XBOX Live Credit Card Help........Sorted, thankyou - HotUKDeals
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XBOX Live Credit Card Help........Sorted, thankyou

bitseylango Avatar
5y, 5m agoPosted 5 years, 5 months ago
Can anyone tell me the process of how to cancel a credit card/automatic renewal on Xbox live?
ie
1. Telephone number
2. What info we need at hand when talking to operator etc...

We went for the 3 months live plus extra microsoft points at a reduced price via the dashboard a little while ago, and stupidly did not expect our son to yet again, rack up ££££'s worth of bills, apparently buying maps?!??? and stuff on fifa ??!!
We dont need a lecture please, he will be suitably chastised and so will we, jus any help to cancel this, thanks in advance :O)
bitseylango Avatar
5y, 5m agoPosted 5 years, 5 months ago
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1 Like #1
0800 587 1102


email on ya account

Edited By: dontasciime on Jun 16, 2011 19:54
#2
dontasciime
0800 587 1102


email on ya account


thanks for that info, never again will we use a credit card!!
1 Like #4


You would think so.... but not usually e.g before last update, you could not remove it[auto renewal] in the UK without telephoning them. The latest dash update gave you the remove option, they also now allow you to use paypal . So I switched mine over to paypal hoping to be able to remove my cc but I Cannot remove mine as it says there is a payment pending on it before and after selecting paypal as payment option.

apart from the service is also unavailable at present






Edited By: dontasciime on Jun 16, 2011 20:07: a
#5
OH is on the phone at the moment........fingers crossed :)
#6
Microsoft XBOX 0870 444 8664

020 7365 9792

0800 5871102 Customer Suppor

Edited By: Adam2050 on Jun 16, 2011 20:02
banned#7
poor parenting
#8
we have cancelled the card, which immediately cancels his xbox live but they are sending a credit voucher to us for the remaining months left on Live, part of his punishment he will be without it until we decide to use the voucher and connect him again.
#9
vlj
poor parenting

agreed
#10
vlj
poor parenting


bitseylango

agreed



What's your punishment?
#11
thesaint
vlj
poor parenting


bitseylango

agreed



What's your punishment?


being £92 lighter :(

Edited By: bitseylango on Jun 16, 2011 20:19
#12
Can't remove cc, just spend 10 minutes with the idiots on the phone, trying to sell me more discounted points and crap every time I asked for the renewal to removed. Just got sharp with the guy and told him to remove the renewal and give me a reference number, then he still tried to be funny with me. Idiot.
#13
Adam2050
Can't remove cc, just spend 10 minutes with the idiots on the phone, trying to sell me more discounted points and crap every time I asked for the renewal to removed. Just got sharp with the guy and told him to remove the renewal and give me a reference number, then he still tried to be funny with me. Idiot.


I am not an idiot :p
#14
OH has literally just got off the phone with CS ( thankyou for the 0800 number) and the bloke couldnt have been nicer.
#15
Adam2050
Can't remove cc, just spend 10 minutes with the idiots on the phone, trying to sell me more discounted points and crap every time I asked for the renewal to removed. Just got sharp with the guy and told him to remove the renewal and give me a reference number, then he still tried to be funny with me. Idiot.

they are doing their job......would you be an idiot for doing your job
#16
strike
Adam2050
Can't remove cc, just spend 10 minutes with the idiots on the phone, trying to sell me more discounted points and crap every time I asked for the renewal to removed. Just got sharp with the guy and told him to remove the renewal and give me a reference number, then he still tried to be funny with me. Idiot.

they are doing their job......would you be an idiot for doing your job


Obviously you weren't able to hear the conversation. Guy first told me I couldn't cancel the subscription when it was active, and that I would have to wait till May to cancel it, then told me I could when I got shirty about it.
#17
bitseylango


being £92 lighter :(


First time I have heard a woman complain about losing 92 pounds.
#18
thesaint
bitseylango


being £92 lighter :(


First time I have heard a woman complain about losing 92 pounds.


if only.................
#19
Adam2050
strike
Adam2050
Can't remove cc, just spend 10 minutes with the idiots on the phone, trying to sell me more discounted points and crap every time I asked for the renewal to removed. Just got sharp with the guy and told him to remove the renewal and give me a reference number, then he still tried to be funny with me. Idiot.

they are doing their job......would you be an idiot for doing your job


Obviously you weren't able to hear the conversation. Guy first told me I couldn't cancel the subscription when it was active, and that I would have to wait till May to cancel it, then told me I could when I got shirty about it.

whooooaaaa, you had an argument today or something?
#20
bitseylango
thesaint
bitseylango


being £92 lighter :(


First time I have heard a woman complain about losing 92 pounds.


if only.................


Bitseylango did they remove you card then? Did you have to cancel the subscription?
#21
Adam2050
bitseylango
thesaint
bitseylango


being £92 lighter :(


First time I have heard a woman complain about losing 92 pounds.


if only.................


Bitseylango did they remove you card then? Did you have to cancel the subscription?


yes they did, but it did cancel the subscription too so they are going to email me a code to reinstate the remainder of the membership. It will take about a week to come through so that will be part of sons punishment to be without his precious Live!
1 Like #22
The only way I could cancel mine was changing my card details (luckily my old card expired). Every time I phoned up to cancel they put me through to India and (after 30 mins+) told me that they would cancel yet it never actually did.

Glad you got it sorted though OP.
#23
bitseylango
Adam2050
bitseylango
thesaint
bitseylango


being £92 lighter :(


First time I have heard a woman complain about losing 92 pounds.


if only.................


Bitseylango did they remove you card then? Did you have to cancel the subscription?


yes they did, but it did cancel the subscription too so they are going to email me a code to reinstate the remainder of the membership. It will take about a week to come through so that will be part of sons punishment to be without his precious Live!


See another lie I was fed. Told I couldn't remove my card as there was an active subscription. I told him to cancel it and leave the reminder time. He said he couldn't do this as the payment would be there to take. I told him it was already taken, same with most of the customer service in this country poorly trained. Should of told him I'm in capable of spending millions of pounds on points. Was not offered the same service. Poor.

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