After more than half a year of bad publicity and red-ringing Xbox 360s, Microsoft has again decided to expand their warranty coverage for the console. Now any customer who's console gets three flashing red lights will be covered by a three year warranty from the date of purchase. The warrant will cover both the repair and shipping costs.
Any customer who has previously paid for repairs for that error will be reimbursed. Much more importantly, Microsoft says they have tracked down the issues that have been causing the "unacceptable number of repairs" and have made improvements to the console. Why does this sound like deja vue.
REDMOND, Wash. -- July 5, 2007 --Microsoft Corp. today announced that it will expand its global Xbox 360 warranty coverage. Any Xbox 360 customer who experiences a general hardware failure indicated by three flashing red lights will now be covered by a three year warranty from date of purchase. All other existing Xbox 360 warranty policies remain in place.
As a result of what Microsoft views as an unacceptable number of repairs to Xbox 360 consoles, the company conducted extensive investigations into potential sources of general hardware failures. Having identified a number of factors which can cause general hardware failures indicated by three red flashing lights on the console, Microsoft has made improvements to the console and is enhancing its Xbox 360 warranty policy for existing and new customers.
Microsoft stands behind its products and is taking responsibility to repair or replace any Xbox 360 console that experiences the "three flashing red lights" error message within three years from time of purchase free of charge, including shipping costs. Microsoft will take a $1.05 billion to $1.15 billion pre-tax charge to earnings for the quarter ended June 30, 2007 for anticipated costs under its current and enhanced Xbox 360 policies.
"The majority of Xbox 360 owners are having a great experience with their console and have from day one. But, this problem has caused frustration for some of our customers and for that, we sincerely apologize," said Robbie Bach, president of Microsoft's Entertainment & Devices Division. "We value our community tremendously and look at this as an investment in our customer base. We look forward to great things to come."
For any customer who has previously paid for repair expenses related to the three flashing lights error message on the Xbox 360 console, Microsoft will retroactively reimburse them. Wow, didn't see that coming. Suddenly I love my 360 oh so much more.
Please note: The 3 year warranty is only applicable for 3RLOD, you won't get a new one if you kick it to death.
Edit: Major Nelson has put up a special podcast interview with Peter Moore about this new change. Its 8 minutes long, I'll give it a listen to see what the scouser says.http://www.majornelson.com/archive/2007/07/05/Show-_2300_233-The-one-with-Peter-Moore-on-the-Xbox-360-enhanced-warranty-.aspx
"Quite frankly, unacceptable" says Mr Baldy
"we've identified several factors that can cause general failure"
"oh sure, its a global issue....the warranty is truly global."
"Anyone who has paid for repairs will be reimbursed.....within 10-12 weeks"
"I'd like to apologise to anyone who was affected by this"