How do I get started? All of our SIM Cards come in three sizes, choose the correct one for your phone when it has arrived and insert in the SIM Card slot; Turn on your phone and it will connect automatically to the RWG/Now network The default SIM PIN is 1111 There are no services available until you top-up or buy a bundle but you can contact customer care by emailing support@rwgmobile.wales
How do I top-up? The easiest way to top up is via our shop You can top-up via your phone by dialling 669, option 1 and using our interactive voice service You can also top up by buying a NOW Mobile e-voucher from any Paypoint or Tesco store and dialling 669 to enter the unique code. You can purchase bundles of calls, texts and data via our website or contact support@rwgmobile.wales
How do I check my voicemail? Dial 269 from your RWG Mobile phone to enable, set and listen to voicemail To check your voicemail when overseas please dial +44 7973 102 269 To disable voicemail dial *123*2# from your keypad To enable voicemail dial *123*1# from your keypad Calls to voicemail are free of charge
Can I keep my existing number from my current network? By joining RWG you don’t need to lose your current number. Just call our customer service team on 01633 415 333 and they can help you start the process. If you know how porting works then simply obtain a Port Authorisation Code (PAC) from your current provider plus a new RWG SIM Card and complete our online porting form here. To port away from RWG Mobile you must obtain a PAC code. Please text "PAC" to 65075 to obtain your PAC.
I can’t access the internet Upon putting the SIM Card into an unlocked phone, it should connect automatically to the EE/Now Mobile network. The APN settings on the phone are automatic and there is no reason to change this. If you do need to input the APN settings on the EE/Now network please use the EE APN settings which are: Name: EE Internet APN: everywhere Username: eesecure Password: secure All other fields can remain blank. On our data only SIMs you may need to change the APN settings so please follow the instructions via this link - APN Settings
RWG Mobile APP Please download the RWG Mobile Partner Card through JOYN where you can receive the latest offers and manage your bundles – Download here from GOOGLE PLAY STORE or APP STORE.
Which devices can I use?
RWG runs off the EE/Now mobile network so will work in 2G, 3G and 4G compatible smartphones. If you are not sure if your phone is compatible then email us at support@rwgmobile.wales We don't currently support WiFi calling this is coming soon
How do bundles work? Our bundles are standard monthly allowances which usually run from the 1st of each month and renew on the 1st of each month (although some customers may have different renewal dates) When you have a bundle and a credit allowance, usage is always taken from the bundle first and then your credit balance Once your bundle has exhausted you will not be able to use outbound calls, SMS or data unless you have a credit balance. If you have a credit balance you will be charged our standard rates of 5p/min, 5p/SMS and 1p/MB data until your bundle renews You can move bundles at any time by purchasing a new one through the website You can have as many as 10 paid bundles on your account but only a maximum of 1 FREE bundle If you would like to retain an existing bundle when adding a new one please state this in the comments section on checkout Subscription bundles automatically renew until cancelled by you in your online account or by emailing support@rwgmobile.wales
How do I check my balance? Just dial *669# from your phone to get your latest credit balance. This does not include your current bundle allowances. To check your bundle allowance please send a SMS to 669 with "info" followed by a space followed by the bundle code which can be found on the rates and plans page here.
How do I contact customer care? Dial 01633 415333 from your RWG Mobile to contact our customer service team based in South Wales. Opening hours are Mon-Fri 9am to 5.30pm You can also email support@rwgmobile.wales for 24/7 support or through Facebook or Twitter
How do I check the mobile coverage in my area? We use the EE network to provide our mobile services. You can check coverage in your area here: ee.co.uk/why…age
Calling internationally & other charges All of our SIM Cards come with international calling automatically enabled but you require credit in order to make international calls. Popular international call rates can be found on our rates & plans page - here Calls to 0800, 0808 & 0870 are free of charge. Calls to 0845 numbers are charged at 10p/min. 03 numbers are charged at standard geographical rates.
Roaming International roaming is automatically enabled when you receive your RWG Mobile SIM Card. All EU roaming is included on the same terms as your UK plans and prices for all of our plans above £3.50 (not included on FREE, £2 or £3.50 plans). Roaming outside of the EU requires a credit balance. You do not need to change the APN settings on your phone in order to receive data services abroad.
T&Cs: rwgmobile.wales/mob…-c/
How do I get started?
All of our SIM Cards come in three sizes, choose the correct one for your phone when it has arrived and insert in the SIM Card slot;
Turn on your phone and it will connect automatically to the RWG/Now network
The default SIM PIN is 1111
There are no services available until you top-up or buy a bundle but you can contact customer care by emailing support@rwgmobile.wales
How do I top-up?
The easiest way to top up is via our shop
You can top-up via your phone by dialling 669, option 1 and using our interactive voice service
You can also top up by buying a NOW Mobile e-voucher from any Paypoint or Tesco store and dialling 669 to enter the unique code.
You can purchase bundles of calls, texts and data via our website or contact support@rwgmobile.wales
How do I check my voicemail?
Dial 269 from your RWG Mobile phone to enable, set and listen to voicemail
To check your voicemail when overseas please dial +44 7973 102 269
To disable voicemail dial *123*2# from your keypad
To enable voicemail dial *123*1# from your keypad
Calls to voicemail are free of charge
Can I keep my existing number from my current network?
By joining RWG you don’t need to lose your current number. Just call our customer service team on 01633 415 333 and they can help you start the process.
If you know how porting works then simply obtain a Port Authorisation Code (PAC) from your current provider plus a new RWG SIM Card and complete our online porting form here.
To port away from RWG Mobile you must obtain a PAC code. Please text "PAC" to 65075 to obtain your PAC.
I can’t access the internet
Upon putting the SIM Card into an unlocked phone, it should connect automatically to the EE/Now Mobile network. The APN settings on the phone are automatic and there is no reason to change this.
If you do need to input the APN settings on the EE/Now network please use the EE APN settings which are:
Name: EE Internet
APN: everywhere
Username: eesecure
Password: secure
All other fields can remain blank.
On our data only SIMs you may need to change the APN settings so please follow the instructions via this link - APN Settings
RWG Mobile APP
Please download the RWG Mobile Partner Card through JOYN where you can receive the latest offers and manage your bundles – Download here from GOOGLE PLAY STORE or APP STORE.
Which devices can I use?
RWG runs off the EE/Now mobile network so will work in 2G, 3G and 4G compatible smartphones. If you are not sure if your phone is compatible then email us at support@rwgmobile.wales
We don't currently support WiFi calling this is coming soon
How do bundles work?
Our bundles are standard monthly allowances which usually run from the 1st of each month and renew on the 1st of each month (although some customers may have different renewal dates)
When you have a bundle and a credit allowance, usage is always taken from the bundle first and then your credit balance
Once your bundle has exhausted you will not be able to use outbound calls, SMS or data unless you have a credit balance. If you have a credit balance you will be charged our standard rates of 5p/min, 5p/SMS and 1p/MB data until your bundle renews
You can move bundles at any time by purchasing a new one through the website
You can have as many as 10 paid bundles on your account but only a maximum of 1 FREE bundle
If you would like to retain an existing bundle when adding a new one please state this in the comments section on checkout
Subscription bundles automatically renew until cancelled by you in your online account or by emailing support@rwgmobile.wales
How do I check my balance?
Just dial *669# from your phone to get your latest credit balance. This does not include your current bundle allowances.
To check your bundle allowance please send a SMS to 669 with "info" followed by a space followed by the bundle code which can be found on the rates and plans page here.
How do I contact customer care?
Dial 01633 415333 from your RWG Mobile to contact our customer service team based in South Wales. Opening hours are Mon-Fri 9am to 5.30pm
You can also email support@rwgmobile.wales for 24/7 support or through Facebook or Twitter
How do I check the mobile coverage in my area?
We use the EE network to provide our mobile services. You can check coverage in your area here: ee.co.uk/why…age
Calling internationally & other charges
All of our SIM Cards come with international calling automatically enabled but you require credit in order to make international calls. Popular international call rates can be found on our rates & plans page - here
Calls to 0800, 0808 & 0870 are free of charge. Calls to 0845 numbers are charged at 10p/min. 03 numbers are charged at standard geographical rates.
Roaming
International roaming is automatically enabled when you receive your RWG Mobile SIM Card. All EU roaming is included on the same terms as your UK plans and prices for all of our plans above £3.50 (not included on FREE, £2 or £3.50 plans).
Roaming outside of the EU requires a credit balance.
You do not need to change the APN settings on your phone in order to receive data services abroad.
rwgmobile.wales/faqs/