I have just submitted this letter to Microsoft, anyone else that have had any success with complaints due to receiving shoddy refurbished replacements?
Microsoft Wireless Wheel Retrofit. Cosmetically inferior replacement received.
A few weeks ago I requested for my Microsoft Wireless Wheel to be retrofitted due to a fault in your original design. The wheel in question had a serial number of xxxxxxxxxx, and was one of the batches of wheels that required this procedure.
After shipping this for retrofitting, I have today received not my original wheel retrofitted, but a replacement wheel with serial number xxxxxxxxxx. This wheel is cosmetically scratched whereas my original wheel wasn't.
I do not expect to purchase a product that has flawed hardware design and questionnable safety standards, to then have to send it off for retrofitting with a component, only to get back in return another refurbished unit of lesser cosmetic quality.
I question the competence of Microsoft both from a consumer hardware perspective (high number of faults with the Xbox 360, safety design flaw with the Microsoft Wireless Steering wheel) as well as a customer service perspective (shoddy replacements, instead of original unit repaired)
I am extremely unhappy with your company's product reliability and have reservations with buying futue Microsoft Xbox hardware. I am specifically unhappy wih the "repair" procedure being given a cosmetically inferior replacement.
I then would like to ask how you intend to resolve the issue? I am unhappy iwh the quality of replacement given to myself, and at the same time do not want to have to go through another few weeks of being without the wheel again by shipping it off to the repair centre in Germany, only to have the "gamble" of receiving another replacement wheel that is cosmetically scratched.
Anyone else have any problems with repair service from Microsoft, I am not being fussy the scratch is a deep gouge in a visible place on the unit. Anyone else complained about receiving a "refurbished" unit and had a new replacement sent out?