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yet another ebay problem, can someone please help me

£0.00 @ eBay
i bought a couple of things on scambay and they arrived now , both sellers have way over charged me on the shipping , the first is from the USA on the box it says $7.00 and i paid $37.00 awaiting rep… Read More
vinylandtrinkets Avatar
8y, 7m agoPosted 8 years, 7 months ago
i bought a couple of things on scambay and they arrived now , both sellers have way over charged me on the shipping , the first is from the USA on the box it says $7.00 and i paid $37.00 awaiting reply from seller, the second was in the UK on the box is £2.66 and i paid £7.50
is there anyway i can get the over charged postage back? I cant believe i was stupid enough to fall for the postage scam,
I sell on ebay but never over charge more then 50p on my postage charges,
any help would be great guys, rep left for all
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vinylandtrinkets Avatar
8y, 7m agoPosted 8 years, 7 months ago
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#1
you cant get them back as you have agreed to pay those costs. you can leave negative feedback but you wouldprobably get the same back.
#2
it seems the seller is doing all he can
#3
That is the postage costs, that does not take into account the packaging, time to post etc.
#4
thesaint
That is the postage costs, that does not take into account the packaging, time to post etc.


yeah the person still had to pay for the packaging and the time it took to wrap it and get to the post office
#5
Sheep87
you cant get them back as you have agreed to pay those costs. you can leave negative feedback but you wouldprobably get the same back.


Sellers can't neg buyers now. he can leave a neg without a problem.
#6
ChipSticks
Sellers can't neg buyers now. he can leave a neg without a problem.


oh really? thats interesting. I learned something today!:-D
1 Like #7
Sheep87
you cant get them back as you have agreed to pay those costs. you can leave negative feedback but you wouldprobably get the same back.


Sellers can no longer leave negative feedback on ebay...

Sometimes sellers start the item off low, but put the postage up to a minimum they'd accept for the item as a whole. It's called Fee Avoidance, as they only pay Final Value Fees on the amount it sells for, not including the postage. But lots of them do it....

You just need to factor in the postage cost, and not worry about how much it actually cost them to send it.
#8
Sellers can't leave neg rep!
#9
Yeah, realistically you should have seen that at the point of purchase and thats the way they will see it, and eBay. I cant think of the rules post purchase that deal with over-priced postage charges. Best thing to do is air your grievance in negging them on feedback.
#10
I sounds like the seller is being pretty reasonable and willing to make a compromise somewhere along the line. It also appears that you have other issues than just the postage costs. If you are that unhappy I suggest you take them up on their offer for a full refund. Deal done!
#11
I would say that charging £7.50 postage for something that actually cost £2.66 is excessive. I think the acceptable limit for p+p would have been £5, which takes into account everything.
Did the seller send by the method aggreed ie 1st class etc?
#12
Sorry to sound harsh but you knew the postage price before you bid. You knew the total amount to pay and were obviously happy with that. Sometimes packing is recycled - sometimes it has to be new. Does the seller need to work out individual costs or can they sometimes blanket charge - swings and roundabouts. I dont think you would have said much if youd paid less than it actually cost the seller to send it. If you were happy with the overall cost of the item then just be happy you paid a total amount that was reasonable.
#13
Aquatic
Sorry to sound harsh but you knew the postage price before you bid.


I hate this argument, its not always clear how much an item will cost to post. maybe when he bid he actually thought the item would cost nearer to what he paid, not a third of the price
#14
vinylandtrinkets
this is the email from the UK seller
Dear vinylandtrinkets2005,

Hi, I trust that your items reached you in good condition and fast.
I do not have a postal pick up service or franking machine, Due to my rural position i have to have the parcells driven into the nearest post office which is a 25 mile drive each way.
I unfortunatly can no longer drive as i had my arm amputated a few months ago in an accident, so i have to take into account petrol and a few pounds to give to my friend for taking my parcells to town.
I have not been trading as a shop for long and am learning all the time but these are the reasons.
I just have to make sure that i cover my over heads.
Rich.

sounds genuine, but he could always be lying?


what can i say???
1 Like #15
jellybaby22
I would be asking for proof.....:p


whats the postage on an arm....
#16
vinylandtrinkets:
this is the email from the UK seller
Dear vinylandtrinkets2005,

Hi, I trust that your items reached you in good condition and fast.
I do not have a postal pick up service or franking machine, Due to my rural position i have to have the parcells driven into the nearest post office which is a 25 mile drive each way.
I unfortunatly can no longer drive as i had my arm amputated a few months ago in an accident, so i have to take into account petrol and a few pounds to give to my friend for taking my parcells to town.
I have not been trading as a shop for long and am learning all the time but these are the reasons.
I just have to make sure that i cover my over heads.
Rich.


what can i say???


Sounds like Farmer Bawl Ox to me.....
1 Like #17
In my opinion if you don't receive a partial refund for postage, both sellers deserve a neutral, not a neg. You were aware of the postage before you bid, but my guess is you thought postage would actually be costing nearer to the price charged.
#18
sounds like jackanory to me
[mod]#19
You agreed to the postage when you bought the items. As long as they were sent by the methods they stated then there is no iproblem.

Many sellers try to get the cost of their fees back etc in their P&P. I'm not saying it's right for them to do that but to complain after you have agreed to the charge is just tight and petty.
#20
Sheep87
whats the postage on an arm....


Dunno but its nice of his friend to give him a hand! :whistling:
#21
P&P is meant to cover just that, postage and packing. I once challenged a seller selling a strappy vest top and wanting £6 P&P, her reply was that her charge covered postage, package, petrol, time spent wrappin parcel, time waiting in line at the post office, car tax, insurance and basically compensation for the fact that people gave her daggers in the post office because she took so long. You can imagine my reply back to her...

P&P = Postage & packing, nothing else. sorry
#22
StevenA2000_uk
Dunno but its nice of his friend to give him a hand! :whistling:


lol:-D:thumbsup:
#23
Sheep87
lol:-D:thumbsup:


When I read the first part about the seller blatantly ripping off the buyer on postage charges I thought , "...that seller will be rubbing his hands."

Then when the OP printed the email I was in stitches....."obviously not rubbing his hands then.." I thought to myself while I picked myself up from the floor...:-D
#24
vinylandtrinkets
LOLL:w00t:



Cheers, but I doubt the seller will be clapping at these cheap jokes....boom boom :whistling:
#25
vinylandtrinkets
this is the email from the UK seller
Dear vinylandtrinkets2005,

Hi, I trust that your items reached you in good condition and fast.
I do not have a postal pick up service or franking machine, Due to my rural position i have to have the parcells driven into the nearest post office which is a 25 mile drive each way.
I unfortunatly can no longer drive as i had my arm amputated a few months ago in an accident, so i have to take into account petrol and a few pounds to give to my friend for taking my parcells to town.
I have not been trading as a shop for long and am learning all the time but these are the reasons.
I just have to make sure that i cover my over heads.
Rich.


what can i say???


Im suprised he didn't say it cost him an arm & a leg! :w00t:
#26
Syzable


Many sellers try to get the cost of their fees back etc in their P&P. I'm not saying it's right for them to do that but to complain after you have agreed to the charge is just tight and petty.


Petty? to complain about being charged $37 for something that cost $7 to send?

its not even slightly petty.

if I bid on something that was in America, I would have absolutely no idea how much postage SHOULD be, if it said $37 I would think it was going to cost at least $30 to send. As for recouping fees... at $30 I think he covered all his fees for that week.
#27
birdyboyuk
Im suprised he didn't say it cost him an arm & a leg! :w00t:


LOL nice one :thumbsup:

You can see where this thread is going now cant you...
#28
Ok it is a fee avoidance (fees are outrageous on ebay) but I would like to know the price of the object, for example was it like this:

Mp3 player normally = $45.99 + $3.99pp
What you were charged = $5.00 + $37.00pp

Could you tell us the item, cost of the item normally and why if you saw the pp price before you bid you assume you deserve cashback on large pp costs?
#29
What is the total price of the item normally, also is the product heavy/big?
(could you just tell us the product, unless it is private in which case I apologise for appearing to being noisy)
1 Like #30
In all seriousness, its common practice for a seller to state a cost that may be higher than the actual cost of the stamp so to speak (Sellers Standard Rate) as opposed to costing each individual item.

eBay rules and guidelines do state that sellers incorporate other component costs into the overall P&P price, for example Packaging, cellotape, foam padding envelope, box etc. Regardless of whether they are recycled or not.

So if a say a $5 item has a postage cost of $15 I can see that as being realistic. I have IT books that weigh several kilos that would cost upwards of a tenner to post 1st class but the book in value terms is only worth a couple of quid.

I think you have to put it into context, if the total price was worth it to the buyer then i dont see anything wrong at all. If anything the seller has got away with excessive postage charges which should have been reported to ebay prior to any purchase.

As the buyer/OP has stated that they were happy with the postage cost at the time of purchase then I dont see anything here other than the the OPs disappointment with the sellers listing P&P and the stamp price on the delivered package.

If you have aired you grievances to the sellers and they are willing a partial refund then imo i'd leave neutral feedback and accept the partial postage refund. If its a hefty amount of postage refund then leave the seller positive feedback based on their resolvement of the issue.
#31
I am not sure,
One one hand you agreed to the pp (no matter how outrageous they were)
On the other hand the pp seems there to just avoid the outrageous ebay fees.

I would accept the partial refund and honestly be happy unless you want to return the whole thing. However because there was no deception (it was clearly listed) arrived in good time an was undamaged I wouldn't leave negative or neutral feedback (if you want just leave none). :)
#32
Read the listing. Blatant excessive postage charge and deliberate fee avoidance. Would never have purchased in first place, would have negotiated the postage costs first prior to purchase.
#33
vinylandtrinkets
as i dont live in the USA i dont know how much things cost to ship so you rely on the seller to be honest, this one has 100% feedback so i didnt think there would be a problem, as i said a few posts back, on the listing it looks like many other lithos ive bought fro the states and paid around $35 + in shipping, when it arrived its clearly not the same


You obviosly have access to the internet, how hard would it to have been to google the postage costs?

I know you think the costs is unfair but in the item link it clearly shows the postage cost, its your personal choice to buy from them or some other seller.
#34
Here is a trick I use sometimes, look for an item and try and find it close to you then contact the seller and say you will pay in cash on collection. (everyone is happy as you can get it quick and because both parties can avoid the fees they usually knock some money off it).
Only problem is N.I has less ebay users than England it seems.....
banned#35
thanks for getting back to me, i am sorry you have had problems but if you want to charge extra to cover the petrol etc then you need to add this into the starting price and not the postage, this is as per ebays own terms and conditions


Where do they say that?

I would think (in the uk sellers case) £5 is a bit OTT but then again you don't know what costs he had. If he has to pay someone £5 each time he sends packets and only had 2 that day then thats £2.50 of the extra fiver. Paypal will have took about 30p too, plus his time to pack and the packaging.
1 Like #36
be careful cos american and other ebay sellers still could leave neg feedback for a while after the british sellers couldnt leave it. dont know how long though. x
1 Like #37
vinylandtrinkets
LOLL:w00t:

right this is the reply im about to send the UK seller. Please let me know before i send it if it sounds nasty
Hi
thanks for getting back to me, i am sorry you have had problems but if you want to charge extra to cover the petrol etc then you need to add this into the starting price and not the postage, this is as per ebays own terms and conditions, it is reasonable to add £1.00 to a total sale to cover fees etc but not nearly £5.00.
If i and many other buyers knew sellers where doing this then most if not all would not buy ,
personally i wouldnt have.
If getting to a post office is a problem then there are couriers on here that are quite cheap and collect from home addresses.
as you didnt mention in the listing that the postal prices include petrol etc i think its only fair for me to request a refund of the difference.
Regard
Debbie



I think you should leave this 24 hours and then look at it again and see if you still feel the same then. I think we are all aware that a lot of sellers try to get a portion of fees back through postage costs. Whether the guy pays for his mate to take his parcels to the PO or he has lost an arm or whatever I think is irrelevant (and anyway - if he is genuine about it why should he have to tell all and sundry his personal difficulties/situation in an ebay listing). I would suggest you are being slightly naive over all this. In an ideal world it would all be transparent. Why is it ok for Tesco to charge the same to deliver shopping to Joe Blogs 1/2 mile down the road as they do for James Blogs 9 mile away. or Amazon or whoever. ... it happens. If the total price is ok and the item is satisfactory then i'd let it drop. I think you are in danger of stressing yourself out and will end up getting into a slanging match with the seller. Personally I'd leave it and maybe just look at it differently next time you want to buy something off ebay or any other internet site.
#38
Personally I avoid buying items with excessive postage wherever possible, it's usually fairly obvious to spot and it's not a practice I agree with.

If I do buy an item with excessive postage (due to there being no others available) and the service has been good I tend to leave positive feedback but fill in the feedback survey accurately as it has a rating for how fair the postage costs were.

John
#39
waaah, stop moaning. You should bit what you are willing to pay.

The company i work for charge a flat rate, not everything costs the £8.95 we charge to post but some cost more and it all evens out.

The seller was upfront with his postage costs, you agreed to pay it, why should it matter if its not on the sticker?
#40
vinylandtrinkets

this is ebay after all not amazon,currys,dixons,tesco or asda where you expect to pay more in postal prices:roll:


using basic economic principles then I'd expect to more postage from a guy on ebay selling his stuff than a multinational company that can get the full benefit of economies of scale.

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