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YODEL Delivery HELP!

coolboy101coolboy101

Hi guys,

I bought some computer components from DABS yesterday and paid an extra £4 for next day delivery, the order went through fine and was very quickly dispatched... to Yodel.

At midday today the tracking system updated to "consignee cannot be reached". I don't see how this could be possible as I have been in all day waiting around for the package and they have delivered to me before without problem.

Here is the tracking data so far:

Consignee Cannot Be Reached (BRISTOL HOME DELIVERY) 27th Jul 2012 12:02
Parcel with courier for delivery (BRISTOL HOME DELIVERY) 27th Jul 2012 08:32
Out for delivery (BRISTOL HOME DELIVERY) 27th Jul 2012 07:01
Parcel to be delivered by courier (BRISTOL SERVICE CENTRE) 27th Jul 2012 04:15
Arrived At Depot (BRISTOL SERVICE CENTRE) 27th Jul 2012 04:06
Arrived At Depot (SHAW HUB) 26th Jul 2012 23:22
Parcel data received awaiting coll. (MIDDLETON SERVICE CENTRE (YODEL)) 26th Jul 2012 00:00

My question is, as I paid for next day delivery, will my item be delivered today? I have seen numerous posts elsewhere showing that the package was returned to the local hub after the consignee was "unavailable".

Any input ASAP would be much appreciated!
Thanks

All Comments (29)

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1
    deeky
    Doesn't look like you'll be getting it today. Probably too far off his planned route.

    Yodel Bristol no from SNT0870 01454 316101

    Edited By: deek72 on Jul 27, 2012 14:09
    Milkfloat
    Call DABS and get them to look into it -- worse case you get your delivery fee back.
    coolboy101
    If they don't deliver today, will they deliver tomorrow?
    cdm22
    Milkfloat
    Call DABS and get them to look into it -- worse case you get your delivery fee back.


    ^ This. Although would imagine getting your postage back will be best case rather than worse case as its not their fault Yodel and crap! :D
    davver99
    yodel delivery service is like 1 big merry go round

    http://www.freefoto.com/images/11/06/11_06_13---Merry-go-round--The-Hoppings--Newcastle-upon-Tyne_web.jpg
    coolboy101
    deek72
    Doesn't look like you'll be getting it today. Probably too far off his planned route.

    Yodel Bristol no from SNT0870 01454 316101


    Surely they would take next day deliveries more serious than other 4-5 day deliveries (although with Yodel I too doubt it). So if not to day do you think they will deliver tomorrow? Do they even deliver on Saturdays?
    wileycat
    Thats a weird message to get, surely if you're out its usually can't deliver, left card.

    It makes me think he can't find you're address, unless its just Yodel code.
    steve1221
    Most Yodal next day deliverers to me (also Bristol) take 3 days (go figure!).

    I've complained to Argos, who I order from, many times times and they just ignore them so I've stopped ordering from them.
    wileycat
    On the same note, I complained to amazon about Yodel forging my signature and leaving a parcel in the rain.

    Amazon very good and offered an immediate replacement which Yodel left outside and forged my signature again. They don't take any notice at all.
    steve1221
    wileycat
    On the same note, I complained to amazon about Yodel forging my signature and leaving a parcel in the rain.

    Amazon very good and offered an immediate replacement which Yodel left outside and forged my signature again. They don't take any notice at all.


    They did the same to us. In Jan in the pouring rain they left a new 32 inch TV leaning against our back door in full view !!

    You have to wonder where they get their drivers from?
    deeky
    wileycat
    On the same note, I complained to amazon about Yodel forging my signature and leaving a parcel in the rain.

    Amazon very good and offered an immediate replacement which Yodel left outside and forged my signature again. They don't take any notice at all.


    I scrapped my Prime last week after rowing with Amazon over their continued use of Yodel'HDNL despite eveyrone knowing how poor they are.
    coolboy101
    I have called them up. Took 10 minutes to get though and all the guy said was that "the driver who was given the package does not deliver to your area"! WTF! How could they give it to a driver who doesn't serve my area?

    They have sent it back to the Bristol depot and are resending on Monday. "Next Day"?
    kangarilla
    Rather nervous, paid for the next day delivery, 4 pm and i have just spoke to an operator who asked. " didnt you listen to the message which says it can be up to 5.30".
    The trouble is i have rearranged several meetings to be in the office all day to accept the parcel, if at 5.30 it hasn't arrived i wount be in tomorrow and i cant re arrange my work and meetings just because they cannot deliver what they promise.
    It left Middleton this morning at 10.51, we are 15 miles away ????
    I wish i'd gone to collect, why can we manage to put a camera in someone vein in their body but cannot delivery a box on time.

    Shocking really, in business if i was a day late delivering projects, or anything else i had promised a customer, they wouldn't use me again. Fingers crossed.
    Flissblack
    Well yodel put on their tracking parcel site that they could not find my address !, oh yeah forgot I live in a different planet silly me. This was after they tried to deliver on Wednesday when I booked for Saturday anyway ! I know what just do what u want yodel!,,
    kimiroo2
    THE PHONE NUMBER GIVEN ON ALL SITES INCLUDING THIS ONE DOESNT EXIST !!!" IVE TRIED RINGING THE

    01454316101

    THE NUMBER DOESNT EXIST

    I ASKED 2 CHAT LINE ASSISTANTS AT PARCELS TO GO, THEY SAID I COULD GET A PARCEL PICKED UP UNTILL 7PM, I SAID WOULD THEY COLLECT AFTER 4PM BOTH SAID YES, SO I PAID AND ALSO PAID FOR THE INSURANCE £14.99 PLUS VAT, I SENT THEM A MESSAGE TELLING THEM ID BE ABLE TO HAVE THE PARCEL COLLECTED AFTER 4PM. PUT IN MY COLLECTION NUMBER, GOT NOTHING.IVE CHASED EVERY SITE TRYING TO GET A PHONE NUMBER OR BE ABLE TO SEND AN EMAIL, THEY HAVE NOTHING, IVE GONE BACK TO PARCELS TO GO AND BEGGED THEM TO CONTACT YODEL AND EXPLAIN, AND IVE ALSO SAID THEY CAN CHOOSE THE DAY TO COLLECT, IVE PAID, IVE BEEN LENIENT, BUT NOTHING FROM THEM AS YET.
    kunyk
    kimiroo2
    THE PHONE NUMBER GIVEN ON ALL SITES INCLUDING THIS ONE DOESNT EXIST !!!" IVE TRIED RINGING THE

    01454316101

    THE NUMBER DOESNT EXIST

    I ASKED 2 CHAT LINE ASSISTANTS AT PARCELS TO GO, THEY SAID I COULD GET A PARCEL PICKED UP UNTILL 7PM, I SAID WOULD THEY COLLECT AFTER 4PM BOTH SAID YES, SO I PAID AND ALSO PAID FOR THE INSURANCE £14.99 PLUS VAT, I SENT THEM A MESSAGE TELLING THEM ID BE ABLE TO HAVE THE PARCEL COLLECTED AFTER 4PM. PUT IN MY COLLECTION NUMBER, GOT NOTHING.IVE CHASED EVERY SITE TRYING TO GET A PHONE NUMBER OR BE ABLE TO SEND AN EMAIL, THEY HAVE NOTHING, IVE GONE BACK TO PARCELS TO GO AND BEGGED THEM TO CONTACT YODEL AND EXPLAIN, AND IVE ALSO SAID THEY CAN CHOOSE THE DAY TO COLLECT, IVE PAID, IVE BEEN LENIENT, BUT NOTHING FROM THEM AS YET.


    COOL STORY BRO.
    RaaidBW
    I send by courier frequently and have had no problems receiving goods handled by other carriers. YODEL, however, is the worst carrier I have had the misfortune to come across!
    I ordered from Amazon on 5 Dec and the package arrived in Yodel's Middleton depot in the early hours of Sat 8 Dec.
    It was sent out for delivery the same day, but has not arrived here, only 14 miles away, and it is now the afternoon of 12 Dec!!

    Here is the tracking info: -
    Parcel received by local delivery courier Middleton home delivery 8th Dec 2012 14:46
    Parcel out for delivery Middleton home delivery 8th Dec 2012 06:46
    Parcel received at local service centre Middleton service centre 8th Dec 2012 01:56
    Despatched from service centre Hatfield terminal 7th Dec 2012 15:55
    Parcel received at local service centre Hatfield terminal 7th Dec 2012 15:53
    Parcel collected Milton Keynes service centre 7th Dec 2012 00:01

    I contacted Yodel on 0800 0152662 and was told that I could telephone the person with my package, Khan, on 0744 5269168, but that number is unobtainable!
    All Amazon can do is to suggest I wait until 20 December !!!!

    What Amazon should do is to stop using Yodel!!
    livewellbruccllns
    Its really crazy waiting on yodel for my delivery. i was told on the tracking system they (yodel) left a call card, i have been waiting all day long in the house for my delivery. it really sucks!!! yodel is just not one of the best i guess...i have been calling the customer service and its only taking my talk time, no answer...its crazy and very horrible. i feel disappointed in the service of yodel...i am really disappointed!

    Edited By: livewellbruccllns on Dec 20, 2012 11:13
    chizhuk
    This is the one and only time I will obtain goods delivered by Yodel.
    Ordered a SGS3 from OSPS for delivery 31st Dec.
    Checked the tracking at 3pm and found an update with attempted delivery and card left at 13:26.

    Complete and utter lies.
    No body tried to deliver to my house at that time. I know because we had stayed in puposefully, leaving it as late as possible go out on a few local errands.

    Phoned customer services and was told they would contact the depot and the depot would contact me with delivery details after speaking to the local delivery courier.
    I'm still waiting for the phonecall and the parcel is back at the service centre. It's not even going to be delivered today by the looks of things.

    Edited By: chizhuk on Jan 02, 2013 11:20
    petethetog
    Same here for me, I am chasing it at the moment. I was told that my parcel was signed for by a blind person and that there is a data flow problem on the tracker so they cant tell me where it is !!!!! Well none of my neighbours are blind, neither am I, so where is my parcel, back of the van?, in a bin somewhere??

    Have phoned customer service and they just tell me to get on to Virgin who sent the parcel originally.

    Customer Service, what Customer Service!!!!!

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