Posted 23rd Dec 2021
I requested a return and pick up by Hermes. It's meant to be next business day which was yesterday. But no pick up. I have a tracking number and status is just "Pick up requested". They only give 8am - 8pm as pick up time.
If you had a pick up and checked tracking what were the statuses you got?
Maybe they are too busy and my return got buried somewhere. I'm thinking I should've just taken the return to a shop or wherever.
If you had a pick up and checked tracking what were the statuses you got?
Maybe they are too busy and my return got buried somewhere. I'm thinking I should've just taken the return to a shop or wherever.
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25 Comments
sorted byWaited four days then took it to a post office and sent via parcel force… then had to claim back £30. It was a shark hoover that packed up. They don’t offer RM pick up for me (edited)
I wouldnt recommend returning via hermes unless its an amount of money youre happy to chuck in the bin
If it;s anything like the Hermes lady who delivers round my way, she drives a golf and it's packed to the gills with delivery parcels.I can image her wanting to steer clear of a pick up until such a time as her deliveries are completed, so she doesn't have to re-arrange the contents of her car and unlikely to want to return to an area once there is space.
It doesn't help at all, but I always drop off at my local corner shop who do amazon/hermes drop offs.
How did you resolve it?
I assumed Hermes would be delivering in my street anyway so a pick up wouldn't be an issue
What was the £30 for please? They still haven't collected my return
I checked the tracking number on hermes website and it comes up as invalid,so it would seem the request hasn't even gone through to them
Try on hermesworld site not myhermes. That's where mine is. Still on Collection Requested.
I've just requested a call back from amazon and they have changed the label to a royalmail one,they gave me the choice of taking it to a post office or having royalmail come collect it and bring a return label for it
For me having to pay for parcel force. To be honest I was really on edge sending it Hermes anyway. My item was faulty. If you contact live help and tell them they should agree etc
Thanks, my item is faulty too