So i understand this is a common problem with Microsoft, i rang up about 4 days ago asking for my annual membership payment to be cancelled and my card details removed from my account.
He did this over the phone as told me the card details would be removed within 24hours even gave me a reference number, i checked my account it said automatic renewal was off but card details were still there.
Having checked today my account now states automatic renewal is on and my card details are still on my account.
Given my card is out of date why have Microsoft not removed it as asked
So whats the best course of action with Microsoft on this?