Posted 29th Nov 2021
Hello all,
anyone had any trouble with cashback not tracking recently?
My last 6 purchases have not tracked and I've had to keep raising a ticket for each one.. It's starting to get on my nerves now..
anyone had any trouble with cashback not tracking recently?
My last 6 purchases have not tracked and I've had to keep raising a ticket for each one.. It's starting to get on my nerves now..
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sorted byI am sorry to hear that you are having issues with cashback tracking. We would advise to try clearing all web browser data before every visit to our site and to check for any extensions or adblockers to disable these as this can also help.
If you are using the app please try also closing all other apps before visiting and for Ebay specifically please make sure the basket is empty before clicking through our links.
If you do not see any cashback after a full seven days from the purchase date please then lodge a missing cashback claim and our team can take a closer look to dispute for the cashback.
Best wishes
Phil
Oh right.. Mine aren't worth alot but the pennies add up to pounds and it's nearly every transaction I make that doesn't track and I have to put a claim in..was just wondering if the same is happening to other people aswell as myself..
Asda grocery and just eat in paticular are bad for this
Thanks for responding.
Yes I follow all of the above, after clicking back it will say visit recorded and its only stopped tracking in the last month or so.
Will try and clear some web browser data and see if that works.
I have a number of pending claims now, its just getting frustrating having to manually put a claim in each time it doesn't track and it can be quite time consuming.
Yes it's the same still for me, except now the odd transaction will track but at a different purchase price so then I still end up needing to put a claim in.