Instructions:Dear Mr .........
Thank you for your e-mail, we are sorry to hear you wish to close your account.
As we value your custom we would like to offer you 10% discount off your next order.
Simply quote XX176 when placing your order by phone or enter the code in the promotion code box online.
This offer will be valid until 31/05/09. If you do not want to take advantage of this offer please let us know.