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YODEL the home delivery network - any more disgruntled customers?

MadeInBeatsMadeInBeats

I know there are lot of people out there who have been walked over by YODEL (yodel.co.uk) myself included, but just thought I would mention that there is a campaign on twitter to try and get BBC Watchdog to give their shocking delivery service some primetime exposure in hope that it will force them to close or improve their borderline criminal delivery service.

They have been renamed from HDNL & and from what I can make out have recently taken on a contract with DHL to deliver a slice of their stuff too!

If you could share your experience of Yodel with @NotYodel and/or #Yodel on twitter and maybe include the @twitterUserName or #comanpanyName of who uses them to deliver their merchandise to you, the customer, we might get some momentum going and get someone to listen to the many thousands of unhappy Yodel customers.

Many thanks

All Comments (231)

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    chalkysoil
    my Yodel guy who does CT4 is great, but I could write a book on some of the others. Amazon have always been great when I (for eg) explain that the parcel has been run over by a van and left it's imprint on the remains.
    littlepinkstarz
    awful, used them for the first time and my parcel has been sitting in a depot for a week with them doing nothing to send it out or even return it.
    purple22
    city link on the other hand , shocking
    MadeInBeats
    Email from e2save -

    "Hello and thanks for your email

    I'm sorry you have experienced difficulties in recieving your parcel. Yodel have merged with DHL not very long ago and we are looking into the issues we are experiencing with them. I will be passing this on to somebody who deals with our contracts in terms to our deliveries."
    MadeInBeats
    They sound a bit like Marmite reading the comments. Either go to the ends of the Earth, or treat you like trash!
    newbie1001
    Ordered a cotbed from Littlewoods due for delivery Today actually arrived on Saturday. Courier guy carried into the house as well i can't complain.
    MadeInBeats
    newbie1001
    Ordered a cotbed from Littlewoods due for delivery Today actually arrived on Saturday. Courier guy carried into the house as well i can't complain.


    Get out'a town... you must be a PR rep from Yodel !!!
    megalomaniac
    MadeInBeats
    newbie1001
    Ordered a cotbed from Littlewoods due for delivery Today actually arrived on Saturday. Courier guy carried into the house as well i can't complain.


    Get out'a town... you must be a PR rep from Yodel !!!

    LOL - I doubt they're that organised. This is a company that can't even find my work address with any sort of consistency, they really should be able to given that it's world renowned and has it's own sodding postcode. (_;)

    Edited By: megalomaniac on Sep 05, 2011 15:10
    MadeInBeats
    megalomaniac
    MadeInBeats
    newbie1001
    Ordered a cotbed from Littlewoods due for delivery Today actually arrived on Saturday. Courier guy carried into the house as well i can't complain.


    Get out'a town... you must be a PR rep from Yodel !!!

    LOL - I doubt they're that organised.


    He forgot to kiss the baby though. The official Yodel photographer who went along on the job must have been fuming!!


    Edited By: MadeInBeats on Sep 05, 2011 15:35
    newbie1001
    megalomaniac
    MadeInBeats
    newbie1001
    Ordered a cotbed from Littlewoods due for delivery Today actually arrived on Saturday. Courier guy carried into the house as well i can't complain.


    Get out'a town... you must be a PR rep from Yodel !!!

    LOL - I doubt they're that organised. This is a company that can't even find my work address with any sort of consistency, they really should be able to given that it's world renowned and has it's own sodding postcode. (_;)


    This parcel contains


    Cat No:UQ186, BERKSHIRE COT BED ONE COLOUR ONE SIZE, QTY (1)
    Latest tracking information


    01/09/2011
    23:57
    Order being processed at WREXHAM D

    02/09/2011
    20:49
    Despatched from WREXHAM D

    02/09/2011
    22:56
    Sorted at PRIME SORT

    03/09/2011
    03:30
    Received at LEEDS DEPO

    03/09/2011
    08:16
    Loaded onto van at LEEDS VAN

    03/09/2011
    11:58
    Parcel delivered CUSTOMER
    MadeInBeats
    Lol, we were only pull'in your leg mate. Checked the tracking on my parcel at around 3pm today, and surprise surprise "Unable to deliver in timely manor" and was taken back to depot. 7 days late now, there is no excuse. Absolutely f'ing disgusting.
    littlepinkstarz
    Wow apparantly my pacel has moved, from the depot to the same depot oO

    Received into Glasgow Depot
    at 16:07, Mon, 05 Sep 2011
    Parcel Collected by Glasgow Van
    14:30, Mon, 05 Sep 2011
    Received into Glasgow Depot
    22:08, Tue, 30 Aug 2011
    Failed Pick-Up at Glasgow Van (Out of Time)
    21:57, Tue, 30 Aug 2011
    Received at Newsagents
    10:35, Mon, 29 Aug 2011
    Delivery booked
    20:52, Sun, 28 Aug 2011
    MadeInBeats
    littlepinkstarz
    Wow apparantly my pacel has moved, from the depot to the same depot oO

    Received into Glasgow Depot
    at 16:07, Mon, 05 Sep 2011
    Parcel Collected by Glasgow Van
    14:30, Mon, 05 Sep 2011
    Received into Glasgow Depot
    22:08, Tue, 30 Aug 2011
    Failed Pick-Up at Glasgow Van (Out of Time)
    21:57, Tue, 30 Aug 2011
    Received at Newsagents
    10:35, Mon, 29 Aug 2011
    Delivery booked
    20:52, Sun, 28 Aug 2011


    HAHA, check out my p*ss-take so far... Tomorrow will be the 5TH time it's been out for delivery !!!!!!!!!!!!!!!!

    In Transit (MANCHESTER SERVICE CENTRE) 5th Sep 2011 17:28
    Unable to gain timely access (MANCHESTER SERVICE CENTRE) 5th Sep 2011 15:52
    Out for delivery (MANCHESTER SERVICE CENTRE) 5th Sep 2011 07:27
    Scanned as part of secure process (MANCHESTER SERVICE CENTRE) 5th Sep 2011 06:50
    In Transit (MANCHESTER SERVICE CENTRE) 3rd Sep 2011 06:13
    In Transit (MANCHESTER SERVICE CENTRE) 2nd Sep 2011 20:09
    Unable to gain timely access (MANCHESTER SERVICE CENTRE) 2nd Sep 2011 17:35
    Out for delivery (MANCHESTER SERVICE CENTRE) 2nd Sep 2011 10:05
    Possible delay, vehicle breakdown (MANCHESTER SERVICE CENTRE) 1st Sep 2011 20:15
    Out for delivery (MANCHESTER SERVICE CENTRE) 1st Sep 2011 09:20
    Scanned as part of secure process (MANCHESTER SERVICE CENTRE) 1st Sep 2011 08:44
    In Transit (MANCHESTER SERVICE CENTRE) 31st Aug 2011 20:14
    In Transit (MANCHESTER SERVICE CENTRE) 31st Aug 2011 15:36
    Unable to gain timely access (MANCHESTER SERVICE CENTRE) 31st Aug 2011 14:26
    Out for delivery (MANCHESTER SERVICE CENTRE) 31st Aug 2011 10:09
    Scanned as part of secure process (MANCHESTER SERVICE CENTRE) 31st Aug 2011 08:48
    In Transit (MANCHESTER SERVICE CENTRE) 31st Aug 2011 05:42
    Arrived At Depot (MANCHESTER SERVICE CENTRE) 31st Aug 2011 04:39
    Load Transfer Receipt (SANDWELL SERVICE CENTRE) 30th Aug 2011 14:26
    Parcel data received awaiting coll. (LICHFIELD SERVICE CENTRE) 30th Aug 2011 00:00

    Edited By: MadeInBeats on Sep 05, 2011 17:50
    littlepinkstarz
    That is bad, at least yours is moving somewhere, mines seems to have went for a wee wonder and returned back there. Im gonna have to call them tomorrow rather than e-mailing because its taking the **** now.

    Have you got in contact with them again?
    silkymolo
    Have a mention in the HP Touchpad and Pre thread, it's masses of reading, but I saw a few problems with Yodel. Including somebody who had ordered 2 touchpads, on receipt the box had been tampered with and one was missing, and 1 or two others who had apparently signed for their parcels...only they hadn't!! Might be worth adding to the thread as I believe Carphone Warehouse, and possibly Dixons Currys etc used this service.
    littlepinkstarz
    quite a lot of companies use them now because of the collect plus company they have, love them or hate them you cannot avoid them.
    MadeInBeats
    Chiptivo
    I brought a HUGE item on ebay which was collection only.

    Used yodel through parcel2go.com noticed the system was a 1meter limit lengh with yodel, so just put 1 meter in on the options..

    Anyway for £6 the parcel was collected from the ebayer and delivered to me, with no issues..

    It was actually 1.3 meters long, by 50, by 50 which is well over the max size parcel for yodel.. No problems, or excess charges...

    I am made up with them..
    mcuk
    ThePasty
    Yodel and DHL are in effect the smae company as one bought out the other last year, so they havent really 'taken on a contract' with DHL so much as they are DHL. Ive never had a problem with either. They are no more worse than Royal Mail who dont wait to get things signed, force stuf through letter boxes that dont fit etc.

    The good thing about Royal Mail is their collection offices are often near city/town centres because they have been around a lot longer, whereas their competitors are usually in industrial parks nearer the countryside, so it is difficult to collect parcels without a car.

    And yeah, DHL sold their UK delivery network to HDNL, who then renamed themselves to Yodel. I have no real problem with Yodel/HDNL either, but I get the impression they work differently to a traditional courier... all previous deliveries I have had from them were from people in cars or taxis. I'm not sure where the parcels end up when they fail to deliver them.
    littlepinkstarz
    Been told my parcel will be delivered tomorrow - i dont really feel like having high hopes that it will be. Tired of being told from them sorry for the inconvenience/we will look into it. Id rather have my postage refunded to make up for it as it hasnt took the 3-5 days to deliver, it is now day 8.

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