanyaSpace
Microsoft won´t fix it for free anymore as it´s older than 3 years.
And if you send it to them for a paid for repair you´re better off buying a new console as the repair isn´t cheap.


Not true. Microsoft add an extra 3 years warranty for the RROD problem only, regardless of how old the console is.

I've had mine since day one, 2 years later got the RROD and they gave me 3 years warranty for this only. Not long ago my 360 died and as the extra warranty does not cover that because it is not the RROD I ended up getting a new Elite, right before they released the info about the new slim otherwise I would have probably waited for that.
I think it's best to either wait for the new slim model if you're interested or get a new Xbox, the Jasper chips failure rate are very low and so you won't be getting no problems with these plus they come on every new console.
If you cant wait or not in need of an upgrade just ring Microsoft up and tell them about your RROD, they arrange everything and doesn't cost a thing, all you have to do is put it in a box and they come collect it, you'll need to print off a shipping label for the box from their site though. I sent my old 360 in 3 times, quickest I got it back was 5 days and that was at Christmas time.
#15
Dr4gOns_FuRy
Not true. Microsoft add an extra 3 years warranty for the RROD problem only, regardless of how old the console is.

I've had mine since day one, 2 years later got the RROD and they gave me 3 years warranty for this only. Not long ago my 360 died and as the extra warranty does not cover that because it is not the RROD I ended up getting a new Elite, right before they released the info about the new slim otherwise I would have probably waited for that.
I think it's best to either wait for the new slim model if you're interested or get a new Xbox, the Jasper chips failure rate are very low and so you won't be getting no problems with these plus they come on every new console.
If you cant wait or not in need of an upgrade just ring Microsoft up and tell them about your RROD, they arrange everything and doesn't cost a thing, all you have to do is put it in a box and they come collect it, you'll need to print off a shipping label for the box from their site though. I sent my old 360 in 3 times, quickest I got it back was 5 days and that was at Christmas time.


It´s 3 years (for the 3 RLOD and E74 errors) from the day your purchased it if you have proof of purchase, otherwise they will go after the manufacturing date.
Once you send it in to get it fixed, they will extend your warranty by 3 months.
I´ve sent in 5 consoles over the last 3 years and that´s what Microsoft say.
Also have a friend who works for Microsoft and he confirmed the same.
If they fix it when it´s older than 3 years you were just lucky and someone who doesn´t care about their "rules" handled your request.
#16
TanyaSpace
It´s 3 years (for the 3 RLOD and E74 errors) from the day your purchased it if you have proof of purchase, otherwise they will go after the manufacturing date.
Once you send it in to get it fixed, they will extend your warranty by 3 months.
I´ve sent in 5 consoles over the last 3 years and that´s what Microsoft say.
Also have a friend who works for Microsoft and he confirmed the same.
If they fix it when it´s older than 3 years you were just lucky and someone who doesn´t care about their "rules" handled your request.


Huh I sent a console from 2006 last week.

It wasn't registered with Microsoft online, so they have no way of prooving that you didn't buy it last week 2 years ago or before that regardless.
#17
And you also have no proof that you bought it less than 3 years ago unless you have a receipt LOL
Guess going the "it was a gift" route is always a good thing to try.
Like I said, if they fixed a console older than 3 years for free you were lucky....
#18
TanyaSpace
It´s 3 years (for the 3 RLOD and E74 errors) from the day your purchased it if you have proof of purchase, otherwise they will go after the manufacturing date.
Once you send it in to get it fixed, they will extend your warranty by 3 months.
I´ve sent in 5 consoles over the last 3 years and that´s what Microsoft say.
Also have a friend who works for Microsoft and he confirmed the same.
If they fix it when it´s older than 3 years you were just lucky and someone who doesn´t care about their "rules" handled your request.


Well I guess that explains it, I got the RROD again and a disc tray problem after the original 3 years and they still fixed it for me free of charge. What I don't understand is you say that, and they tell me they've added 3 years on top for RROD problem? That is what they told me first time round, and others go by this aswell.
#19
TanyaSpace
And you also have no proof that you bought it less than 3 years ago unless you have a receipt LOL
Guess going the "it was a gift" route is always a good thing to try.
Like I said, if they fixed a console older than 3 years for free you were lucky....


Lucky 4 times?
Clutching at straws a little.
#20
Dr4gOns_FuRy if you check your account on xbox.com after they have repaired the console you will see an extra 3 months added on top of your original warranty. I asked about the 3 red lights warranty before too and was told that it still goes by when you bought the console.
Imagine if they really always topped up by 3 years after they repaired a console! Would cost them a fortune and you´d basically get unlimited warranty :-O
#21
TanyaSpace
Dr4gOns_FuRy if you check your account on xbox.com after they have repaired the console you will see an extra 3 months added on top of your original warranty. I asked about the 3 red lights warranty before too and was told that it still goes by when you bought the console.
Imagine if they really always topped up by 3 years after they repaired a console! Would cost them a fortune and you´d basically get unlimited warranty :-O


Are we getting mixed signals now. You on about the warranty after they repaired it once?

Because that is 3 months usually.
#22
Adam2050
Lucky 4 times?
Clutching at straws a little.


Nah not really. Their rules and what their employees actually do are two completely different things.
Same as they fix(ed) tons of modded consoles when they weren´t supposed to.
:-)
#23
TanyaSpace
Nah not really. Their rules and what their employees actually do are two completely different things.
Same as they fix(ed) tons of modded consoles when they weren´t supposed to.
:-)


Sorry Tanya but the website has nothing to do with employees, its an automated system? That's where I have done everyone.
#24
Really? Hmm I don´t know then.
Only can tell you stuff from my own and friends experience.
Glad you got yours fixed for free though even when they were completely out of warranty.
:-)
#25
TanyaSpace
Really? Hmm I don´t know then.
Only can tell you stuff from my own and friends experience.
Glad you got yours fixed for free though even when they were completely out of warranty.
:-)


They really haven't got a leg to stand on either way as its a problem that was inherient in the console since birth. Trading standards had a field day with them.
#26
TanyaSpace
Dr4gOns_FuRy if you check your account on xbox.com after they have repaired the console you will see an extra 3 months added on top of your original warranty. I asked about the 3 red lights warranty before too and was told that it still goes by when you bought the console.
Imagine if they really always topped up by 3 years after they repaired a console! Would cost them a fortune and you´d basically get unlimited warranty :-O


I always assumed that they would add the 3 years and will fix all RROD problems in this time, after that was up then you would have to pay. Plus the millions of people getting the RROD was Microsofts fault in the first place, that's why they started to add extra warranty for this problem.
#27
Dr4gOns_FuRy
I always assumed that they would add the 3 years and will fix all RROD problems in this time, after that was up then you would have to pay. Plus the millions of people getting the RROD was Microsofts fault in the first place, that's why they started to add extra warranty for this problem.


Yeah you get 3 years of course. But not an extra 3 years on top after every repair ;-)
And yes, it was their fault. That doesn´t mean they´d fix your 360 for the next 30 years for free though every time you get the 3 red lights LOL

I really hope the problem is solved with the 360 S....
#28
TanyaSpace
Yeah you get 3 years of course. But not an extra 3 years on top after every repair ;-)
And yes, it was their fault. That doesn´t mean they´d fix your 360 for the next 30 years for free though every time you get the 3 red lights LOL

I really hope the problem is solved with the 360 S....


Yeah this is what I meant, just for 3 years only and no more after that was up.
I thought they'd already solved the problem with the Jasper chip, well most of it since the failre rate is very low compared to previous chips. I think the new slim will completely wipe it out since it's designed in a different way to those consoles now, plus they knew the problem that was causing the consoles to RROD so they would of acted on that first with the new slim.
#29
Yeah we had a Jasper ever since the chipset came out first.
No problems with it.
:-)
Can´t wait to get my hands on the 360 S though....
#30
TanyaSpace
Yeah we had a Jasper ever since the chipset came out first.
No problems with it.
:-)
Can´t wait to get my hands on the 360 S though....


Looks like me, you and Adam have had different experiences with Microsoft so each have our own opinions on what the terms are with the RROD.

I got my new Elite with Jasper after my old console completely died, next day they release info about a new 360 slim :x but saying that, I don't really need a 250gb or wifi, 120gb is enough for me and I use ethernet to connect to Live since my Xbox is very close to the router.
#31
if I register my console for repair, how does that affect my resale?

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