Hi, I bought the kids an xbox 360 pro for christmas. We've tried it a few times, but during game play or on the opening menu, the console looses connection with the wireless controller. I press sync on the controller and then on the console, both lights will flash and go around, but it doesn't find the controller. I have changed the batteries (even though they are brand new), tried different wireless controllers (bought 2 extras). They may connect briefly but then the console says we've lost connection. When the console is turned off, the handset goes off.
I haven't connected it to the internet yet, just trying to get it to work. The kids are really upset with me. I've tried the online support trouble shooting, but it still keeps happening.
If it is a game only issue, why doesn't it work on the menu screen, when you go back?
PLEASE HELP, I'M CONFUSED.