I bought an online 12 month xbox live sub from instantlivecards.com on friday,they sent a code to me but it had been used already.
I contacted them via there support ticket scheme and they said contact microsoft, however as i had paid via paypal i logged a complaint with them.
The seller once again contacted me through the paypal resolution centre and said contact microsoft. So i tried to claim my £26.99 through paypal.
Paypal closed the case in the sellers favor so i rang them to complain. Paypal say that in the terms and conditions it states that buyer protection through paypal only counts on purchases made on ebay and never for any digitaly downloaded codes etc even if bought on ebay.
I then contacted microsoft and was asked to send them an email with the scaned card i was sent by instantlivecards.com and also the paypal payment conformation.
Microsoft have contacted me this morning and confirmed that the code has previously been used but they can not do anything about it as the code was bought from an unautorised dealer.
I asked microsoft to cancel the code and re-issue it to me,but they refused saying it was origonaly bought via an autorised retailer and could not be canceled.
What do i do now?
DO NoT USE instantlivecards.com they sometimes send used codes
ONLY feel safe using paypal for buying on ebay and not downloadable codes or content, Basicaly you may as well pay via paypal gift.
Subject: SRX1114038414ID - Xbox Customer Support
Thank you for contacting Xbox Customer Support.
As per our telephone conversation today, we regret to inform you that the pre paid codes which were purchased by you from an online retailer have already been consumed by some other person.
You are requested to contact the online retailer in this regard, since Microsoft cannot assist you any further in this matter.
(Please DO NOT reply to this e-mail as it is sent from an un-monitored address.)http://www.xbox.com/support
0800 587 1102
or +44 20 7365 9792 from a mobile phone
Hearing Impaired (TTY device):
0800 587 1103
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