I bought a couple of games i ended up wanting to return. They were unopened so all was OK. Despite not having automated returns an advisor gave me an RMA number and the address to send it to.
Its been 2 weeks since i posted it back and nothing. They want a proof of postage before they can look into it, but because their address was freepost i didn't get anything from the post office.
Anyone else returned stuff to zavvi, this is just plain annoying.
I miss amazon's service right about now