Aftersales We hope you’re delighted with your purchase, but if you’re not completely satisfied there are lots of ways we can help.
Start by visiting our Product Support site. Here, you can access frequently asked questions about your product, receive set-up advice, download a manual and much more.
Returns Click here to see our latest returns information in your area. These guidelines have replaced our usual services and will be in place until advised otherwise.
If you've changed your mind and need to return an item, you have 30 days from the date of purchase to return your item(s).
In-line with our returns policy, your item(s) needs to be:
Unused
In its original packaging (with the tags)
In a resaleable condition
With its proof of purchase
You’ll also need to return any free items that came with the product.
Refunds will be processed by the original payment method. If you paid on card, it can take up to 7 days to appear back in your account, with PayPal refunds taking up to 30 days.
We're currently unable to accept returns of large, 2-person items in store, but you can arrange a collection via our Live Chat team for both small and large items delivered by home delivery.
Exchanges Click here to see our latest returns information in your area. These guidelines have replaced our usual services and will be in place until advised otherwise.
Aftersales
We hope you’re delighted with your purchase, but if you’re not completely satisfied there are lots of ways we can help.
Start by visiting our Product Support site. Here, you can access frequently asked questions about your product, receive set-up advice, download a manual and much more.
Returns
Click here to see our latest returns information in your area. These guidelines have replaced our usual services and will be in place until advised otherwise.
If you've changed your mind and need to return an item, you have 30 days from the date of purchase to return your item(s).
In-line with our returns policy, your item(s) needs to be:
- Unused
- In its original packaging (with the tags)
- In a resaleable condition
- With its proof of purchase
- You’ll also need to return any free items that came with the product.
Refunds will be processed by the original payment method. If you paid on card, it can take up to 7 days to appear back in your account, with PayPal refunds taking up to 30 days.We're currently unable to accept returns of large, 2-person items in store, but you can arrange a collection via our Live Chat team for both small and large items delivered by home delivery.
Exchanges
Click here to see our latest returns information in your area. These guidelines have replaced our usual services and will be in place until advised otherwise.