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Cancellations or Returns:
Once an order has been submitted online we are unable to cancel or change it.
If you wish to return an item, please contact us by phone or email with full details.
We are unable to accept returns for any opened cases of food products. Other items may be returned in original undamaged packaging and must be deemed to be suitable for re-sale before credit is awarded. All returns are subject to a re-stocking charge of 10% of the item(s) value or £10 (€15) whichever is greater. No returns will be accepted after 30 days from shipment. The shipping costs of returned items are the responsibility of the purchaser.
If any goods are found to be defective on delivery we will gladly replace at our expense. Customers must inform Blak Nektar of any damage on the same day of receiving the order. Please sign for goods as damaged on receipt if there is evidence of damage to outer packaging. Specific details of damage and consignment note number together with order reference number are required. This does not affect your statutory rights.
Cancellations or Returns:
Once an order has been submitted online we are unable to cancel or change it.
If you wish to return an item, please contact us by phone or email with full details.
We are unable to accept returns for any opened cases of food products. Other items may be returned in original undamaged packaging and must be deemed to be suitable for re-sale before credit is awarded. All returns are subject to a re-stocking charge of 10% of the item(s) value or £10 (€15) whichever is greater. No returns will be accepted after 30 days from shipment. The shipping costs of returned items are the responsibility of the purchaser.
If any goods are found to be defective on delivery we will gladly replace at our expense. Customers must inform Blak Nektar of any damage on the same day of receiving the order. Please sign for goods as damaged on receipt if there is evidence of damage to outer packaging. Specific details of damage and consignment note number together with order reference number are required. This does not affect your statutory rights.