Posted 25th Jan 2023
Hi,
I recently bought a Pixel 7 trading an Iphone X. Google refunded the trade in money. Unfortunately the phone was faulty and I'm returning it with in the 15 day return window. I have been informed that I will be refunded for the device (deducting trade in money already paid for the Iphone). Iphone wont be returned.
Has anyone returned a device back to google ? who can share some insight on the refund process please.
Thanks
I recently bought a Pixel 7 trading an Iphone X. Google refunded the trade in money. Unfortunately the phone was faulty and I'm returning it with in the 15 day return window. I have been informed that I will be refunded for the device (deducting trade in money already paid for the Iphone). Iphone wont be returned.
Has anyone returned a device back to google ? who can share some insight on the refund process please.
Thanks
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sorted byThe reason behind this being that the trade-in is normally handled by a third party such as Brightstar so Google have no control of getting the device back to you.
If they gave you good money for the x it's not bad.
And any off-premises contract cancellation period is 14 days.
Was there not a replacement opportunity, or is that a silly option and part of my not fully appreciating the scenario?
But to quote a Google one-liner summary prior to its contractual t&c: