Pixel Phone return - Google store

6
Posted 25th Jan 2023
Hi,

I recently bought a Pixel 7 trading an Iphone X. Google refunded the trade in money. Unfortunately the phone was faulty and I'm returning it with in the 15 day return window. I have been informed that I will be refunded for the device (deducting trade in money already paid for the Iphone). Iphone wont be returned.

Has anyone returned a device back to google ? who can share some insight on the refund process please.
Thanks
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  1. xCobehx's avatar
    In my experience the Ts&Cs normally cover the forfeiture of your trade-in device if you return the old one for whatever reason.

    The reason behind this being that the trade-in is normally handled by a third party such as Brightstar so Google have no control of getting the device back to you.
  2. hatot's avatar
    Sounds to me like you can make a proper fuss and ask for your phone to be sent back (otherwise it's theft;)
    If they gave you good money for the x it's not bad.
  3. AndyRoyd's avatar
    No experience of Google trade-in / returns and don't quite appreciate the scenario but the observation would be there is no statutory "15 day return window" for specifically a faulty device - a faulty device has a statutory maximum 6 years action window that may or may not involve a return, unless you live in Scotland.
    And any off-premises contract cancellation period is 14 days.

    Was there not a replacement opportunity, or is that a silly option and part of my not fully appreciating the scenario?

    But to quote a Google one-liner summary prior to its contractual t&c:
    ...If you cancel your new plan or return your new Pixel device, you will not be able to retrieve your old phone and will only be offered, by way of refund, an amount equal to the trade-in price given for your old device.
    Xxavier's avatar
    Author
    Reading from Reddit Google seems to pay any balance via google store credit. Yes I'm within that 14 day return window.
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