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Xbox one help! Won't install game

parisp Avatar
2y, 2w agoPosted 2 years, 2 weeks ago
We just got cod advanced warfare. Tried install. When I click install disc nothing happens at all. Quick google search tells me to eject disc disconnect from internet reset and switch back on put disc back try install then reconnect to internet. Problem is I have to sign back in to xbox live before I can attempt to install so I have to connect. But it still doesn't work.

Note others found it stalls at 0% we cannot get to that stage it simply just clicks install disc and nothing happens

I'm on my phone if there are any spelling errors and I've tried to write this as short as poss. Thanks xx

PLEASE NOTE. I know this is a common problem but I don't even get to the 0% stage it's not in my game or apps because it simply doesn't do anything at all when I click install disc it doesn't stall it just doesn't Do ANYTHING
parisp Avatar
2y, 2w agoPosted 2 years, 2 weeks ago
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#1
it might be downloading a patch before it installs, click install go make a brew then come back to see if its done.

also you can go into "my games and apps" and it might say something in the queue
#2
StevenBrown
it might be downloading a patch before it installs, click install go make a brew then come back to see if its done.

also you can go into "my games and apps" and it might say something in the queue

Nope that's what we thought but it won't even begin the install process that's why we did the disconnect and reset incase it was downloading a patch. There's nothing in my games and apps. I'm fuming here grrrrr
#3
StevenBrown
it might be downloading a patch before it installs, click install go make a brew then come back to see if its done.

also you can go into "my games and apps" and it might say something in the queue

If only a standard install of a game were as quick as making a brew lol! I wanted to be a good girlfriend tonight and install it before he got home from work :3
#4
I really don't think its worth fuming over, when you put the disc in did it ask you if you wanted to download a patch?
#5
StevenBrown
I really don't think its worth fuming over, when you put the disc in did it ask you if you wanted to download a patch?

No we don't get that far I click install disc and nothing happens. I click again nothing happens. I've given up?
1 Like #6
Did you put the disk in the right way round?
#7
I found this online give it a try

If you have this known issue, try the following:

1. Remove the Call of Duty: Advanced Warfare disc from your Xbox One.
2. Go to My Games, press the Menu button, and then uninstall Call of Duty: Advanced Warfare.
3. Place the Call of Duty: Advanced Warfare disc back in your Xbox One.
4. Try to begin the game, and if it asks you to update, say no. Your game should begin installing.
5. After the install has completed, boot up the game and install the update.
#8
I would advise you to get a ps4..... ;)
#9
StevenBrown
I found this online give it a try

If you have this known issue, try the following:

1. Remove the Call of Duty: Advanced Warfare disc from your Xbox One.
2. Go to My Games, press the Menu button, and then uninstall Call of Duty: Advanced Warfare.
3. Place the Call of Duty: Advanced Warfare disc back in your Xbox One.
4. Try to begin the game, and if it asks you to update, say no. Your game should begin installing.
5. After the install has completed, boot up the game and install the update.

Yep seen this myself. But the game isn't in my games because it won't attempt to install x
#10
TheBoss96
I would advise you to get a ps4..... ;)

I knew someone would say this. I will remain calm arghhhhhhh :p x
#11
StevenBrown
I found this online give it a try

If you have this known issue, try the following:

1. Remove the Call of Duty: Advanced Warfare disc from your Xbox One.
2. Go to My Games, press the Menu button, and then uninstall Call of Duty: Advanced Warfare.
3. Place the Call of Duty: Advanced Warfare disc back in your Xbox One.
4. Try to begin the game, and if it asks you to update, say no. Your game should begin installing.
5. After the install has completed, boot up the game and install the update.

Thankyou for your help btw I really appreciate it xx
3 Likes #12
TheBoss96
I would advise you to get a ps4..... ;)
http://media.giphy.com/media/89U4ODjFSNdV6/giphy.gif
I wonder if people get as bored of this reply on every xbox or ps thread as I do

Edited By: StevenBrown on Jan 06, 2015 17:05
#13
parisp
TheBoss96
I would advise you to get a ps4..... ;)

I knew someone would say this. I will remain calm arghhhhhhh :p x



haha :p
1 Like #14
try hold down the power button down for 10 seconds until it hard resets and then try again
#15
StevenBrown
TheBoss96
I would advise you to get a ps4..... ;)
http://media.giphy.com/media/89U4ODjFSNdV6/giphy.gif
I wonder if people get as bored of this reply on every xbox or ps thread as I do


Haha yeah, I did it for a joke! :p. And to be honest xbox one, is fine in its own right! That's coming from a Sony fan
:)
#16
Some actual advice, may sound silly but do you have enough memory left on your xbox?
#17
StevenBrown
try hold down the power button down for 10 seconds until it hard resets and then try again

I've given up for now. My son wants to play minecraft. I don't have a voice in this house haha. I will let you know later if it works when I try reset it. Thankyou Steven xx
#18
TheBoss96
Some actual advice, may sound silly but do you have enough memory left on your xbox?

I'm not sure actually. Should do it's only a few months old and he probably only has 8 games installed. I'll check that too! X
#19
Hi. I am an Xbox Community Ambassador, so can offer some assistance in this.

The first thing I would like you to try is a power cycle. To do this, please ensure your console is turned on and then hold down the power button on the console for 10 seconds. Wait for the console to power off and then wait 30 seconds. Disconnect the power cable then wait a further 30 seconds. Then plug it back in and restart your console. Try to install your game again.

If that doesn't work, then please go to your Settings>Network>"Go Offline". Then do the power cycle again (as above) and install your disk again. This will prevent your console from wanting to do an update, so will install straight of the disk.

Let me know if you still have trouble.

Eden0032

(Sorry if there's any typos. I'm on my phone typing this!)
#20
Eden0032
Hi. I am an Xbox Community Ambassador, so can offer some assistance in this.

The first thing I would like you to try is a power cycle. To do this, please ensure your console is turned on and then hold down the power button on the console for 10 seconds. Wait for the console to power off and then wait 30 seconds. Disconnect the power cable then wait a further 30 seconds. Then plug it back in and restart your console. Try to install your game again.

If that doesn't work, then please go to your Settings>Network>"Go Offline". Then do the power cycle again (as above) and install your disk again. This will prevent your console from wanting to do an update, so will install straight of the disk.

Let me know if you still have trouble.

Eden0032

(Sorry if there's any typos. I'm on my phone typing this!)

Many thanks for your help. I have tried both methods as the first didn't work went offline and did the second and still no joy.
#21
Eden0032
Hi. I am an Xbox Community Ambassador, so can offer some assistance in this.

The first thing I would like you to try is a power cycle. To do this, please ensure your console is turned on and then hold down the power button on the console for 10 seconds. Wait for the console to power off and then wait 30 seconds. Disconnect the power cable then wait a further 30 seconds. Then plug it back in and restart your console. Try to install your game again.

If that doesn't work, then please go to your Settings>Network>"Go Offline". Then do the power cycle again (as above) and install your disk again. This will prevent your console from wanting to do an update, so will install straight of the disk.

Let me know if you still have trouble.

Eden0032

(Sorry if there's any typos. I'm on my phone typing this!)

I press install disc. It makes that xbox sound and then nothing. I press it again and nothing
#22
parisp
Eden0032
Hi. I am an Xbox Community Ambassador, so can offer some assistance in this.

The first thing I would like you to try is a power cycle. To do this, please ensure your console is turned on and then hold down the power button on the console for 10 seconds. Wait for the console to power off and then wait 30 seconds. Disconnect the power cable then wait a further 30 seconds. Then plug it back in and restart your console. Try to install your game again.

If that doesn't work, then please go to your Settings>Network>"Go Offline". Then do the power cycle again (as above) and install your disk again. This will prevent your console from wanting to do an update, so will install straight of the disk.

Let me know if you still have trouble.

Eden0032

(Sorry if there's any typos. I'm on my phone typing this!)

I press install disc. It makes that xbox sound and then nothing. I press it again and nothing

Okay, not to worry.

Can I please ask that you follow the steps on this webpage in order: http://support.xbox.com/en-GB/xbox-one/system/game-installation-process-stops.

That should work, but if it doesn't, just let me know!

Eden0032
#23
I feel your pain,It took me 4 days to download the digital version (my internet is fine so that wasn't the problem)......., plus now my daughter must download it digitally as we gameshare, I just don't have the will to attempt it. Sorry I don't have any actual advice, just sympathy.
#24
Have you tried installing another game you have not installed yet since this happened and don't take this the wrong way but have you made sure its an xbox one version disc and not 360 one.

If the above link posted by eden0032 gives you a runtime error click this



Edited By: dontasciime on Jan 06, 2015 19:33: d
#25
dontasciime
Have you tried installing another game you have not installed yet since this happened and don't take this the wrong way but have you made sure its an xbox one version disc and not 360 one.

If the above link posted by eden0032 gives you a runtime error click this




I already tried that before I came on here. I don't know what else to do now as no solution is working but Thankyou to everyone for trying to help x
#26
Xbox one is incredibly slow at installing games.
It may actually be installing but very slowly hence the percentage not moving. Be prepared to wait at least a few hours.
#27
subway
Xbox one is incredibly slow at installing games.
It may actually be installing but very slowly hence the percentage not moving. Be prepared to wait at least a few hours.
Apparently if you disconnect from the internet before installing its quicker
#28
I wish I could show a video of what's happening. It isn't even installing at all. Not even saying 0%. Imagine pressing send on a text and the send button isn't sending. That's the only way to explain. I'm pressing install disc and the button is clicking but it doesn't do anything. It doesn't attempt to even install it just does nothing. I know about disconnecting from internet etc to stop any other install but it's not even attempting to install. It won't do anything. I'm **** off
#29
parisp
I wish I could show a video of what's happening. It isn't even installing at all. Not even saying 0%. Imagine pressing send on a text and the send button isn't sending. That's the only way to explain. I'm pressing install disc and the button is clicking but it doesn't do anything. It doesn't attempt to even install it just does nothing. I know about disconnecting from internet etc to stop any other install but it's not even attempting to install. It won't do anything. I'm **** off

You can send texts from your Xbox One ???








;)
#30
Make sure your xbox one is set to energy saving mode (eg the one where it takes about 45 seconds to power on (shows logo) then keep the power button in for just a little over 10 seconds once it powers off (remove lan cable/ network cable or disable wireless ). Then Unplug it from wall for half a minute then plug back in and try again.

Edited By: dontasciime on Jan 06, 2015 23:59
#31
Perhaps this video (or its comments) might help...
http://www.youtube.com/watch?v=nTJFk1lRhWs

One of the comments... "Have you went to your installed games and deleted your partially installed game? If you cancel a download, you still have a half-downloaded product that won't forget things"
#32
[email protected]
Perhaps this video (or its comments) might help...
http://www.youtube.com/watch?v=nTJFk1lRhWs

One of the comments... "Have you went to your installed games and deleted your partially installed game? If you cancel a download, you still have a half-downloaded product that won't forget things"


There is also this scenario when messing on with installing games whereby xb1 gets confused and downloads the game data from the server(not the update file) instead of installing from disc so if for example you've got really slow internet at say a 2Mbps connection where you only get 284k a second you 'll be waiting a long time for it to register 1% eg 389 meg .

I've had this happen with black flag . I let it go all the way to end to see if it also gave license for digital (but it didn't it still required the disc)
#33
I had the exact same problem with that game and it's definitely to do with the internet.
make sure you unplug your Ethernet cable or disconnect from the Wi-Fi and uninstall anything to do with cod that may have been installed and restart.
then when it comes back on make sure your internet is still off and put the disc in and once installed connect your internet back.
you can install games without the internet connected also
#34
Working now. Didn't do anything I just gave up completely. Tonight my partner thought he would go up armed with all this info and low and behold he presses install and it just installed.

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