Posted 17 May 2020

Hermes not collecting? What to do

So I’m sending a package using Hermes collection and they haven’t come to collect the package. What do I do?

Help appreciated!
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  1. deleted2344480's avatar
    Wait until tomorrow to see if they collect or take it to a parcel shop and drop it off. Not much else really.
  2. tiger_lily2008's avatar
    They can collect any time between 8am - 8pm
  3. Auran's avatar
    Author
    andiron8714/12/2020 13:47

    If my parcel collection was scheduled for today and it doesn't get …If my parcel collection was scheduled for today and it doesn't get collected, do I need to reschedule it or wait?Also, if I give up and want to drop it to the hermes shop, do I need to cancel current label and print a "drop-off" label or can I leave it with "collection" label?


    If I remember correctly just take the parcel to the drop off place, they should be able to scan it. Once it’s scanned and in the system it should be fine and on its way.
  4. bozo007's avatar
    And sometimes they collect the next day.
  5. Auran's avatar
    Author
    They were due to collect on Thursday..so just been thinking whether they will actually collect
  6. Flynn.Jack's avatar
    Probably just a glich. We book "drop off at parcel shop" then contact local courier via FB or mobile to pick up same day. Get to know your courier.
  7. Auran's avatar
    Author
    I booked via eBay- this is what I’m seeing from eBay
    40783360-sb9VK.jpg
  8. deleted2344480's avatar
    Auran17/05/2020 18:44

    I booked via eBay- this is what I’m seeing from eBay [Image]


    It literally says Collection No Longer Required - i suspect therefore that they wont be collecting from you.

    Just book another label for collection tomorrow and stick it on the parcel. Then go into ebay and cancel the other label which i reckon you’ve already done, i suspect by accident at 2pm on the 13th.
  9. Auran's avatar
    Author
    Hmmm, haven’t cancelled it and been at home
  10. Auran's avatar
    Author
    deleted234448017/05/2020 18:57

    It literally says Collection No Longer Required - i suspect therefore that …It literally says Collection No Longer Required - i suspect therefore that they wont be collecting from you.Just book another label for collection tomorrow and stick it on the parcel. Then go into ebay and cancel the other label which i reckon you’ve already done, i suspect by accident at 2pm on the 13th.


    Do I get a refund if I cancel ?
  11. deleted2344480's avatar
    Auran17/05/2020 19:05

    Do I get a refund if I cancel ?


    Yes as long as the label doesn’t enter the delivery network.
  12. Chiptivo's avatar
    The best solution is to use a different courier.
  13. bobdylan's avatar
    Did you book with Packlink? I tried to use them for the 1st time last week and my order was never collected, I ended up cancelling the collection and getting a refund and they still turned up 7 days later to try to collect it!

    Basically Packlink and/or Hermes are both crap!

    Never again, I'll be dropping off at my nearest shop like I normally would from now on... (edited)
  14. Auran's avatar
    Author
    bobdylan17/05/2020 23:47

    Did you book with Packlink? I tried to use them for the 1st time last week …Did you book with Packlink? I tried to use them for the 1st time last week and my order was never collected, I ended up cancelling the collection and getting a refund and they still turned up 7 days later to try to collect it!Basically Packlink and/or Hermes are both crap!Never again, I'll be dropping off at my nearest shop like I normally would from now on...


    Yeah booked via packlink, I mean the collection service worked when I first used it!
  15. Jay91's avatar
    bobdylan17/05/2020 23:47

    Did you book with Packlink? I tried to use them for the 1st time last week …Did you book with Packlink? I tried to use them for the 1st time last week and my order was never collected, I ended up cancelling the collection and getting a refund and they still turned up 7 days later to try to collect it!Basically Packlink and/or Hermes are both crap!Never again, I'll be dropping off at my nearest shop like I normally would from now on...



    I have used packlink around 12 times this month, have had no issues. Luckily I have gotten to know the driver in my area for the collections so he drops me a message before he comes. Normally he collects on the same day I print the slip. I guess maybe I was lucky?
  16. andiron87's avatar
    If my parcel collection was scheduled for today and it doesn't get collected, do I need to reschedule it or wait?
    Also, if I give up and want to drop it to the hermes shop, do I need to cancel current label and print a "drop-off" label or can I leave it with "collection" label?
  17. tylarnathan07's avatar
    did not hear the curerea knock can he call back thanks
    Sc4mp0's avatar
    A) I think you've joined the wrong forum to ask that question

    B) Probably not, you'd have to rebook the collection as they have more items to pick up or deliver so will be on a tight schedule
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