Zavvi no longer offering 15% VAT rate - HotUKDeals
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Zavvi no longer offering 15% VAT rate

LordEvilElmo Avatar
7y, 11m agoPosted 7 years, 11 months ago
Hi all,

I went into Zavvi to exchange a 360 controller - It was £22.49 yesterday at the till. The controller was faulty and I had to pay an additional 50p for the exchange. Whilst this is peanuts, I thought I would warn everyone that they may have problems with exchanges after christmas.
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LordEvilElmo Avatar
7y, 11m agoPosted 7 years, 11 months ago
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Comments/page:
#1
They cannot increase the VAT but they can put the prices up,,,
#2
They wouldn't have got my 50p for an exchange :?
#3
I wouldnt have paid the extra anything.

If it was faulty they could have replaced like for like if they have increased their price since purchase thats not your problem
#4
They can't legally charge you money to replace something that's become faulty, regardless of how their prices may've changed. I'd drop a quick five minute email to your local Trading Standards office, CC'ing in the Zavvi complaints department about it, partly in the hope that you'll get a refund of the 50p + some vouchers as a goodwill gesture, and partly because I'm rather spiteful towards companies that break the law.
#5
dxx
They can't legally charge you money to replace something that's become faulty, regardless of how their prices may've changed. I'd drop a quick five minute email to your local Trading Standards office, CC'ing in the Zavvi complaints department about it, partly in the hope that you'll get a refund of the 50p + some vouchers as a goodwill gesture, and partly because I'm rather spiteful towards companies that break the law.


Agreed imagine if it had gone down in price would they give you a refund? So why give them extra the greedy sods!
#6
They only have to legally refund in full if an item is faulty - they dont HAVE to exchange it - just give you the money you paid as shown on the receipt or other proof of purchase.
If the item has increased in price they can refund the purchase price and charge for the extra 50p if you want to buy from them again.

I'm with Col though - I wouldn't have paid the 50p
#7
ryouga
Agreed imagine if it had gone down in price would they give you a refund? So why give them extra the greedy sods!


If it had gone down in price and the item was faulty then YES they must refund you in full if that is what you want.
You do not HAVE to accept a replacement or a repair.

You can then use you refund to pay for the cheeper item and keep the change,

The sale of goods act is the same - you get what you paid as a refund if you have proof of purchase
#8
DAMNOME
If it had gone down in price and the item was faulty then YES they must refund you in full if that is what you want.
You do not HAVE to accept a replacement or a repair.

You can then use you refund to pay for the cheeper item and keep the change,

The sale of goods act is the same - you get what you paid as a refund if you have proof of purchase


What are you talking about? I was talking about if it was faulty and they wanted an exchange they wouldnt give them the extra they paid since it went down in price so expecting someone to pay more since it went up isnt fair on the buyer with the faulty goods.
#9
Thanks for all of the advice. I tried to pull them up on it saying that it is rather fishy as I only wanted like for like, but I couldn't argue with Xmas temps who are likely to lose their jobs in the new year.

I will certainly drop a line to the trading standards office, CCing the Zavvi customer complaints. It's only 50p, but what if I had taken back my XBox (Which I purchased at the same time...)? What about all of the people who are going to take back wrong items after Xmas?

Thanks for the advice all!

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