Posted 27th Dec 2019
I bought an Amazon Firestick two years ago and connected it to my Plusnet router. I have now changed over to Vodafone and on my tv it is saying that there is no network connection for my Firestick. Can somebody please tell me if it is possible to connect this Firestick to the Vodafone network now and how to do it (perhaps by going to settings) - my remote is not letting me do anything by the way? Thank you.
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sorted byGood point, forgot about that part in this case!
Your remote doesn't pair and has nothing to do with your previous router.
Your remote connects to your Firestick and your Firestick connects to your router.
Is your remote possibly broken?
You need to go to the fire stick settings and click network and add a network from there - using your remote.
Also have remote app for your phone. Makes it easier if you typing alot or entering web addresses or copy and paste etc.
amazon.co.uk/Ama…SKC
This only works if you’re on the same WiFi network... so this solution is not useful because they aren’t on the same network
I can't get to the settings using my remote as it is connected to the old wifi provider (Plusnet) - I'm now with Vodafone.
Reconnect (old) Plusnet router to mains. Let Firestick connect to old Plusnet router. Let Firestick find new router's wifi. Enter pass for new router's wifi. This assumes your remote is functional beyond having decent batteries.
When was the last time you used it, if it is the original configuration you were using?
As with previous comments, check / change the batteries.
If you can't get your remote to work with new batteries, with the Firestick on and booted up, point your remote directly at your Firestick, with no obstacles in between (straight signal path) and depending on the Firestick / remote, either press and hold the 'home' for 10-15 secs, or press and hold the button with the three lines for the same amount of time to pair the remote to the Firestick.
The remote would not pair like this as it was set up for my old Plusnet router - I am now getting Amazon Prime through my tv set via Vodafone, so the remote would not work whilst the settings were for the Plusnet router. The problem has now been sorted out now - please, see what I posted a couple of minutes ago. (edited)
The remote would not work at all until I followed the instructions in the video. My Amazon Firestick was originally set up to use with the Plusnet router a couple of years ago. I had to change the settings so that the Firestick was set up with the new Vodafone router. Because the remote would not work, I could not change the settings on the tv set (on the Amazon Firestick page). I googled this earlier before finding the video and lots of people had said that they had the same issue with the remote once they changed internet provider - many of them actually thought that they would have to go out and buy a new Firestick as they could not work out how to sort the issue out. Anyway, it's all done now. Perhaps if you watch the video, you will understand better (rather than me trying to explain things) as to what the issue is when you change to a new internet provider.