FAQ Prior to full changeover 31/07/17

Why can't you just leave the old site running as it is?

Unfortunately the old site is running on a completely separate system - new development on the old site was becoming more and more of a challenge, and the features we want to implement for hotukdeals to continue to move forward were not compatible with the old version

I want to carry on using the old site
Running two versions of the site was fine while we filtered through the initial bugs but it isn't a long term solution and doesn't allow us to get a full picture on stability and overall usability. The user stats for new are good (otherwise we wouldn't be pushing forward!) however we know there's still work to do (changing the card layout, adding more features, developing the groups to enable users to personalise their browsing experience) - we'll therefore be retiring the old version and continuing to develop the new one

I hate the spacing. It's too big!
We're working on a compacted version of the deal cards which will make things feel a little more like what you're used to - we hope to have these ready for you within the next few weeks

Is this final? No going back?
We won't be continuing to support the old version of the website, however this whole process will continue for several months until things feel right for the majority of our users. This is not a hard switch and not a case of "tough **** if you don't like it", this is a project that everyone can get involved in.
Since starting testing back in May (both public and with closed groups) we've added dozens of requested features, reintroduced previously retired options and designed brand new additions from the ground up. The eventual product will be something you can personalise and adjust to fit your browsing habits and topic preferences entirely.

Why don't you listen to your members?
We do. That's why we've made this change and why we'll continue to evolve hotukdeals. While change is inconvenient to most, and a burden to some, as a website we have to listen to our users and react to their behaviour. Websites and communities change, evolve and move constantly and at a certain point, the platform / tech behind a website can become outdated and unusable (it becomes harder to maintain and more difficult to implement new additions / fixes.)
These changes are definitely not ideal for some members; usually when we roll out any update on hotukdeals some users will complain or threaten to quit. We're definitely open to taking on board all feedback, we'll be honest and realistic about what we can and can't do to solve those complaints and while we appreciate that changes will always create negative comments, this is a necessary step for hotukdeals and part of the natural life of any website or community.

I get email notifications for new comments on subscribed threads but I don’t want those. How can I unsubscribe?

Click on your avatar image - go to "settings" - "notifications" and untick "notify me by email as well‘ on the "subscribed deals" section

Where are my subscriptions!!?
You'll still get alerts for your subscriptions.
Try not to confuse your "saved deals" list with those you're subscribed to:
Subscriptions: You can subscribe to alerts for any deal and manage your subscription settings in your profile,
Saved threads: OR you can save a thread to review later.
Saving a thread doesn't switch on an alert for that thread. If you decide you're not interested in being subscribed to a certain thread anymore, you just unsubscribe from your email alert.

What happened to my roundup digest email?

We can't support this layout currently, however you can set up one of the following emails:

- daily newsletter with the hottest deals of the day

- weekly newsletter with the highlights of the week

- email notifications based on all of the groups or keywords you choose, so e.g. you can set "gaming" as keyword and opt into the immediate notification email or a daily email which will show you deals posted for gaming

Where are the comment numbers?

We decided to remove the comment numbers and instead add the permalink. The permalink always works out on which site a comment sits currently and it will work no matter which order you have for viewing comments (descending vs ascending). This cannot work with static comment numbers.

Where is advanced search?
Use the search box, top right - if you want to filter further using advanced settings, from the search page you can use your filter cog

I've found a bug on the web version of hotukdeals
Please comment below with the following info: What browser are you using? What operating system? On which page did you find the bug and what were you doing when you spotted it? If possible, please provide a screen cap.

I'd like to request a new feature.
Have a look in the opening post to see if your feature request is already listed. If not, leave a comment below stating why you think it'd be beneficial and we'll see what we can do!

I can't use the competition forum as well as before
Competitions were by far the most complained about part of hotukdeals prior to this update. While it's frustrating to comp users, hotukdeals is a deals website, and users need to be able to use it for deals without feeling they're being spammed. That said, we haven't closed the comp forum - you can still access it via the main menu - we've also added in a tool so you can mark competitions as entered, and once advanced search is live again you'll be able to filter competitions further. We won't be adding any more features to this section at present as we need to focus on the most-used parts of hotukdeals.

My feedback is about the app
You can join in discussion on the app update and log any bugs here

My homepage has changed / I don't want to see all of these deals on my homepage, I only want to see certain topics
That's ok - we want you to personalise your experience on hotukdeals. If you go into your user settings / profile and account you can change your default homepage in the dropdown at the bottom of the page

*I want to see everything, including competitions on my homepage
Click your settings cog top right to switch your custom display *ON* - then you'll be able to use the filter to specify exactly what you want to see. If you haven't already done so, use your user settings / profile to set "custom" as your homepage. Your setting will become your default homepage

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