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Xbox one help please

mamof3 Avatar
1y, 9m agoPosted 1 year, 9 months ago
So bought my son an xbox one and we can't transfer his live over from xbox.
He can't remember his xbox email/password.

I am getting all confused wi his gmail and Microsoft account myself.
Can anyone tell me what I need to do thanks :)
Much appreicated.
My husband had to set him up a new profile on xbox one today so that means his live won't transfer over :(
mamof3 Avatar
1y, 9m agoPosted 1 year, 9 months ago

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Try this link, it may help you if you can remember some of your info.

Password Reset Microsoft
I have tried but doesn't work :(
You need to reset the hotmail/outlook account password, that's as much help as I can offer... Hopefully he set up security questions etc? Maybe even a backup email address to send the password reset link to?

If not, I would have suggested resetting the password through his Xbox 360 since that's already logged in, however I suspect you would need to enter the current password before it would allow you to reset...
contact microsoft live chat does he rememeber his gamer tag

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