Zoombits Chat Transcript
I'm new to the forum although I've used Hotukdeals for a long time.
I ordered some RAM from Zoombits a few days ago and the order has stated 'Ready to print' for a while so I spoke to 'Matthew' on the live chat facility who told me it is currently out of stock. I asked for the order to be cancelled and he told me that apparently I am not entitled to cancel as it is RAM and therefore non refundable/returnable. I knew this when I ordered and if I cannot get a refund then that's fine I'll wait for the item to come in stock, my concern is that the item will never come into stock and I will be £68 out of pocket with nothing to show for it. I stated this in the live chat and, unless I misinterpreted what he said, even if it does not come into stock then they will not return my money.
Rather than get irate with the live chat operator I decided I would post the transcript on here to see whether they are in the wrong:
info: Welcome to Live Chat. One of our operators will be with you shortly.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: You are now chatting with 'matthew'
matthew: Welcome to Live Chat. How can we help?
you: Hi, I ordered something from you two days ago and it says on the order status 'Ready to Print,' what does that mean?
matthew: order number please
matthew: I'm sorry for the delay. I'll be right with you.
matthew: your item you have ordered is currently out of stock
you: ok, do you know how long stock will take to be in?
matthew: I will be right with you.
matthew: i dont have time sclae at moment but hopefully should not be to long
you: ok, sadly I think I'll need to cancel the order as I need it by next week at the latest
matthew: as you ordered RAM item is non exchangeable or refundable as per terms and conditions on our website
you: right so if the item does not come in stock will you then refund me?
matthew: no coz RAM is none refundable only if RAM is faulty then we refund
you: so if it does not become available and I am waiting indefinitely then I will not receive a refund?
matthew: yes that is correct
you: ok, thanks for that
matthew: You're very welcome and have a nice day...
Am I mad or does that seem a bit dodgy?