Amazon claiming I returned wrong item.
deleted1667304
deleted1667304
Hi all,
I purchased two 18TB WD hard drive from Amazon which had been substantially discounted.
A couple of days later, they went down further in the Spring Sale, so I opted to return them and purchase them again once I had received my refund. Please note, whilst I had opened the Amazon box, the Hard Drives remained unopened and sealed.
Yesterday I received notification that the refund for one of the drives had been refunded but that I would not receive a refund for the second as I had returned the wrong item. On contacting them, I was told that a different item was inside the second hard drive box.
I’m spite of advising them that they had been returned to them security sealed and exactly as they had been sent they are unwilling to refund me until the right item is sent, which I do not have.
A simple web search (and even posts on here) show that this is an issue prevalent with Amazon, especially with high ticket items/phones/computer hardware with people fraudulently returning items and them not being processed correctly. My purchase has been through many ‘hands’ so to speak, including warehouse workers, pickers/packers/ returns processors etc. so I am entirely unsure as to why the blame lies with me.
I am also reticent to do a chargeback on my credit card as I have quite a lot of ebooks/tv shows/audiobooks with Amazon which I will lose access to if my account is closed or such.
Any advice on how to get this matter rectified would be greatly appreciated.
I purchased two 18TB WD hard drive from Amazon which had been substantially discounted.
A couple of days later, they went down further in the Spring Sale, so I opted to return them and purchase them again once I had received my refund. Please note, whilst I had opened the Amazon box, the Hard Drives remained unopened and sealed.
Yesterday I received notification that the refund for one of the drives had been refunded but that I would not receive a refund for the second as I had returned the wrong item. On contacting them, I was told that a different item was inside the second hard drive box.
I’m spite of advising them that they had been returned to them security sealed and exactly as they had been sent they are unwilling to refund me until the right item is sent, which I do not have.
A simple web search (and even posts on here) show that this is an issue prevalent with Amazon, especially with high ticket items/phones/computer hardware with people fraudulently returning items and them not being processed correctly. My purchase has been through many ‘hands’ so to speak, including warehouse workers, pickers/packers/ returns processors etc. so I am entirely unsure as to why the blame lies with me.
I am also reticent to do a chargeback on my credit card as I have quite a lot of ebooks/tv shows/audiobooks with Amazon which I will lose access to if my account is closed or such.
Any advice on how to get this matter rectified would be greatly appreciated.
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35 Comments
sorted byI once ordered some washing machine sock bags and instead of 1 pack (4 per pack), they sent me 1 large pack of 4 packs, with 4 each, so 16 bags in total. 1 returned 1 pack for a refund and kept 3 packs, for free
There is a post or two on here every week.
People say im mad recording delivery to opening in one go and packing, sealing and weighing returns.
Helps with these issues when you ask if they would like the video sent to them.
Cant give a refund quick enough.
You are entitled to your opinion but your opinion is nonsensical and quite frankly, wrong.
I liked your comment initially but as a laugh. I wouldn't recommend to do that because I know my colleague does Amazon delivery for pocket money. And they get charged full whack for any parcel missing, not delivered etc parcels. And they only make £2 or something. If it had been Amazon on the receiving end then I'd agree
Thank you for your reply.
I am in contact with their logistics department however I’ve read some customer testimonials of people who have been in the same situation I am in and they have been unable to gain any resolution as Amazon claim they have disposed of the supposed wrong item or they can no longer locate it. Not only does this seem extremely suspicious but I’m concerned this will happen to me too.
How do you think Jeff racked billions up?
Hopefully it’ll get sorted for you (edited)
I have and it’s been passed to the logistics department.
Case closed, thank me later Jeff.
I specified i wasn't saying you had done it, just that you can understand Amazons stance.
It was worth it if the process happened as it should. I'd do the same to be honest, If I never opened it.
I cannot be certain of anything as this is occurring behind closed doors at Amazon.
Very true!
It’s a shame you have to resort to that but can totally understand why you do!
That’s the thing. As I said in my post, this could have been done during the manufacturing process, by someone working in the warehouse, by the person packing it to be sent to me, by however many people it passes through to get back to the Amazon warehouse, the person completing the returns, however for some reason the blame has been put onto me.
Just demand a refund or proof otherwise threaten a chargeback. That's what I would do.
I’m concerned that if I do a chargeback my Amazon account will be closed and I have lots of ebooks/audiobooks/tv shows I have purchased and I’ll lose them.
Threaten. It's up to you if you think the refund is worth it. Shouldn't get that far. Probably just needs a higher up customer service person to authorize the refund.
How is it nonsensical and wrong? Are you seriously saying customers do not swap out goods and return them? Of course they do. It's far more likely than a delivery driver who could just swipe the parcel or warehouse staff being monitored with CCTV and having to pass through security.
As I have said you’re entitled to your opinion but whilst others may do this I know I have not, hence saying you are wrong.
Apologies, I misread they end of your post. Of course I can understand but I can also be upset/angry when I returned it to them unopened and the security seals still intact.
This is at least the third post I've seen on here in recent months of this exact problem with Amazon returns (I think the others were resolved by emailing jeff@amazon.com). (edited)
Wrong item arrived, bath towel
Mines just as fun and no one wil listen I brought a wireless mesh (linksys mx5500) 2 pack it developed a fault so sent back u boxed (advised them of this) I now have a wrong item returned email and will be charged as they had pre refunded. The issue is the model they are looking for is mx5502. This is what’s on the box. The 2 corresponds to how many in the pack. I explained this to them but got a decision stands we are unlikely to respond further.
No idea what to do. I have a ring alarm system and don’t feel chargeback and a ban will be a good idea. But don’t want to loose the money.
I’ll def cancel prime and use them less after this though!