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yorkshire bank address?

Polly_P Avatar
6y, 9m agoPosted 6 years, 9 months ago
Hi

Does anyone know the address to send a letter to Yorkshire bank please?.

I did just try emailing them but the form doesn't even send off!.

My patience is wearing even more thinner with them as they don't seem to give a rats bottom about me!.

Thanks :)

Oh i think i have it, is it the head office address?.


https://secure.ybonline.co.uk/contact-us/
Other Links From Yorkshire Bank:
Polly_P Avatar
6y, 9m agoPosted 6 years, 9 months ago
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(5) Jump to unreadLocked
Comments/page:
#1
be easier visiting your local branch
#2
Depending on problem, visit your local branch..

http://www.ybonline.co.uk/contact-us/

Head Office Address
Head Office
Clydesdale Bank PLC.
Registered Office:
30 St Vincent Place,
Glasgow,
G1 2HL



OR

http://www.ybonline.co.uk/contact-us/complaints-procedure-contact-us

Step 1

If possible, please refer your complaint to the original point of contact.

If the matter is not resolved to your satisfaction by this member of staff please speak or write to your Branch/Relationship Manager. Your Branch/ Relationship Manager will ensure that your complaint is investigated and try to resolve the matter to your satisfaction. If your complaint has not been resolved by the close of business on the next working day following it's receipt, we will either send you an acknowledgement letter or a written response addressing the matters you have raised. We will issue this within five working days of receipt of your complaint.
Step 2

If you are still dissatisfied with the response from your Branch/Relationship Manager you may refer your complaint to our Customer Engagement Manager at the following address. The Customer Engagement Manager will arrange for your complaint to be investigated further.

Customer Engagement Manager
Yorkshire Bank
Head Office Complex
4th Floor, 51 West George Street
Glasgow
G1 2HL

Telephone : 0845 602 5410
email : [email protected]">[email protected]


Once your complaint has been fully investigated, the Customer Engagement Manager will issue a final response letter. This letter will confirm the outcome of the final investigation.
If the Customer Engagement Manager has been unable to issue a final response letter to you within four weeks of receipt, a progress report will be issued confirming what stage the investigations are at. If the Customer Engagement Manager is still unable to issue a final response letter within eight weeks of the Bank first receiving your complaint, a further progress report will be issued. At this point we will also inform you that if you are dissatisfied with the delay, you may refer your complaint to the Financial Ombudsman Service.
Step 3

Our aim is always to resolve complaints to the satisfaction of our customers. However, in the unlikely event that you disagree with the decision we have made, you can refer the matter to the Financial Ombudsman Service. You should address your complaint to:

Financial Ombudsman Service
South Quay Plaza, 183 Marsh Wall
London E14 9SR
Telephone number: 0845 080 1800
Fax number: 020 7964 1001
This publication is also available in braille and tape format. Speak to a member of staff for details.

#3
in b4 "whats the problem,maybe we can help"
#4
i use yorkshire bank and never had a problem contacting them via phone


owned by aussie bank these days
#5
boothy
in b4 "whats the problem,maybe we can help"


Oh

i dont want to say here. it doesnt matter. guess they are keeping my money hey

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