Ordered on eBay for Argos collection, item returned to sender, no proof?

deleted435184

Posted 2nd Aug 2020

Stressed out with this as I really don't know what to do.

I ordered a part for my car on eBay early June, for Argos collection. I had just gone back to work so I ended up forgetting to collect. If I'd known about the 7 days I'd have tried harder to go get it.

Anyway... I went in, they said it had been returned to sender. I asked the sender if they'd received it and nothing. I'm now nearly 2 months and they still say unreceived.

I went back to Argos today and asked if they have any proof of sending, any return label tracking, but no. The rather unhelpful guy there just told me there's nothing he can do. I am pretty sure they should use a return label.

I'll add - I did open an eBay case but they sided with the seller. The original Argos collection number just shows ready for collection, still.

Now who is my complaint with? I feel like I'm left without my part and without my money. There is no way to prove if the seller gets the return. eBay don't have a contact number, Argos have wiped their hands...? This seems to be quite a common problem!

Any help / suggestions welcome. I'm pretty sure the T&C's cover both buyer and seller but I feel left in the dark!

27 Comments

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2nd Aug 2020
deleted137392102/08/2020 13:01
I’m surprised items are only held for 7 days. Good to know

this is the usual time that things are held for you with click and collect. for some retailers, like wickes, i think it is 2 days.
Author
2nd Aug 2020
Here is eBay's response, "Yes, it was originally found in the sellers favour. To be honest we don't have any information for the location of item, is Argos sent it back to seller, might be that it got lost."

I will get a refund but this shows a bit of a flaw in the Argos collection option. (edited)
2nd Aug 2020
deleted43518402/08/2020 17:04
Here is eBay's response, "Yes, it was originally found in the sellers …Here is eBay's response, "Yes, it was originally found in the sellers favour. To be honest we don't have any information for the location of item, is Argos sent it back to seller, might be that it got lost."I will get a refund but this shows a bit of a flaw in the Argos collection option.

argos is not great at the moment. the local store near me, which is a really big store, is still shut when all the other shops are open

there is a cheeky sign on the store window to say "we are still shut".
2nd Aug 2020
mutley102/08/2020 18:11
argos is not great at the moment. the local store near me, which is a …argos is not great at the moment. the local store near me, which is a really big store, is still shut when all the other shops are open there is a cheeky sign on the store window to say "we are still shut".

Rumour has it that Argos might shut most of its stand alone stores & only keep the ones in Sainsburys or add them into Sainsburys as a collection point.
2nd Aug 2020
mutley102/08/2020 18:21
i do think my local store won't open again as i think retailers are …i do think my local store won't open again as i think retailers are closing some stores in the new business model. it does make sense for argos to move away from the high street and into the sainsburys stores as this will be a big cost saving exercise. there is a big sainsburys nearby as well with an argos inside, so i think this is why the argos store has decided not to open.it is the other side of town, where i don't tend to go as it has more traffic.

They announced they were shutting either 60 or 70 stores before Xmas. So I guess they will stay closed. No point in opening them now.
2nd Aug 2020
deleted43518402/08/2020 19:29
It wasn't an Argos store, rather one inside a Sainsbury's. I don't like …It wasn't an Argos store, rather one inside a Sainsbury's. I don't like where the shopping world is going.

i buy most stuff online now.

the supermarkets, wilko and the clothes shops are the only shops i tend to go into nowadays. but i would miss the buzz of the highstreet if all the shops shut down
2nd Aug 2020
Have you tried calling eBay and explaining this over the phone? You will get a better response id presume over someone who has to sit and read through hundreds of item not recieved cases every day,
2nd Aug 2020
i am surprised ebay sided with the seller as they often side with the purchaser. i can only think that they have proof that argos did not return the item to the seller as argos had stated. did ebay say why they thought the item had not been returned to the seller?
2nd Aug 2020
If the item is "still awaiting collection" then that shows you haven't received it, and seller can't show its been delivered. Argos hold items for 7/10 days then its returned. You could open a paypal case stating item not received.
2nd Aug 2020
You need to go into your order history
Argos would have commenced a return when they sent it back.
The return will likely show delivered back to seller.
If they aren’t responding just open an eBay case and eBay will refund it.
2nd Aug 2020
What kind of case did you open on ebay? Item not received or maybe a return case.
2nd Aug 2020
I’m surprised items are only held for 7 days. Good to know
2nd Aug 2020
Ring Paypal and open a case, they supersede ebay. But I think it's poor on your behalf to just forget, you're leaving the seller in limbo. (edited)
2nd Aug 2020
How long do I have to collect my parcel?
Your parcel will be held in-store for up to 7 days, starting from when you receive your collection notification via email or SMS. If for any reason you aren’t able to collect it within this time, the parcel will be sent back to the seller. You’ll receive a refund within 6 working days of the seller receiving the item back.

The seller did what you asked them to do, i.e. deliver it to Argos.

Ring eBay, looks like they arrange return postage, it's either gone missing in Argos or on it's way back to the seller. eBay should be the ones to sort it out.
Author
2nd Aug 2020
ReecesWaffle9502/08/2020 12:30
Have you tried calling eBay and explaining this over the phone? You will …Have you tried calling eBay and explaining this over the phone? You will get a better response id presume over someone who has to sit and read through hundreds of item not recieved cases every day,

No. Their number is impossible to find.
mutley102/08/2020 12:45
i am surprised ebay sided with the seller as they often side with the …i am surprised ebay sided with the seller as they often side with the purchaser. i can only think that they have proof that argos did not return the item to the seller as argos had stated. did ebay say why they thought the item had not been returned to the seller?

No, I opened a not-received case. It did get to Argos so I assume it automatically closed in the sellers favour. If they have proof Argos didn't return it, imo, I should have a refund?
splatsplatsplat02/08/2020 12:47
If the item is "still awaiting collection" then that shows you haven't …If the item is "still awaiting collection" then that shows you haven't received it, and seller can't show its been delivered. Argos hold items for 7/10 days then its returned. You could open a paypal case stating item not received.

PayPal just pushes you to eBay!
Author
2nd Aug 2020
fiestasteve4402/08/2020 12:48
You need to go into your order historyArgos would have commenced a return …You need to go into your order historyArgos would have commenced a return when they sent it back.The return will likely show delivered back to seller.If they aren’t responding just open an eBay case and eBay will refund it.

No return open. If I open a return, that suggests I have it, which I don't. The item still shows as ready for collection even though there's been a case against it...
splatsplatsplat02/08/2020 12:48
What kind of case did you open on ebay? Item not received or maybe a …What kind of case did you open on ebay? Item not received or maybe a return case.

Item not received. I can't open a return case as I don't have it.
iWish02/08/2020 13:20
Ring Paypal and open a case, they supersede ebay. But I think it's poor on …Ring Paypal and open a case, they supersede ebay. But I think it's poor on your behalf to just forget, you're leaving the seller in limbo.

The seller has my money. The seller may also have the item as there is no way for me to see where it is. It's not at Argos! They aren't in limbo.
Asura02/08/2020 13:52
How long do I have to collect my parcel?Your parcel will be held in-store …How long do I have to collect my parcel?Your parcel will be held in-store for up to 7 days, starting from when you receive your collection notification via email or SMS. If for any reason you aren’t able to collect it within this time, the parcel will be sent back to the seller. You’ll receive a refund within 6 working days of the seller receiving the item back.The seller did what you asked them to do, i.e. deliver it to Argos.Ring eBay, looks like they arrange return postage, it's either gone missing in Argos or on it's way back to the seller. eBay should be the ones to sort it out.

Yes - the seller did. But there's something wrong with the tracking clearly as it's not available to collect anymore but still shows it is, and Argos couldn't / wouldn't provide me with any Royal Mail tracking. The guy at the store basically wiped his hands. I'm not convinced it didn't get a return label stuck on it.
2nd Aug 2020
deleted43518402/08/2020 16:43
No. Their number is impossible to find. No, I opened a not-received case. …No. Their number is impossible to find. No, I opened a not-received case. It did get to Argos so I assume it automatically closed in the sellers favour. If they have proof Argos didn't return it, imo, I should have a refund? PayPal just pushes you to eBay!

did you say that it still shows ready for collection at argos?
Author
2nd Aug 2020
mutley102/08/2020 16:56
did you say that it still shows ready for collection at argos?

Yes - and I've been in today again. I'm onto eBay now.
2nd Aug 2020
Item not received case.

The seller will have to prove your got it. Which they will not be able to do.
2nd Aug 2020
deleted43518402/08/2020 16:59
Yes - and I've been in today again. I'm onto eBay now.

then your argument is with argos as they state it is still pending collection but they won't give you the blooming product!
2nd Aug 2020
Willy_Wonka02/08/2020 18:15
Rumour has it that Argos might shut most of its stand alone stores & only …Rumour has it that Argos might shut most of its stand alone stores & only keep the ones in Sainsburys or add them into Sainsburys as a collection point.

i do think my local store won't open again as i think retailers are closing some stores in the new business model. it does make sense for argos to move away from the high street and into the sainsburys stores as this will be a big cost saving exercise. there is a big sainsburys nearby as well with an argos inside, so i think this is why the argos store has decided not to open.

it is the other side of town, where i don't tend to go as it has more traffic.
2nd Aug 2020
Willy_Wonka02/08/2020 18:25
They announced they were shutting either 60 or 70 stores before Xmas. So I …They announced they were shutting either 60 or 70 stores before Xmas. So I guess they will stay closed. No point in opening them now.

in a way it is really sad to see high street stores closing.

my husband said he saw on the news the other day that the government is thinking of bringing tax to online sales to discourage people from buying online and go down the shops. i hope that is not going to be the case as that will mean we will all have to pay more for goods.
2nd Aug 2020
mutley102/08/2020 18:29
in a way it is really sad to see high street stores closing.

Argos are only doing it because most people shop & buy online. Hence they will open a collection point in every sainsburys & every post office.

Probably work out at the same amount of jobs without the costs of a massive warehouse in every shop. (edited)
Author
2nd Aug 2020
mutley102/08/2020 18:11
argos is not great at the moment. the local store near me, which is a …argos is not great at the moment. the local store near me, which is a really big store, is still shut when all the other shops are open there is a cheeky sign on the store window to say "we are still shut".

It wasn't an Argos store, rather one inside a Sainsbury's. I don't like where the shopping world is going.
Author
2nd Aug 2020
mutley102/08/2020 19:42
i buy most stuff online now. the supermarkets, wilko and the clothes …i buy most stuff online now. the supermarkets, wilko and the clothes shops are the only shops i tend to go into nowadays. but i would miss the buzz of the highstreet if all the shops shut down

My problem is money saving. It's always more expensive on the highstreet. Here at HUKD we're never going to fully get on with that. I'd probably pay a premium if I knew it would save the highstreet... Like a highstreet tax
2nd Aug 2020
mutley102/08/2020 19:42
i buy most stuff online now.

I think we all do that mutley1. But I also think we are all trying to avoid the delivery charges & try and pick it up local. Pretty sure Sainsburys (who own Argos) recognise this hence creating pick up zones that avoid the charges.
2nd Aug 2020
deleted43518402/08/2020 19:44
My problem is money saving. It's always more expensive on the highstreet. …My problem is money saving. It's always more expensive on the highstreet. Here at HUKD we're never going to fully get on with that. I'd probably pay a premium if I knew it would save the highstreet... Like a highstreet tax

yes, generally more expensive going into the high street shops. although i would hate to lose the high street, i am too tight and too selfish to want to pay any more than i have to, to save the shops.

as i said above, the government is thinking of introducing a tax on online sales to help the shops compete as they are all struggling. this would be good for the shops but this will be bad news for me as i would have to pay more for stuff. i sort of want my cake and eat it, if you know what i mean.