Xbox live problems can anyone help - HotUKDeals
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Xbox live problems can anyone help

patchy987 Avatar
7y, 11m agoPosted 7 years, 11 months ago
ok so hubby has had live for ages and was able to use it fine until the new dashboard was downloaded, now he cannot talk to certain friends and can only play certain games online.

anyone have any idea what he can do to rectify it

thanks
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patchy987 Avatar
7y, 11m agoPosted 7 years, 11 months ago
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#1
Do a network test and see if his NAT is open
#2
if its not goto your router and enable UPNP
#3
all that is fine, i forgot to mention the wii and the ps3 can play online without problems
#4
Try clearing the cache, also try restarting the router
#5
not sure how to clear the cache ??

router has been reset a number of times but doesnt make a difference
1 Like #6
this is for the old style dashboard, but i belive it can still be done with the nxe update.

* Go to the Xbox Dashboard, select the System Blade, and select Memory.
* Highlight the HD symbol and press Y.
* Press X, X, Left Bumper, Right Bumper, X, X.
#7
thanks, i have done that and will get him to try and connect tomorrow as none of his mates are online to try at moment
#8
patchy987
thanks, i have done that and will get him to try and connect tomorrow as none of his mates are online to try at moment


Cool, if this fails, manualy assign the xbox an ip address, and make sure its out of the NAT on th router. IF this also fails id surgest giving MS a call to see if they can trouble shoot the problem
1 Like #9
Just a quick one, is his date of birth set ok on his msn linked account, if it set under 16 it blocks you from using voice, you can only listen :thumbsup:
#10
esq3585
Just a quick one, is his date of birth set ok on his msn linked account, if it set under 16 it blocks you from using voice, you can only listen :thumbsup:


Married at 16? :?
#11
I have had no end of probs with the new dashboard! Games keep freezing as well. :(
#12
Tanchi
Married at 16? :?


Legally you can be married at 16 :thumbsup:
Was saying just in case he had mistyped his dob in msn lol :thumbsup:
#13
amcol
I have had no end of probs with the new dashboard! Games keep freezing as well. :(


Your Box is on its way out :(

I had the exact same problem with mine in early december after the Nxe update went online at live with serial no and they send you an email with address label to ship it off then you get an email saying its left the repair station (New Motherboard) in my case

Not to worry if its still in the 3 year warranty period it only takes a week to send it of to Frankfurt Xbox repair center and receive it back

P.S. if you decide on this route strip the xbox of everything MMu, Hard drive etc and just send the box

Regards
#14
its all sorted now, thanks all. had to do the reset and sorted some of the problems and then updated his dob and now its all sorted.

thanks
#15
Aardie
Your Box is on its way out :(

I had the exact same problem with mine in early december after the Nxe update went online at live with serial no and they send you an email with address label to ship it off then you get an email saying its left the repair station (New Motherboard) in my case

Not to worry if its still in the 3 year warranty period it only takes a week to send it of to Frankfurt Xbox repair center and receive it back

P.S. if you decide on this route strip the xbox of everything MMu, Hard drive etc and just send the box

Regards


1 YR WARRANTY Only 3YR with 3 RED RINGS

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