Posted 17 August 2020
Yodel driver did not attempt to deliver
A driver from yodel came to the address, looked into the back of his van, closed the door and drove off. I was standing there the whole time but didnt bother attending just incase it was a different delivery to someone else's address.
The driver then went into the van, marked the delivery as "unable to access property" and drove off without posting a card or even giving me a phone call. I live in a detached house at the start of the cul-de-sac. Wonder why he did that?
Unsure what to do now, any suggestions?
The driver then went into the van, marked the delivery as "unable to access property" and drove off without posting a card or even giving me a phone call. I live in a detached house at the start of the cul-de-sac. Wonder why he did that?
Unsure what to do now, any suggestions?
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41 Comments
sorted byYodel were never one of the "better companies"
What were you doing in the back of his van?
Differences in parcel companies are night and day.
if you were a courier, and forgot/or couldn’t find a customer parcel.
would you knock and explain to the customer?
Yeah, I realised what it read like but I couldn't be bothered to edit it to say, Yodel & Hermes being exceptions
I understand the pressures they're under but they're not doing their job and scamming the customer in the process.
They aren't the only ones that have pressure in their job
Yodel have told me to wait for tomorrow and expect the same thing to happen then.
Yodel told you to expect the same thing to happen?
I would also contact the supplier you bought from to make them aware in case the item is returned to them.
Because if its his fault he doesnt get paid for attempting delivery. If its your fault he does.
If he was 'unable to access property' to deliver the parcel, he wouldn't be able to access the property to leave a note.
i work for a courier company i dont really forget the parcel but what does happen is sometime the parcel gets sorted and youve already left .. i just put no answer or inaccessible and try the next day.. no way id go back to pick it up and try again
Theres literally nothing you can do other than wait for it to be delivered the same day/next day. (edited)
So why would you mark it down as "unable to access property"? surely there must be an option "missing item" or "cannot find parcel" something along those lines...
So why would you mark it down as "unable to access property"? surely there must be an option "missing item" or "cannot find parcel" something along those lines...
This makes sense, but it is a 4 seater garden furniture set i'm expecting. It cant be hidden between 100 other parcels, 100 other parcels might be hidden behind it!
Will be flat packed though. Perhaps theres multiple parcels and he couldn't find them all to make a complete delivery. Theres no reason why he came outside your house and then drove off other than the fact he couldn't locate the parcel/s. He gets zero credit for not making the delivery, probably goes against him for not making the delivery if anything. (edited)
There wasn't a tick box for that in his options.
I cancelled the order at that point.
I was staring at the parcel big enough to be seen from the moon
Did they actually tell you the same thing would happen?
You expect too much from Yodel drivers
100%
Like I said, I live in a detached property, the number is 5. Nothing difficult to access. I have CCTV footage which I can show you if you want.
Maybe this is the same case with me.
Ironic
You misunderstand. The driver is the one who has said the property is unaccessable (not me) and he has informed his company of that fact.
Therefore, if he 'can't access the property' with a parcel, he wouldn't be able to 'access the property' with a note, as you believe he should, as that action would nullify his first statement.
Sounds to me like this is exactly what has happened then
Sounds like a kidnapping