How long does buyer protection last and how can I initiate a return/refund?

It lasts 15 days from the moment you confirm receipt of your item.

Any item with the label "Buyer protection" on its detail page is covered, with the exception of:

• Items that you have damaged yourself
• Personalised and custom-made items
• Perishable items (such as flowers)
• Items unsuitable for return due to hygiene or health reasons.

Learn more on the exceptions here.

If an item needs to be returned, who pays the return cost?

• If you decide to return an item due to a change of mind, then it will be up to you to cover the return cost.
• If an item is defective, arrives not as described, or it's the incorrect item, then it will be up to the store to cover the return cost.

You can find all the terms and conditions, including any exclusions, here

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