Zavvi Ebay Outlet Returns after 28days!! Joke - HotUKDeals
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Zavvi Ebay Outlet Returns after 28days!! Joke

sdl811 Avatar
5y, 7m agoPosted 5 years, 7 months ago
Bought some xbox headphones just before xmas and the mic has failed on them. Mailed zavvi to return as I fully expected a 1 years guarantee. Not so thereare fobbing me off with there 28 days returns policy, as that is passed they won't accept a return!!!.

All new items per the sales of goods act have a minimum one years guarantee , thats my thinking where they shoud repair/replace or refund.

Anyone else come across this from Zavvi Ebay Outlet and not about to return faulty goods after there 28 days policy?

Are they puling my leg?
Other Links From Zavvi :
sdl811 Avatar
5y, 7m agoPosted 5 years, 7 months ago
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(8) Jump to unreadPost a comment
Comments/page:
#1
read this thread fella.
#2
Lots of outlet items don't have full warranty.
Have a look at the auction page and double check what it says if you can. Or if they have the same item for sale still see what it says there.
1 Like #3
listing page will be gone by now as it over 90 days. This is why I print / pdf each page just for reassurance. If the item was sold as new it will have a years warranty so Zavvi will have to offer you at minimum a repair.

Edited By: simplyjimbo on Apr 23, 2011 15:52
#4
sales of goods acts state if item is faulty within 6 months of purchase you have a right to a refund HTH if your purchase is within 6 months, write a letter to them heres to start you off

Your name
First line of address
Second line of address
Third line of address
Fourth line of address
Contact telephone number
Owner/Manager’s name
First line of company address
Second line of company address
Third line of company address
Fourth line of company address

Today’s date

Dear Sir/Madam,

RE: Faulty goods and the Sale of Goods Act 1979 (as amended)

On [date of purchase] I bought a [description of purchase] from you for [insert price] which has stopped working.

The problem is [enter description of fault].

The Sale of Goods Act 1979 (as amended) states that when a consumer buys goods from a trader they must be: as described; of a satisfactory quality; and fit for any purpose made known at the time of sale to the seller.

This legislation also states that the seller, not the manufacturer, is legally obliged to sort out a problem if the goods do not meet these requirements.

The Sale of Goods Act 1979 (as amended) says: if goods break within the first six months after purchase then there is a presumption the goods were faulty when sold.

My goods are not [delete as appropriate - as described/fit for purpose/of satisfactory quality] and I wish to claim a [delete as appropriate - repair/replacement/refund] of my goods under the Sale of Goods Act 1979 as amended.

Please respond to my complaint within 7 days from receipt of this letter.

Yours faithfully,
[your name]



btw im surprised you got even a response from zavvi/ebay outlet, ive been trying for a month last november so just gave up, can you pm me who you contacted please because they dont respond on ebay, or the email stated there. thanks

Edited By: MR1123 on Apr 23, 2011 16:11
#5
if you had the problem after 6 months of purchase use this
Your name
First line of address
Second line of address
Third line of address
Fourth line of address
Contact telephone number
Owner/Manager’s name
First line of company address
Second line of company address
Third line of company address
Fourth line of company address
Today’s date

Dear Sir/Madam,

RE: Faulty goods and the Sale of Goods Act 1979 (as amended)

On [date of purchase] I bought a [description of purchase] from you for [insert price] which has stopped working.

The problem is [enter description of fault].

The Sale of Goods Act 1979 (as amended) states that when a consumer buys goods from a trader they must be: as described; of a satisfactory quality; and fit for any purpose made known at the time of sale to the seller.

This legislation also states that the seller, not the manufacturer, is legally obliged to sort out a problem if the goods do not meet these requirements.

The law also says I have six years from the date of purchase to claim damages for faulty goods.

My goods are not [delete as appropriate - as described/fit for purpose/of satisfactory quality] and I wish to claim a [delete as appropriate - repair/replacement/refund] of my goods under the Sale of Goods Act 1979 as amended.

Please respond to my complaint within 7 days from receipt of this letter.

Yours faithfully,
[your name]
#6
whatsThePoint
Did it say 1 year warranty when you bought it
Items bought at auction as a rule come with no warranty unless stated at the time

The item was bought as a new item and therefore should have a years warranty.

Edited By: sdl811 on Apr 23, 2011 16:31
#7
Ijust used the contact seller at zavvi_outlet. They responed a few times today but with there standard response 'cannot refund as outwith there 28days policy".

The headphones were only 8.99 but thats not the point, they have a duty to fulfill and there not doing it. I paid by CC so that'll be my next course of action.

MR1123
sales of goods acts state if item is faulty within 6 months of purchase you have a right to a refund HTH if your purchase is within 6 months, write a letter to them heres to start you off

Your name
First line of address
Second line of address
Third line of address
Fourth line of address
Contact telephone number
Owner/Manager’s name
First line of company address
Second line of company address
Third line of company address
Fourth line of company address

Today’s date

Dear Sir/Madam,

RE: Faulty goods and the Sale of Goods Act 1979 (as amended)

On [date of purchase] I bought a [description of purchase] from you for [insert price] which has stopped working.

The problem is [enter description of fault].

The Sale of Goods Act 1979 (as amended) states that when a consumer buys goods from a trader they must be: as described; of a satisfactory quality; and fit for any purpose made known at the time of sale to the seller.

This legislation also states that the seller, not the manufacturer, is legally obliged to sort out a problem if the goods do not meet these requirements.

The Sale of Goods Act 1979 (as amended) says: if goods break within the first six months after purchase then there is a presumption the goods were faulty when sold.

My goods are not [delete as appropriate - as described/fit for purpose/of satisfactory quality] and I wish to claim a [delete as appropriate - repair/replacement/refund] of my goods under the Sale of Goods Act 1979 as amended.

Please respond to my complaint within 7 days from receipt of this letter.

Yours faithfully,
[your name]


btw im surprised you got even a response from zavvi/ebay outlet, ive been trying for a month last november so just gave up, can you pm me who you contacted please because they dont respond on ebay, or the email stated there. thanks
#8
Under the sale of goods act, all purchases of new items should be fit for purpose. There is an indication of time eg a TV should be 3 years (even if the warranty says one year, it should be reasonable expected for a new TV to last 3 years. What the average time for earphones is is anyones guess but should be a year at least.

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