XBox 360 Warranty Extension - Announcement - HotUKDeals
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XBox 360 Warranty Extension - Announcement

Bookie Avatar
9y, 4m agoPosted 9 years, 4 months ago
Morning all,

I don't often venture round this part of the forum so hopefully I'm getting this right by posting it here. I just came accross this which is great news for all prospective and current 360 owners.

To our Xbox Community:

You've spoken, and we've heard you. Good service and a good customer experience are areas of the business that we care deeply about. And frankly, we've not been doing a good enough job.

Some of you have expressed frustration with the customer experiences you have had with Xbox 360; frustration with having to return your console for service after receiving the general hardware error message on the console.

The majority of customers who own Xbox 360 consoles have had a terrific experience from their first day, and continue to, day in and day out. But when anyone questions the reliability of our product, or our commitment to our customers, it's something I take very seriously.

We have been following this issue closely, and with on-going testing have identified several factors that can cause a general hardware failure indicated by three flashing red lights on the console. To address this issue, and as part of our ongoing work, we have already made certain improvements to the console.

We are also implementing some important policy changes intended to keep you in the game, worry-free.

As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge-including shipping-for three years from the console's purchase date. We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience.

If we have let any of you down in the experience you have had with your Xbox 360, we sincerely apologize. We are taking responsibility and are making these changes to ensure that every Xbox 360 owner continues to have a great experience.

This will take a few days to roll out globally, and I appreciate your continued patience as we launch this program. I've posted an FAQ that should address some additional questions, and we'll update it over the next few days.

I want to thank you, on behalf of all us at Microsoft, for your loyalty.

I think you'll agree this is great news for any 360 owners out there.

HTH :thumbsup:
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Bookie Avatar
9y, 4m agoPosted 9 years, 4 months ago
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#1
Thanks Bookie :)

Just saw this in BBC ..

http://news.bbc.co.uk/1/hi/business/6275728.stm
#2
oooh a bill of 1bn to cover warranties. thats gonna hit microsoft hard but at least they are helping out there customers.
#3
suppose I wasted my money buying an extended warrenty from Argos now. Still, at least its covered.
Anyone have problems with the memory card flappy cover coming off?
My little one (who also trashed my Quake 4 disc) has somehow removed the spring from it and unclipped it internally! (i'm blaming him anyway!!) I dont want to return the box as I have had no problems with it and dont want a refurb one that I dont know.
#4
really good news :thumbsup:
#5
m623d
suppose I wasted my money buying an extended warrenty from Argos now. Still, at least its covered.
Anyone have problems with the memory card flappy cover coming off?
My little one (who also trashed my Quake 4 disc) has somehow removed the spring from it and unclipped it internally! (i'm blaming him anyway!!) I dont want to return the box as I have had no problems with it and dont want a refurb one that I dont know.



could you not buy a new faceplate?
[mod]#6
Good news...........thanks for the heads up bookie. :)
#7
excelllleeeeent :)
banned#8
#9
thats excelent...im buying one tomorrow so this is brill news..thanks
#10
oooh a bill of 1bn to cover warranties

Now you know why Vista costs so much!
#11
good news, i opted for the 2 years extra option whic came on a leaflet in the box so i guess ill have 5 years??? (yeah right they wont like that idea.)
#12
well as for microsoft footing a 1bn bil good i say!!! well at least they are now doing the right thing and in response, to my post above i went on [url]www.xbox.co.uk[/url] and found this
xpanded Xbox 360 Warranty Coverage FAQ

Q: What are you rolling out that is new?
A: While we maintain our one-year console warranty (two years in some countries), Microsoft is extending the terms of its Xbox 360 warranty to three years for certain general hardware failures which are indicated by three flashing red lights on the console. This will apply to new and existing customers and we will retroactively pay back the out-of-warranty repair costs paid by customers for console problems indicated by the three flashing red lights.

Q: How does this warranty differ from your existing warranty?
A: Currently, any Xbox 360 is covered by a one year manufacturer’s warranty (two years in some parts of the world). If the console is out of warranty, there is a charge to have it repaired. It then comes with an additional one year repair warranty. With these changes, there is effectively a three year warranty with no charge for repair for general hardware failures indicated by the three flashing red lights error code which displays on the console.

Q: Is this effective worldwide?
A: Yes, these policies are global. The new policies are now being instituted in our customer service centers around the world, which may take a few days to fully implement.

Q: When does the policy change go into effect?
A: These new policies are now being instituted in our customer service centers around the world, which may take a few days to fully implement. They will apply to new and existing customers. For the latest information, customers should visit Xbox.com.

Q: Is there any health or safety issue at play here?
A: This is in no way related to any sort of product safety issue.

Q: Do I get a refund?
A: Yes, we will reimburse any customer who was out of warranty and paid for repairs due issues indicated by the three flashing red lights error message. Customer should expect to receive a check in 10-12 weeks.

Q: How does this affect my extended warranty bought from my retailer?
A: You’re still covered under your existing warranty for issues outside the scope of this specific three-year warranty.


Q: Have you identified a root cause that can lead to failure?
A: There is not a single issue that we can point to as being a problem. We test the product extensively, including accelerated life testing, but the nature of the console itself is very complex, as it’s a consumer electronic product that contains more than 1,700 different components and 500 million transistors.

There are a variety of scenarios that can cause a general hardware failure. Only the indicator (the three flashing red lights) is always the same.

Q: Who do I contact with further questions?
A: Please use our contacts page to get in touch with the Xbox Customer Service team in your region.

this helped me so thought it might help others
#13
Watchdog to thank again?
#14
Absolutely brilliant news !

I cant believe microsoft have done this, well done them i say...
#15
AvengingLiam
and 500 million transistors.



wow thats alot in one box lol:whistling:
#16
thats is amazing!

clearly now its the console to buy!

you can buy it brand new for £225 and now with 3 years warranty, i think the PS3 may feel this lol.:)
#17
What happens if the console is 2nd hand (with receipt)?
#18
desdes
What happens if the console is 2nd hand (with receipt)?


Doesnt matter, the receipt never has the owners name on it does it! lol

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