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yodel courier

mattpreston11mattpreston11

Anybody had the pleasure of having parcels delivered by them?

My graphics card from pc world was ordered over 2 weeks ago and I'm still fighting to get hold of it..Told them yesterday not to bother delivering again as nobody is home and I will collect it today. Call today, and guess what? It's out for delivery..So I cant go and collect it.

OH had something distpatched for next day delivery on Thursday (To arrive Friday) as she went on holiday Monday, its Wednesday and still not here..terrible terrible service.

All Comments (43)

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1
    simplex
    They have switched over and there are bound to be teething problems, but this seems the norm with DHL anyway
    plumberman01
    no problems i have had good service.
    Syzable
    Syzable[mod]3 years, 3 weeks ago #3Show comment tools Reply
    Yodel = HDNL & DHL

    Just look at the forum to see the amount of threads about home delivery network and you'll have your answer X)
    mattpreston11
    Ridiculous service..I could have walked to Sheffield from my house many many times..


    Passed to courier for delivery. (LEEDS SERVICE CENTRE) 2nd Aug 2011 14:53
    Delivery tried,awaiting instruction (LEEDS SERVICE CENTRE) 2nd Aug 2011 06:46
    Parcel returned to delivery depot (LEEDS SERVICE CENTRE) 1st Aug 2011 13:25
    Out for delivery (LEEDS HOME DELIVERY) 1st Aug 2011 04:20
    Passed to delivery courier (LEEDS SERVICE CENTRE) 30th Jul 2011 05:46
    Parcel returned to delivery depot (LEEDS SERVICE CENTRE) 29th Jul 2011 14:53
    Parcel returned to delivery depot (LEEDS SERVICE CENTRE) 29th Jul 2011 14:03
    Out for delivery (LEEDS HOME DELIVERY) 29th Jul 2011 09:47
    Out for delivery (LEEDS HOME DELIVERY) 29th Jul 2011 08:35
    Passed to delivery courier (LEEDS SERVICE CENTRE) 29th Jul 2011 08:13
    Arrived At Depot (LEEDS SERVICE CENTRE) 29th Jul 2011 08:12
    Passed to delivery courier (LEEDS SERVICE CENTRE) 29th Jul 2011 06:31
    Arrived At Depot (LEEDS SERVICE CENTRE) 29th Jul 2011 06:06
    Departed Depot (WEDNESBURY HUB) 28th Jul 2011 23:51
    Arrived At Depot (WEDNESBURY HUB) 28th Jul 2011 23:48
    Departed Depot (SHEFFIELD SERVICE CENTRE) 28th Jul 2011 15:26
    Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 28th Jul 2011 06:50
    Arrived At Depot (SHEFFIELD SERVICE CENTRE) 28th Jul 2011 06:39
    Departed Depot (WEDNESBURY HUB) 28th Jul 2011 00:25
    Arrived At Depot (WEDNESBURY HUB) 28th Jul 2011 00:23
    Departed Depot (SHEFFIELD SERVICE CENTRE) 27th Jul 2011 15:33
    Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 27th Jul 2011 06:08
    Departed Depot (WEDNESBURY HUB) 27th Jul 2011 00:27
    Arrived At Depot (WEDNESBURY HUB) 27th Jul 2011 00:26
    Departed Depot (SHEFFIELD SERVICE CENTRE) 26th Jul 2011 15:28
    Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 26th Jul 2011 06:18
    Arrived At Depot (SHEFFIELD SERVICE CENTRE) 26th Jul 2011 06:17
    Departed Depot (WEDNESBURY HUB) 26th Jul 2011 01:12
    Arrived At Depot (WEDNESBURY HUB) 26th Jul 2011 01:10
    Departed Depot (SHEFFIELD SERVICE CENTRE) 25th Jul 2011 16:07
    Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 23rd Jul 2011 00:37
    Arrived At Depot (SHEFFIELD SERVICE CENTRE) 23rd Jul 2011 00:37
    Departed Depot (WEDNESBURY HUB) 22nd Jul 2011 22:19
    Arrived At Depot (WEDNESBURY HUB) 22nd Jul 2011 22:17
    Departed Depot (SHEFFIELD SERVICE CENTRE) 22nd Jul 2011 15:29
    Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 22nd Jul 2011 06:17
    Departed Depot (WEDNESBURY HUB) 21st Jul 2011 23:51
    Arrived At Depot (WEDNESBURY HUB) 21st Jul 2011 23:50
    Departed Depot (SHEFFIELD SERVICE CENTRE) 21st Jul 2011 15:16
    Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 21st Jul 2011 03:11
    Arrived At Depot (SHEFFIELD SERVICE CENTRE) 21st Jul 2011 03:09
    Parcel data received awaiting coll. (LINCOLN SERVICE CENTRE) 20th Jul 2011 00:00
    simplex
    mattpreston11
    Ridiculous service..I could have walked to Sheffield from my house many many times..


    Passed to courier for delivery. (LEEDS SERVICE CENTRE) 2nd Aug 2011 14:53
    Delivery tried,awaiting instruction (LEEDS SERVICE CENTRE) 2nd Aug 2011 06:46
    Parcel returned to delivery depot (LEEDS SERVICE CENTRE) 1st Aug 2011 13:25
    Out for delivery (LEEDS HOME DELIVERY) 1st Aug 2011 04:20
    Passed to delivery courier (LEEDS SERVICE CENTRE) 30th Jul 2011 05:46
    Parcel returned to delivery depot (LEEDS SERVICE CENTRE) 29th Jul 2011 14:53
    Parcel returned to delivery depot (LEEDS SERVICE CENTRE) 29th Jul 2011 14:03
    Out for delivery (LEEDS HOME DELIVERY) 29th Jul 2011 09:47
    Out for delivery (LEEDS HOME DELIVERY) 29th Jul 2011 08:35
    Passed to delivery courier (LEEDS SERVICE CENTRE) 29th Jul 2011 08:13
    Arrived At Depot (LEEDS SERVICE CENTRE) 29th Jul 2011 08:12
    Passed to delivery courier (LEEDS SERVICE CENTRE) 29th Jul 2011 06:31
    Arrived At Depot (LEEDS SERVICE CENTRE) 29th Jul 2011 06:06
    Departed Depot (WEDNESBURY HUB) 28th Jul 2011 23:51
    Arrived At Depot (WEDNESBURY HUB) 28th Jul 2011 23:48
    Departed Depot (SHEFFIELD SERVICE CENTRE) 28th Jul 2011 15:26
    Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 28th Jul 2011 06:50
    Arrived At Depot (SHEFFIELD SERVICE CENTRE) 28th Jul 2011 06:39
    Departed Depot (WEDNESBURY HUB) 28th Jul 2011 00:25
    Arrived At Depot (WEDNESBURY HUB) 28th Jul 2011 00:23
    Departed Depot (SHEFFIELD SERVICE CENTRE) 27th Jul 2011 15:33
    Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 27th Jul 2011 06:08
    Departed Depot (WEDNESBURY HUB) 27th Jul 2011 00:27
    Arrived At Depot (WEDNESBURY HUB) 27th Jul 2011 00:26
    Departed Depot (SHEFFIELD SERVICE CENTRE) 26th Jul 2011 15:28
    Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 26th Jul 2011 06:18
    Arrived At Depot (SHEFFIELD SERVICE CENTRE) 26th Jul 2011 06:17
    Departed Depot (WEDNESBURY HUB) 26th Jul 2011 01:12
    Arrived At Depot (WEDNESBURY HUB) 26th Jul 2011 01:10
    Departed Depot (SHEFFIELD SERVICE CENTRE) 25th Jul 2011 16:07
    Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 23rd Jul 2011 00:37
    Arrived At Depot (SHEFFIELD SERVICE CENTRE) 23rd Jul 2011 00:37
    Departed Depot (WEDNESBURY HUB) 22nd Jul 2011 22:19
    Arrived At Depot (WEDNESBURY HUB) 22nd Jul 2011 22:17
    Departed Depot (SHEFFIELD SERVICE CENTRE) 22nd Jul 2011 15:29
    Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 22nd Jul 2011 06:17
    Departed Depot (WEDNESBURY HUB) 21st Jul 2011 23:51
    Arrived At Depot (WEDNESBURY HUB) 21st Jul 2011 23:50
    Departed Depot (SHEFFIELD SERVICE CENTRE) 21st Jul 2011 15:16
    Parcel in transit, possible delay (SHEFFIELD SERVICE CENTRE) 21st Jul 2011 03:11
    Arrived At Depot (SHEFFIELD SERVICE CENTRE) 21st Jul 2011 03:09
    Parcel data received awaiting coll. (LINCOLN SERVICE CENTRE) 20th Jul 2011 00:00


    Thats nutz
    gari189
    gari189[helper]3 years, 3 weeks ago #6Show comment tools Reply
    Had a parcel that should have been delivered last Weds (2 day service). When I looked at the tracking info, the parcel had been picked up and then sat in their depot for 5 days.........the seller resorted to going to the depot picking it up and sending it by Parcelforce.

    If you don't want something delivered - these are the people to go with.

    Edited By: gari189 on Aug 03, 2011 09:39
    cdm22
    Yodel = HDNL = ****!

    Not much more to say really!
    splatsplatsplat
    wow, pass the parcel between sheffield and wednesbury! you win the longest tracking info award!

    Im banking on the address on the parcel is insufficient.

    I would call the depot, and ask for the drivers number, if you sweet talk he/she, go and meet them when you can. (if you still want it)
    simplex
    splatsplatsplat
    wow, pass the parcel between sheffield and wednesbury! you win the longest tracking info award!

    Im banking on the address on the parcel is insufficient.

    I would call the depot, and ask for the drivers number, if you sweet talk he/she, go and meet them when you can. (if you still want it)


    Could be but theres usually a note on the tracking saying "inadequate address"
    plumberman01
    these mistakes can happen with any courier tbh...i think the best i have used is citilink
    splatsplatsplat
    plumberman01
    these mistakes can happen with any courier tbh...i think the best i have used is citilink


    my citylink driver was very good, but now hes quit and someone new is doing the rounds
    emhaslam
    Never had a problem with them. If I'm not in, they just leave it near the door for me which I prefer tbh.
    tpol
    It depends on the driver. I used to have a great HDNL driver but since HDNL and DHL teamed up to create YODEL, I've had a change of driver. Useless would be an understatement. The other day he claimed he left my parcel in my back garden, now unless he happens to be a fox, there is no way he could have got in there. Suffice to say, it wasn't there anyway and Amazon had to use another courier to replace to undelivered product.
    yasyadi
    Thank goodness it is not just me. But in my case i have the drivers mobile and landline number. The mobile number he left on card which said please ring to rearrange delivery has been switched off for over a week and his landline number which i got from the depot i just get answering machine and he is not returning my calls on that either. I formally complained to both Yodel and and the shop I purchased my goods from. My complaint to the shop is more to make them aware of the crap courier service they are using which has resulted in me canceling my order as it did not arrive on time for my friends birthday.

    I have also contacted BBC Watchdog as I thought they might find it interesting subject, has anyone else done that?
    markvirgo
    I work in a company sending out a trailer full of parcels via yodel and we get at least one pallet of returns daily.
    patriciahill61
    I have had a laptop from pc world stuck in the Hatfield depot for 7 days and they finally admitted they have 'lost' it!!
    emmajoks
    I will not recommend them to anyone .very very poor service .waited for ten days for my parcel to arrive after series of lies,and when the parcel arrived the content has been damaged..
    crystalmedia92
    I Bought iPhone 4S from "The Carphone warehouse" , Said "All iPhone's Delivered next working day" on the site.

    Still waiting , Should not advertise next working day , if you can't do it.

    Guess what?

    Yodel are the courier oO .


    tatus Date Time Signatory Branch Comments
    Scanned as part of secure process 16/11/11 BRISTOL SERVICE CENTRE
    Parcel returned to delivery depot 16/11/11 BRISTOL SERVICE CENTRE
    Unable to locate 16/11/11 BRISTOL SERVICE CENTRE
    Arrived At Depot 16/11/11 08:04 BRISTOL SERVICE CENTRE
    Out for delivery 16/11/11 07:41 BRISTOL SERVICE CENTRE
    Scanned as part of secure process 16/11/11 BRISTOL SERVICE CENTRE
    Scanned as part of secure process 16/11/11 BRISTOL SERVICE CENTRE
    In Transit 16/11/11 06:38 BRISTOL SERVICE CENTRE
    Arrived At Depot 16/11/11 06:31 BRISTOL SERVICE CENTRE
    Load Transfer Receipt 15/11/11 SANDWELL SERVICE CENTRE
    Parcel data received awaiting coll. 15/11/11 LICHFIELD SERVICE CENTRE
    neeme7
    Description Date Time
    In transit but possible delay (SANDWELL SERVICE CENTRE) 12th Dec 2011 13:31
    No One To Receive Card Left (SANDWELL SERVICE CENTRE) 9th Dec 2011 21:00
    Passed to courier for delivery. (SANDWELL SERVICE CENTRE) 9th Dec 2011 19:15
    Out for delivery (SANDWELL SERVICE CENTRE) 9th Dec 2011 11:34
    In transit but possible delay (SANDWELL SERVICE CENTRE) 8th Dec 2011 14:13
    Passed to courier for delivery. (SANDWELL SERVICE CENTRE) 7th Dec 2011 19:26
    Possible delay, incomplete address (SANDWELL SERVICE CENTRE) 7th Dec 2011 08:22
    Unable to locate (SANDWELL SERVICE CENTRE) 6th Dec 2011 17:24
    Passed to courier for delivery. (SANDWELL SERVICE CENTRE) 6th Dec 2011 17:24
    Out for delivery (SANDWELL SERVICE CENTRE) 6th Dec 2011 14:23
    No One To Receive Card Left (SANDWELL SERVICE CENTRE) 5th Dec 2011 19:25
    Passed to courier for delivery. (SANDWELL SERVICE CENTRE) 5th Dec 2011 17:56
    Out for delivery (SANDWELL SERVICE CENTRE) 5th Dec 2011 12:23
    Arrived At Depot (SANDWELL SERVICE CENTRE) 3rd Dec 2011 03:58
    Parcel data received awaiting coll. (MILTON KEYNES SERVICE CENTRE) 2nd Dec 2011

    3 times now i have told them to leave it by my door (whice is a secure area!) They have absolutely no reason to take it back to the depo, on top of the fact i have stayed in my house w
    aiting for it....NO CARD HAS BEEN LEFT!! jokers! Its a set of removal boxes which i need to move house in two weeks time now. I am so mad!!

    Edited By: MikeT on Dec 13, 2011 09:57
    Jiming
    Been close to two weeks now and still haven't recieved an item i have ordered which is being sent by these clowns. Trying to ring their customer service is a nightmare and they haven't given me a callback on three different occasions now :(

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