Posted 24 April 2021

Sell phone to Music Magpie

Does anyone have any experience of selling their phone to Music Magpie?
I'm planning to sell my phone to Music Magpie as they're offering a very good price compared to others (which is a bit too good to be true, tbh). But after reading some horrible reviews on MoneySavingExpert, I'm sceptic.

People have claimed Music Magpie had falsely claimed damages and reduced the price. Some said MM has lost their items or mixed up with others.

It will be very helpful if anyone can suggest what is the best way to deal with Music Magpie so as to avoid such cases.
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  1. FrampyStinkwonkel's avatar
    Nemo25/04/2021 08:03

    Thanks everyone for sharing your experience. So each time you got the …Thanks everyone for sharing your experience. So each time you got the price they quoted online or they reduced it after you've sent?


    If, and it's a big if, they decide it's not as you've stated, they will let you know if the price is reduced. But, if your device is as you state, you will get the price quoted. If they offer less, then they will give you the opportunity to refuse thier offer and they will return the item.

    As with ALL sales, whether to the like of MM, eBay, Shpock etc, take a note of the IMEI number of the device before you send. Dial *#06# on you phone dial pad. Take a screenshot or photo of it.
  2. mutley1's avatar
    Nemo25/04/2021 12:58

    A question to @Snowbunny_ , @Annabelle2406 , @FrampyStinkwonkel, @u664541 …A question to @Snowbunny_ , @Annabelle2406 , @FrampyStinkwonkel, @u664541 , @Bluefusion , @bluejmc2005 , @indywooda , @mutley1, @sane4sure and @stephenr7768 - when you sent the phone to MM, you have to send just the phone and no accessories (like charger etc.) as mentioned on their website, correct?


    yeah, just the phone but i put the cable in with my phone as i wasn't going to need it so i thought the new buyer may appreciate it

    of course, that was only after seeking the opinion of the hukd community as we all know, i can't make complex decisions like that on my own
  3. Nemo's avatar
    Author
    FrampyStinkwonkel25/04/2021 09:13

    If, and it's a big if, they decide it's not as you've stated, they will let …If, and it's a big if, they decide it's not as you've stated, they will let you know if the price is reduced. But, if your device is as you state, you will get the price quoted. If they offer less, then they will give you the opportunity to refuse thier offer and they will return the item.As with ALL sales, whether to the like of MM, eBay, Shpock etc, take a note of the IMEI number of the device before you send. Dial *#06# on you phone dial pad. Take a screenshot or photo of it.


    Thanks . Keeping a note of the IMEI number is a good idea.
  4. Bluefusion's avatar
    Sold 3 iPhones without any issues as long as you are honest in the description you state the phone is in, also take some close up photos of the phones especially the screen buttons and charging port - good luck.
  5. indywooda's avatar
    Nemo25/04/2021 12:58

    A question to @Snowbunny_ , @Annabelle2406 , @FrampyStinkwonkel, @u664541 …A question to @Snowbunny_ , @Annabelle2406 , @FrampyStinkwonkel, @u664541 , @Bluefusion , @bluejmc2005 , @indywooda , @mutley1, @sane4sure and @stephenr7768 - when you sent the phone to MM, you have to send just the phone and no accessories (like charger etc.) as mentioned on their website, correct?


    Just sent the phone, but make sure it’s charged.
  7. Skyblue22's avatar
    Sold my old phone last month I sent it and received payment week later no problems
  8. Annabelle2406's avatar
    I have never had issues and sold multiple phones and iPads. Think they’re really good.
  9. FrampyStinkwonkel's avatar
    Never had problems selling to them. Done it 4 times and was paid exactly what was said on the tin.
  10. u664541's avatar
    Ditto what others have said.

    Sold 2 iPhone 7 phones in the last 3 months, both paid out what was quoted.
  11. Nemo's avatar
    Author
    Thanks everyone for sharing your experience. So each time you got the price they quoted online or they reduced it after you've sent?
  12. bluejmc2005's avatar
    Sold many to them, 60% of time no issues, other 40% they have changed their offer citing various faults that I know categorical are not there. I take the risk when I have to because their prices are very good and when I have declined offers I've always received my device back as sent (without the reported issues) quite quickly so worth the gamble
  13. indywooda's avatar
    I usually use CEX stores to avoid the risks highlighted - as you can wait about an hour for them to assess it and then dispute the grading in person; but with Covid I had to use MM the other month to sell an Apple Watch and bright star (through Amazon) to sell a phone, both were super easy and no disputes on valuation
  14. mutley1's avatar
    Nemo25/04/2021 08:03

    Thanks everyone for sharing your experience. So each time you got the …Thanks everyone for sharing your experience. So each time you got the price they quoted online or they reduced it after you've sent?


    i have sold phones to music magpie several times and they have always been reliable. i have only sold very old phones though and they have always paid the price quoted online for me.
  15. Nemo's avatar
    Author
    sane4sure25/04/2021 11:58

    Thanks for the positive comments on here.Just sorted selling them my iPad …Thanks for the positive comments on here.Just sorted selling them my iPad - good price and an extra deal for £30 extra.All packed up and ready for Royal Mail to collect tomorrow so easy enough so far.The iPad is in mint condition so there shouldn't be any disputes over condition!


    Let me know your overall experience once you're done through the whole process
  16. sane4sure's avatar
    Nemo25/04/2021 12:15

    Let me know your overall experience once you're done through the whole …Let me know your overall experience once you're done through the whole process


    No problem - I'll update the thread once they pay out.
  17. hc4eva's avatar
    sane4sure25/04/2021 11:58

    Thanks for the positive comments on here.Just sorted selling them my iPad …Thanks for the positive comments on here.Just sorted selling them my iPad - good price and an extra deal for £30 extra.All packed up and ready for Royal Mail to collect tomorrow so easy enough so far.The iPad is in mint condition so there shouldn't be any disputes over condition!



    “Good price”? I highly doubt that.

    Never understood why people are happy letting their goods go for 25-40% less than the market value.
  18. sane4sure's avatar
    My ad on Gumtree over this weekend attracted 3 scum scammers wanting to 'use Gumtree delivery service' and my listing on Ebay solicited exactly one best offer - £80 less than the price offered Music Magpie.
  19. stephenr7768's avatar
    Sold numerous phones and iPads and always been paid price quoted on day of receipt.Be honest in your description,take pics and wrap well.
  20. Bluefusion's avatar
    Nemo25/04/2021 12:58

    A question to @Snowbunny_ , @Annabelle2406 , @FrampyStinkwonkel, @u664541 …A question to @Snowbunny_ , @Annabelle2406 , @FrampyStinkwonkel, @u664541 , @Bluefusion , @bluejmc2005 , @indywooda , @mutley1, @sane4sure and @stephenr7768 - when you sent the phone to MM, you have to send just the phone and no accessories (like charger etc.) as mentioned on their website, correct?


    Just the phone nothing else.
  21. Skyblue22's avatar
    Nemo25/04/2021 12:58

    A question to @Snowbunny_ , @Annabelle2406 , @FrampyStinkwonkel, @u664541 …A question to @Snowbunny_ , @Annabelle2406 , @FrampyStinkwonkel, @u664541 , @Bluefusion , @bluejmc2005 , @indywooda , @mutley1, @sane4sure and @stephenr7768 - when you sent the phone to MM, you have to send just the phone and no accessories (like charger etc.) as mentioned on their website, correct?

    Correct just the phone but if you want to get rid of charger or case or whatever then send that aswell
  22. sane4sure's avatar
    Nemo25/04/2021 12:58

    A question to @Snowbunny_ , @Annabelle2406 , @FrampyStinkwonkel, @u664541 …A question to @Snowbunny_ , @Annabelle2406 , @FrampyStinkwonkel, @u664541 , @Bluefusion , @bluejmc2005 , @indywooda , @mutley1, @sane4sure and @stephenr7768 - when you sent the phone to MM, you have to send just the phone and no accessories (like charger etc.) as mentioned on their website, correct?


    I don't recall seeing anything about not sending box, charger etc. I included everything because that's me (and I have no further use for them).
  23. stephenr7768's avatar
    100% correct
  24. sane4sure's avatar
    Site does say phone only for phones. I tried to post a screen shot but it disappeared. (edited)
  25. Cakeboy79's avatar
    Sold an iPhone about 12 months ago and an Xbox One S recently with no issues at all. I got the quoted price both times.
  26. mutley1's avatar
    sane4sure25/04/2021 13:09

    I don't recall seeing anything about not sending box, charger etc. I …I don't recall seeing anything about not sending box, charger etc. I included everything because that's me (and I have no further use for them).


    i always send the phone in the original box as it makes the phone looks better and impression always counts
    they used to ask that you send the phone charging cable but they stopped doing that now for some reason as I guess people like to keep the cables but I would have thought that selling the phone on, it would be better to sell the phone with its charging cable.

    i put the cable in anyway as it makes it easier for them to test the phone when it arrives as they have the correct cable to hand? but maybe they chuck the cable out during the processing of the phone so sending the cable will only go in the bin?
  27. mutley1's avatar
    indywooda26/04/2021 08:20

    Just sent the phone, but make sure it’s charged.


    yeah, i always fully charge the phone before i send it in. and of course, i switch the power off before i send it in. this way they should be able to test the phone immediately when they turn it on.
  28. MarioMan's avatar
    u66454125/04/2021 07:22

    Ditto what others have said.Sold 2 iPhone 7 phones in the last 3 months, …Ditto what others have said.Sold 2 iPhone 7 phones in the last 3 months, both paid out what was quoted.


    How much for?
  29. sane4sure's avatar
    Thanks for the positive comments on here.

    Just sorted selling them my iPad - good price and an extra deal for £30 extra.

    All packed up and ready for Royal Mail to collect tomorrow so easy enough so far.

    The iPad is in mint condition so there shouldn't be any disputes over condition!
  30. Nemo's avatar
    Author
    A question to , , , , , , , , and - when you sent the phone to MM, you have to send just the phone and no accessories (like charger etc.) as mentioned on their website, correct?
  31. bobdylan's avatar
    I'm sure they've already got thousands of cables so I doubt the original cable would end up with the original phone anyway so pointless sending it (edited)
  32. angrywithmusicmagpie's avatar
    be very sceptical, they are complete scammers, you will waste days of your life trying to sort through their lies and incompetence. save your sanity. ive had a nightmare trying to sell my pristine phone, they are con artists, i did all the tests and pictures before sending to them, trying to tell me the screen is burnt, utter bull crap, being a nightmare getting them to return it, had to lose 2 days work because of them. will be checking the IMEI and serial number when it arrives back
  33. markmc999's avatar
    I have to say I've used them loads and never ever had any issues with them other than delays on postage but that was an issue with Royal Mail.
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