Yet another M&S order cancelled by them :( - HotUKDeals
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Yet another M&S order cancelled by them :(

OnPoint Avatar
6y, 2m agoPosted 6 years, 2 months ago
I can't believe M&S can't get a computer program that can count stock!
I've had one of my 2 paper jamz guitar cancelled, i would of ordered a different one had i known the stock levels now i'm going to have arguements. How can they have a week long offer that didn't even last till 10 am !

This is not the first time M&S have done this to me :( I'm going to give up on them now.

Sorry rant over :)
OnPoint Avatar
6y, 2m agoPosted 6 years, 2 months ago
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[mod][Moderator]#1
Stopped ordering from them in sales, don't think I've ever had more than a third of any order and usually nothing xx
#2
wishihadadonkey
Stopped ordering from them in sales, don't think I've ever had more than a third of any order and usually nothing xx


I sent them this
I am dismayed to have yet another email form yourselves to inform me that items i have ordered when in stock,have then gone out of stock and i will not be getting them. This is not the first time it has happened to me and yours is the only company i have ever had this problem with. I can't believe that there is no computer program that can't count stock as its sold? This along with a lost parcel last week have lead me to think that M&S is not the company it once was!

This is what i got back, lol .
Thank you for the email about your order. I am very sorry that the items you ordered are out of stock. I must point out that all items are sold subject to availability at time of despatch and not when the order is placed. I can understand your frustration this issue has caused. I will pass on your comments to our web team although I cannot guarantee a change in they way we do our online business. I apologise for any inconvenience and upset that you have experienced on this occasion.
#3
oh no waiting for the email ordered 2x guitars couldnt get amp so ordered amp from the hut just my luck i end up with 1 amp and no guitars:(
[mod]#4
Least they had the decency to reply..........too many retailers don't even go that far.

Is annoying though........have you tried ringing? I did that once and they magically sourced me an item that was missing.
#5
kareandy
oh no waiting for the email ordered 2x guitars couldnt get amp so ordered amp from the hut just my luck i end up with 1 amp and no guitars:(
I ordered mine at 9.52 yesterday, it's the one with the shark mouth on that i won't be getting :( I had the email telling me no stock before miday today, so hopefully your ok :)
Syzable
Least they had the decency to reply..........too many retailers don't even go that far.Is annoying though........have you tried ringing? I did that once and they magically sourced me an item that was missing.
I might try that tomorrow , thanks :)

Edited By: leilahfun on Nov 16, 2010 17:50
banned#6
Ring them a ring on 01925 672398
#7
DLM
Ring them a ring on 01925 672398

thank you
#8
I can't believe M&S can't get a computer program that can count stock!
I've had one of my 2 paper jamz guitar cancelled, i would of ordered a different one had i known the stock levels now i'm going to have arguements. How can they have a week long offer that didn't even last till 10 am !
In the seventies they had one of the most advanced stock contriol systems in Britain even using kimball tags on their products

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