Zavvi is terrible at game pre-order....... - HotUKDeals
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Zavvi is terrible at game pre-order.......

£0.00 @ Zavvi
I pre-ordererd Nioh like two months ago, and it release tomorrow at the 8th. but my order still say "Awaiting Stock Pick" which apparently meant they are still waiting for stock.......and it estimate …
sion22 Avatar
3w, 1d agoPosted 3 weeks, 1 day ago
I pre-ordererd Nioh like two months ago, and it release tomorrow at the 8th. but my order still say "Awaiting Stock Pick" which apparently meant they are still waiting for stock.......and it estimate the 9th for despatch which meant i probably wont get it till the 10th or later

So just a warning if you pre-order at Zavvi
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sion22 Avatar
3w, 1d agoPosted 3 weeks, 1 day ago
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1 Like #1
Nothing new with Zavvi then.
#2
Zavvi is terrible at most things, to be fair.
#3
First time order at Zavvi too, and its not even the cheapest. only ordered it because of the £10 cash back from quidco. atleast now i know who to avoid
banned#4
Rumour has it the CEO lives in a Saloon.
#5
I'd order somewhere else had a gears of war elite controller on order from them for 6 months before it came out and now its 6 months after and is still awaiting stock haha gave up with it
#6
jjmmww1
I'd order somewhere else had a gears of war elite controller on order from them for 6 months before it came out and now its 6 months after and is still awaiting stock haha gave up with it


wait, so you waited for six month? dam, that some patient you got. i already really **** at Zavvi being atleast 2 day late. how they let you pre-order a game and doesnt have them in-stock on release date is beyond me
#7
Zavvi are in my good books
#8
same here
ordered two months ago when it was going for just above 40€
it's still awaiting stock pick for me, with estimated delivery for release day

needless to say, status on product page went from "preorder now" to "sold out" as it reached release date.
I'm wondering if they have any stock at all at this point; I'll gladly wait a week or two since I got it for such a low price, but I'd like to know if they have any intention of shipping it
#9
Jeen0
same here
ordered two months ago when it was going for just above 40€
it's still awaiting stock pick for me, with estimated delivery for release day
needless to say, status on product page went from "preorder now" to "sold out" as it reached release date.
I'm wondering if they have any stock at all at this point; I'll gladly wait a week or two since I got it for such a low price, but I'd like to know if they have any intention of shipping it


I got it for £40 which is not cheaper at all... i probably wont be so angry if i got it cheap like you.

and your estimate for 8th is fake, if you go into your account, click on your Nioh order and then click contact us. it will say estimate dispatch on the 9th. this just make it even more shady as they are lying to you and only tell you the truth as they cant be bother to reply
#10
I've never received my preorders from zavvi. Both accounts I've waited over 10 days before I canceled and went to a local store.
Standard orders have been the same on some items. A long time for awaiting stock pick, on a computer mouse I believe it was. 21 days later I ended up canceling and going without. Luckily the razer sale came about.

I don't use them anymore and tend to vote them cold when deals pops up with them in it.
#11
sion22
Jeen0
same here
ordered two months ago when it was going for just above 40€
it's still awaiting stock pick for me, with estimated delivery for release day
needless to say, status on product page went from "preorder now" to "sold out" as it reached release date.
I'm wondering if they have any stock at all at this point; I'll gladly wait a week or two since I got it for such a low price, but I'd like to know if they have any intention of shipping it
I got it for £40 which is not cheaper at all... i probably wont be so angry if i got it cheap like you.
and your estimate for 8th is fake, if you go into your account, click on your Nioh order and then click contact us. it will say estimate dispatch on the 9th. this just make it even more shady as they are lying to you and only tell you the truth as they cant be bother to reply

heh
on the contact us form it says
Est. Dispatch Date 28/10/16

So they dont update or check these orders at all?
it still reports a rumored release date in 2016

it's 45€+shipping on amazon.fr, maybe ill get it there if I get no info at all for tomorrow
#12
contacted them on twitter
support said they're out of stock and they dont know when they'll get other copies.

Did they ship any copies at all?
well, cancelling that nier automata preorder as well
guess I'd receive it after the unannounced pc release date....
#13
Jeen0
contacted them on twitter
support said they're out of stock and they dont know when they'll get other copies.
Did they ship any copies at all?
well, cancelling that nier automata preorder as well
guess I'd receive it after the unannounced pc release date....


wait they said Nioh out of stock? out of stock for sale or for shipping to people who pre-ordered?


**** Zavvi, they should not be offering game pre-order, if they cant even supply people ordered months ago

Edited By: sion22 on Feb 08, 2017 13:10: new
#14
sion22
Jeen0
contacted them on twitter
support said they're out of stock and they dont know when they'll get other copies.
Did they ship any copies at all?
well, cancelling that nier automata preorder as well
guess I'd receive it after the unannounced pc release date....
wait they said Nioh out of stock? out of stock for sale or for shipping to people who pre-ordered?
**** Zavvi, they should not be offering game pre-order, if they cant even supply people ordered months ago

Hello,

I am sorry but I cannot see that we have any more stock on order for this item yet so we are unable to provide an estimated date on when the item will be back in stock.

I am sorry for the inconvenience.
Regards
Sarah



That was after telling them that I preordered 2 months ago and it's still awaiting stock pick

take that as you will
#15
Jeen0
sion22
Jeen0
contacted them on twitter
support said they're out of stock and they dont know when they'll get other copies.
Did they ship any copies at all?
well, cancelling that nier automata preorder as well
guess I'd receive it after the unannounced pc release date....
wait they said Nioh out of stock? out of stock for sale or for shipping to people who pre-ordered?
**** Zavvi, they should not be offering game pre-order, if they cant even supply people ordered months ago
Hello,
I am sorry but I cannot see that we have any more stock on order for this item yet so we are unable to provide an estimated date on when the item will be back in stock.
I am sorry for the inconvenience.
Regards
Sarah
That was after telling them that I preordered 2 months ago and it's still awaiting stock pick
take that as you will


She isnt even answering your question. she just told you its sold out and dont know when it will be back in stock. and gave zero indication of if they actually had any stock to fullfill the pre-order we placed.

going to wait a few more day before i cancel
#16
there terrible with ALL preorders not just games1
#17
sion22
Jeen0
same here
ordered two months ago when it was going for just above 40€
it's still awaiting stock pick for me, with estimated delivery for release day
needless to say, status on product page went from "preorder now" to "sold out" as it reached release date.
I'm wondering if they have any stock at all at this point; I'll gladly wait a week or two since I got it for such a low price, but I'd like to know if they have any intention of shipping it
I got it for £40 which is not cheaper at all... i probably wont be so angry if i got it cheap like you.
and your estimate for 8th is fake, if you go into your account, click on your Nioh order and then click contact us. it will say estimate dispatch on the 9th. this just make it even more shady as they are lying to you and only tell you the truth as they cant be bother to reply


not waiting just forgot but I got an email last week saying sorry about this we are still awaiting stock and then remembered and just left it since it will never been fulfilled
#18
Pre-order from Amazon they give you money back if an other store has it cheaper
1 Like #19
beau_higgs
Pre-order from Amazon they give you money back if an other store has it cheaper
no they don't
#20
voyager123
beau_higgs
Pre-order from Amazon they give you money back if an other store has it cheaper
no they don't

indeed, they even refuse price adjustment now
anyway



Thank you for getting in touch with us about your pre-order.

We send all pre-ordered items out as soon as we receive them into our warehouse from the manufacturers. We always endeavour to have pre-orders delivered to our customers on, if not before, the release date.

Please accept our apologies that on this occasion we were not able to have this with you on the release date. We understand this must be both disappointing and frustrating.

We are still awaiting stock from the manufacturers and therefore cannot give an exact dispatch date at this time.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,

Jen

Zavvi.com Customer Service Team




So have fun waiting, they didnt have any stock at all to begin with and were blindly accepting preorders
by the time they have stock it'll be cheaper on amazon as well
#21
Jeen0
voyager123
beau_higgs
Pre-order from Amazon they give you money back if an other store has it cheaper
no they don't
indeed, they even refuse price adjustment now
anyway
Thank you for getting in touch with us about your pre-order.
We send all pre-ordered items out as soon as we receive them into our warehouse from the manufacturers. We always endeavour to have pre-orders delivered to our customers on, if not before, the release date.
Please accept our apologies that on this occasion we were not able to have this with you on the release date. We understand this must be both disappointing and frustrating.
We are still awaiting stock from the manufacturers and therefore cannot give an exact dispatch date at this time.
If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.
Kind regards,
Jen
Zavvi.com Customer Service Team
So have fun waiting, they didnt have any stock at all to begin with and were blindly accepting preorders
by the time they have stock it'll be cheaper on amazon as well

Got the same **** first time and then this, It seems they cant even be bother to check and answer you, they just choose a stock answer from a list




Thank you for getting in touch to ask about the estimated dispatch of NiOh.

I am really sorry that this has not yet been dispatched. NiOh is on special order for you with our supplier but at this time they are unable to give me a date for when they will have it in stock.

You can check the status of your order at any time by logging into your account and following the prompts. Once your order has been sent you will receive an e-mail to tell you it is on its way.

My sincere apology for the inconvenience.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,

Priscilla


They already ruin the launch for me and I dont have time to play till next monday, so i will wait few money day and if still not fixed. i will order from Amazon


Edited By: sion22 on Feb 09, 2017 14:19
#22
sion22

I pre-ordererd Nioh like two months ago, and it release tomorrow at the 8th. but my order still say "Awaiting Stock Pick" which apparently meant they are still waiting for stock.......and it estimate the 9th for despatch which meant i probably wont get it till the 10th or later
So just a warning if you pre-order at Zavvi

Hi sion22,

I'm really sorry to hear that your copy of Nioh has not been dispatched to you yet. I can see that this was due to be released on 08/02/2017, in which we are working closely with the suppliers of this game to have the stock dispatched as quick as we can.

If you can contact us through our feedback account ([email protected]), and provide us with your order number, we will be able to look into this for you.

We apologise for the inconvenience that this may have caused you, and can assure that we are working on this as a priority matter.

Thanks,

Andy - Zavvi Feedback Team
#23
Jeen0
same here
ordered two months ago when it was going for just above 40€
it's still awaiting stock pick for me, with estimated delivery for release day
needless to say, status on product page went from "preorder now" to "sold out" as it reached release date.
I'm wondering if they have any stock at all at this point; I'll gladly wait a week or two since I got it for such a low price, but I'd like to know if they have any intention of shipping it

Hi Jeen0,

I'm really sorry that Nioh has not been dispatched to you yet. We are working on resolving this as quickly as we can. In the meantime, if you'd like to submit your order number to [email protected], we can look into this for you.

Thanks,

Andy - Zavvi Feedback Team
#24
kos1c
I've never received my preorders from zavvi. Both accounts I've waited over 10 days before I canceled and went to a local store.
Standard orders have been the same on some items. A long time for awaiting stock pick, on a computer mouse I believe it was. 21 days later I ended up canceling and going without. Luckily the razer sale came about.

I don't use them anymore and tend to vote them cold when deals pops up with them in it.

Hi kos1c,

I'm really sorry to hear of the experience that you've had with Zavvi. We understand that you had waited a significant amount of time for a product ordered to be restocked by our suppliers. If you could take the time to contact us at [email protected], we can discuss this further and offer a resolution.

Thanks,

Andy - Zavvi Feedback Team
#25
Zavvi_official
kos1c
I've never received my preorders from zavvi. Both accounts I've waited over 10 days before I canceled and went to a local store.
Standard orders have been the same on some items. A long time for awaiting stock pick, on a computer mouse I believe it was. 21 days later I ended up canceling and going without. Luckily the razer sale came about.

I don't use them anymore and tend to vote them cold when deals pops up with them in it.

Hi kos1c,

I'm really sorry to hear of the experience that you've had with Zavvi. We understand that you had waited a significant amount of time for a product ordered to be restocked by our suppliers. If you could take the time to contact us at [email protected], we can discuss this further and offer a resolution.

Thanks,

Andy - Zavvi Feedback Team


​No thank you, I'm not interested in using Zavvi's website anymore. My issues are from a few years ago, which didn't get resolved back then, and I don't mind them not being resolved now.
#26
kos1c
​No thank you, I'm not interested in using Zavvi's website anymore. My issues are from a few years ago, which didn't get resolved back then, and I don't mind them not being resolved now.

Thanks for replying. I'm sorry again for the way that matters were handled.

Andy - Zavvi Feedback Team


Edited By: Zavvi_official on Feb 09, 2017 19:40
#27
Zavvi_official
Jeen0
same here
ordered two months ago when it was going for just above 40€
it's still awaiting stock pick for me, with estimated delivery for release day
needless to say, status on product page went from "preorder now" to "sold out" as it reached release date.
I'm wondering if they have any stock at all at this point; I'll gladly wait a week or two since I got it for such a low price, but I'd like to know if they have any intention of shipping it
Hi Jeen0,
I'm really sorry that Nioh has not been dispatched to you yet. We are working on resolving this as quickly as we can. In the meantime, if you'd like to submit your order number to [email protected], we can look into this for you.
Thanks,
Andy - Zavvi Feedback Team

Amazon is doing a 45€ offer on nioh, so I ordered it there and I'll receive it early next week. Also had to cancel my nier automata preorder from you and go for amazon.
The only one who should be sorry is the company itself for losing custumers.
Last time I ordered ffxv and had to wait more than the time needed since zavvi printed the wrong address, wanted to give another chance but it's getting ridiculous.
#28
Zavvi_official
sion22

I pre-ordererd Nioh like two months ago, and it release tomorrow at the 8th. but my order still say "Awaiting Stock Pick" which apparently meant they are still waiting for stock.......and it estimate the 9th for despatch which meant i probably wont get it till the 10th or later
So just a warning if you pre-order at Zavvi
Hi sion22,
I'm really sorry to hear that your copy of Nioh has not been dispatched to you yet. I can see that this was due to be released on 08/02/2017, in which we are working closely with the suppliers of this game to have the stock dispatched as quick as we can.
If you can contact us through our feedback account ([email protected]), and provide us with your order number, we will be able to look into this for you.
We apologise for the inconvenience that this may have caused you, and can assure that we are working on this as a priority matter.
Thanks,
Andy - Zavvi Feedback Team


Why? so you can tell me the same thing again and wait?
#29
sion22
Zavvi_official
sion22

I pre-ordererd Nioh like two months ago, and it release tomorrow at the 8th. but my order still say "Awaiting Stock Pick" which apparently meant they are still waiting for stock.......and it estimate the 9th for despatch which meant i probably wont get it till the 10th or later
So just a warning if you pre-order at Zavvi
Hi sion22,
I'm really sorry to hear that your copy of Nioh has not been dispatched to you yet. I can see that this was due to be released on 08/02/2017, in which we are working closely with the suppliers of this game to have the stock dispatched as quick as we can.
If you can contact us through our feedback account ([email protected]), and provide us with your order number, we will be able to look into this for you.
We apologise for the inconvenience that this may have caused you, and can assure that we are working on this as a priority matter.
Thanks,
Andy - Zavvi Feedback Team


Why? so you can tell me the same thing again and wait?


​Was the same crap they did to me with child of light. "We are working hard with the supplier..."
2 weeks later I went else where and it as slightly cheaper.

Happened with another pre order and a standard order. Left negative feedback on trustpilot and haven't used them since
#30
kos1c
sion22
Zavvi_official
sion22

I pre-ordererd Nioh like two months ago, and it release tomorrow at the 8th. but my order still say "Awaiting Stock Pick" which apparently meant they are still waiting for stock.......and it estimate the 9th for despatch which meant i probably wont get it till the 10th or later
So just a warning if you pre-order at Zavvi
Hi sion22,
I'm really sorry to hear that your copy of Nioh has not been dispatched to you yet. I can see that this was due to be released on 08/02/2017, in which we are working closely with the suppliers of this game to have the stock dispatched as quick as we can.
If you can contact us through our feedback account ([email protected]), and provide us with your order number, we will be able to look into this for you.
We apologise for the inconvenience that this may have caused you, and can assure that we are working on this as a priority matter.
Thanks,
Andy - Zavvi Feedback Team
Why? so you can tell me the same thing again and wait?
​Was the same crap they did to me with child of light. "We are working hard with the supplier..."
2 weeks later I went else where and it as slightly cheaper.
Happened with another pre order and a standard order. Left negative feedback on trustpilot and haven't used them since


yeah,its the 10th already and still no stock or any idea when it be instock. i doubt they can do anything about it even if i contact feedback since they already mention they dont know when they will have stock. and i doubt they will give you a discount. i mean pretty sure i can say byebye to pre-order bonus
#31
sion22
kos1c
sion22
Zavvi_official
sion22

I pre-ordererd Nioh like two months ago, and it release tomorrow at the 8th. but my order still say "Awaiting Stock Pick" which apparently meant they are still waiting for stock.......and it estimate the 9th for despatch which meant i probably wont get it till the 10th or later
So just a warning if you pre-order at Zavvi
Hi sion22,
I'm really sorry to hear that your copy of Nioh has not been dispatched to you yet. I can see that this was due to be released on 08/02/2017, in which we are working closely with the suppliers of this game to have the stock dispatched as quick as we can.
If you can contact us through our feedback account ([email protected]), and provide us with your order number, we will be able to look into this for you.
We apologise for the inconvenience that this may have caused you, and can assure that we are working on this as a priority matter.
Thanks,
Andy - Zavvi Feedback Team
Why? so you can tell me the same thing again and wait?
​Was the same crap they did to me with child of light. "We are working hard with the supplier..."
2 weeks later I went else where and it as slightly cheaper.
Happened with another pre order and a standard order. Left negative feedback on trustpilot and haven't used them since


yeah,its the 10th already and still no stock or any idea when it be instock. i doubt they can do anything about it even if i contact feedback since they already mention they dont know when they will have stock. and i doubt they will give you a discount. i mean pretty sure i can say byebye to pre-order bonus


​They'll repeat the same "we are trying to contact our supplier and we'll dispatch as soon as possible."

If you enquire again, they'll apologise and repeat the above. And so on, until you give up and go else where or if stock arrives first.

I wasn't offered any sort of discount for waiting upto 20+ days on an order before giving up.

I just don't waste my time with Zavvi anymore.

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