Zavvi....... dishonest or what!!!! - HotUKDeals
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Zavvi....... dishonest or what!!!!

guv Avatar
banned7y, 2m agoPosted 7 years, 2 months ago
.

I bought an Zbox controller and 2 games (Lego and Pure?) on 25 October from one of the deals posted here.

I called them yesterday cos I realised I'd not received it yet and after looking at my account, it says it was shipped on the 28th. Chased them up today to ask if they had a tracking number and also Royal mail 'cos this is the second parcel this week not received. They were adamant it was sent on the 28th and said they would try to get me the tracking number.

In the last couple of minutes, Ive just had an email telling me they would complete the order once they have stock from the supplier and were aware it hadnt been sent yet!

WTF!!!!!!!!!

How dishonest can they get!!!



.
guv Avatar
banned7y, 2m agoPosted 7 years, 2 months ago
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#1
[COLOR="Red"]Cry??[/COLOR]
#2
Agreed (see tag)
banned#3
KFC
[COLOR="magenta"]Cry??[/COLOR]


Nah.... i don't cry. I get even.

Thank's for your usual wonderful contribution.
#4
i got mine
banned#5
sme24185
i got mine



We are aware that your order for the item(s) below is still outstanding and apologise that this has not yet been sent.

Order number 97953XX

* WEP: Wireless Entertainment Pack (includes Black Wireless Controller, Lego Batman & Pure)


We remain in contact with our suppliers and will keep you updated as soon as we are able to send the item to you.


My account shows it as being dispatched on 28th October.
banned#6
Wow... they've put the price up from £17.99 to £99
#7
I placed two orders for these through two different accounts (both within minutes of each other). The first order was dispatched on 28th October, and received on Friday 30th. The second order has been awaiting stock ever since, so I decided to cancel that one yesterday.

Is it still showing as shipped on your account, or has it reverted back to awaiting stock?
banned#8
midlandscomics
I placed two orders for these through two different accounts (both within minutes of each other). The first order was dispatched on 28th October, and received on Friday 30th. The second order has been awaiting stock ever since, so I decided to cancel that one yesterday.

Is it still showing as shipped on your account, or has it reverted back to awaiting stock?


Still showing delivered.
#9
I had a copy of Left For Dead on Xbox posted on 20th october, guess what I received.....

Nothing!
#10
they're screwing me over with the wolverine bluray as well. pre-ordered it, they didn't have stock until a week after release. they claim to have posted it out then. i never received it. i had to wait 10 working days before they will look into it. they then claim to have sent another one out on the 6th nov, i haven't received that one either. i don't believe they've sent either one. i used the voucher i used here in part-payment. i'll be contacting visa tomorrow to initiate a chargeback.
#11
pattern showing here. i wonder how many of us used vouchers for the goods that have got lost in the post ( read zavvi never sending them)
banned#12
http://img682.imageshack.us/img682/5679/zavvi.jpg


And now magically "sorry we havent sent it yet"
#13
Well its only been 2 days but my dvd boxsets showed as in stock on Tuesday and to be dispatched Wednesday, got an email tonight saying delayed from supplier.
#14
used a voucher they sent me when they started back up, bought gears of war for £2 something, waited a few days and nothing after a week they increased the price on the website then when they finally got round to replying it was to inform me there was no stock left (not according to the website) and cancel my order. They also said I would be credited the voucher back but they never did.

so avoided them until I won a couple of vouchers on here,first order took a while to arrive but it got here eventually, the 2nd one(blu ray) arrived unsealed with the plastic in the inside snapped so the discs were rattling about in the case. complained, but they never got back to me after I bombarded them with msgs.

One of the very few companies I would avoid like the proverbial plague.
banned#15
ants97
used a voucher they sent me when they started back up, bought gears of war for £2 something, waited a few days and nothing after a week they increased the price on the website then when they finally got round to replying it was to inform me there was no stock left (not according to the website) and cancel my order. They also said I would be credited the voucher back but they never did.

so avoided them until I won a couple of vouchers on here,first order took a while to arrive but it got here eventually, the 2nd one(blu ray) arrived unsealed with the plastic in the inside snapped so the discs were rattling about in the case. complained, but they never got back to me after I bombarded them with msgs.

One of the very few companies I would avoid like the proverbial plague.


Thinking back, this isn't the first time they taken my money and failed to deliver! I thought they'd turned over a new leaf! Obviously not!
#16
My missing parcel (which is the first thing I have ordered, including ebay purchases, to not arrive) was part paid with the hukd voucher.
banned#17
pinkleponkle
My missing parcel (which is the first thing I have ordered, including ebay purchases, to not arrive) was part paid with the hukd voucher.


Indeed... there does seem to be a pattern!
#18
they must have 100 :whistling:
#19
Just read this thread and remembered I sent back a game to zavvi that arrived damaged. I still havent recieved a refund for it. Would have forgotten completely about it if it wasnt for this thread. Thanks lol.
banned#20
harlzter
they must have 100 :whistling:


They must have tag abusers!
banned#21
i think you should all get together and contact watchdog.

through them, more people with the same experiences can report them too.

this way exposure to their practices will be bought out to public


hey GUV when you ring them, dont mention fraud. instead, mention that you have a collection of people who are going to report them to watchdog instead. make this the end part of your conversation.

they will most likely think you are bluffing. i seriously think you should all consider doing this and get something done about it.
#22
Sent by zavvi on 08 November 2009, 10:52

Your replacement request has been received and has been passed to the relevant team.

This will be actioned as promptly as possible.

You will receive an e-mail to confirm once your replacement has been processed.
#23
Good thread Guv, seems a lot of people have similar experiences to yours and nice to see that some members are willing to do something about it.

Shame that other members forget that this site is about deals/retailers/fair service etc and that not all threads are filed under 'nonsense'
banned#24
guv
LOL..... Fight, Fight, Fight....:w00t:

I will tell them I'm aware of numerous others and question if its company policy.


you will also have a better chance of someone backing you or even reporting them to watchdog for you if you go to MSE - better community with the consumers interest at heart :)
#25
kapows
you will also have a better chance of someone backing you or even reporting them to watchdog for you if you go to MSE - better community with the consumers interest at heart :)


any excuse to start another forum also Guv :-D
banned#26
bazzaric
Good thread Guv, seems a lot of people have similar experiences to yours and nice to see that some members are willing to do something about it.


To be fair, I didnt realise it was going to be widespread. I was just miffed they'd lied to me.

Shame that other members forget that this site is about deals/retailers/fair service etc and that not all threads are filed under 'nonsense'


Trolls will be Trolls....... But at least the mods have cleaned up the tags.

The only way to deal with them is to report.
banned#27
bazzaric
any excuse to start another forum also Guv :-D


Hehe... Good memory! :w00t:
#28
mine was the same despatched i spoke to cs and they said it was definately out

also got an email saying it hasnt been sent yet
banned#29
jasonrat
mine was the same despatched i spoke to cs and they said it was definately out

also got an email saying it hasnt been sent yet


Wonder how many more?

Seriously.... this is fraud!

We need to Get Even! :p
banned#30
zavvi = worst company ever
this happened to me with a doctor who boxset misprice a while back (just after they were bought out)
told me it had been sent, then few days later they were waiting for stock, took 3 months to get a refund, even though they said they didn't charge cards until dispatch
Then they started lying to people saying they hadn't sent any as it was a misprice, even though others on the forum had said theirs had came and posted photo's of it
Never used them since
banned#31
I did get an email from them before the last one, saying I needed to "fill out the form", sign and fax it back. The message centre in my account, said the same thing. There was no form. No attachment, no link, nothing. I did however, print the email, sign that and fax back.

So I've just replied to that (and will call later)

A form has not been received, but I did get an email saying I should fax the form to you. There was no attachment, so I printed the email and stated on the email that nothing had been received, signed it and faxed it back. I did ask to be telephoned (and stated my phone number) if that was a problem. I've heard nothing back.

In the meantime, I telephone again regarding this matter to ask for the tracking number. Someone said they would call me back. They gave he categoric 100% assurances that the package had been sent.

Last night I received and email telling me you were aware that my item had not been sent and were awaiting a delivery from your supplier.

I would be forgiven to think this was a misunderstanding or some sort of glitch. However on a Forum I use, I found out there appear to be a huge amount of people you have done this to also.

I certainly question now if Zavvi are committing fraud. My account still shows this completed. Claiming from the post office perhaps?

I am absolutely disgusted with what I have learnt. It's the sort of thing that gets onto Watchdog. You should feel very ashamed.
banned#32
guv

Seriously.... this is fraud!

[FONT="Century Gothic"][SIZE="2"][COLOR="Teal"]No its not.

Be careful about making such accusations as well.
[/COLOR][/SIZE][/FONT]
#33
I got mine, but I was one of the first to order.

How long into the deal being posted did you order?

As there were a fair few who didn't get.
banned#34
vibeone
No its not.

Be careful about making such accusations as well.


So what would you call sending to the Royal Mail a signed declaration that a parcel sent hasn't been received if it isn't fraud?

Besides, I didn't think you had any interest in this thread. (Though I do thank the mods for removing your trolling tags.)

Adam2050
I got mine, but I was one of the first to order.

How long into the deal being posted did you order?

As there were a fair few who didn't get.


Dunno. I did post in the original thread I think. So maybe that will show?

Its not that they didnt send thats the issue - but the fact they've said they did!!!!!!!!
#35
guv
So what would you call sending to the Royal Mail a signed declaration that a parcel sent hasn't been received if it isn't fraud?

Besides, I didn't think you had any interest in this thread. (Though I do thank the mods for removing your trolling tags.)



Dunno. I did post in the original thread I think. So maybe that will show?

Its not that they didnt send thats the issue - but the fact they've said they did!!!!!!!!


I know Zavvi's customer service is shocking.

Do you even still want the item after all the nonesense?
banned#36
Adam2050
I know Zavvi's customer service is shocking.

Do you even still want the item after all the nonsense?


Out of principle, yes. Have to admit it was just an impulse buy though.

I will enjoy sticking it to them though!:w00t:
#37
guv
Out of principle, yes. Have to admit it was just an impulse buy though.

I will enjoy sticking it to them though!:w00t:


Keep us up to date with the spanking.:w00t:
#38
Guv - have Zavvi charged your CC for the pack yet? I think mine was charged about a day or so before I received my dispatch email.

A lot of people seem to be having problems with Zavvi, especially with the vouchers. The weird thing is, The Hut (who own them) have never given me any problems with orders even when using multiple discounts on the same orders, and Zavvi even processed my first order for two of the WEPs (even though I then found out it said one per customer) with the use of a £3 voucher :?
banned#39
midlandscomics
Guv - have Zavvi charged your CC for the pack yet? I think mine was charged about a day or so before I received my dispatch email.

A lot of people seem to be having problems with Zavvi, especially with the vouchers. The weird thing is, The Hut (who own them) have never given me any problems with orders even when using multiple discounts on the same orders, and Zavvi even processed my first order for two of the WEPs (even though I then found out it said one per customer) with the use of a £3 voucher :?


To be honest, that was the thing that alerted me. ie I spoke to my bank to get transaction details and there was one there fronm Zavvi at the End of October. (I didnt record the exact date.)

But the fact remains, they have told me that they have 100% definately posted the item. Got me to sign a declaration that I hadn't received a parcel and now admit they haven't even sent the package. the fact I'm not alone in this, really does put the company in a poor light. If this is what they are doing, it is indeed fraud.
#40
guv
To be honest, that was the thing that alerted me. ie I spoke to my bank to get transaction details and there was one there fronm Zavvi at the End of October. (I didnt record the exact date.)

But the fact remains, they have told me that they have 100% definately posted the item. Got me to sign a declaration that I hadn't received a parcel and now admit they haven't even sent the package. the fact I'm not alone in this, really does put the company in a poor light. If this is what they are doing, it is indeed fraud.


I think it's to cover themselves to reason why they can charge your card. Zavvi claim to charge on dispatch but I was charged way before.

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